Guardian Moving and Storage SA

Business reply on Google

Hi Malibu Dallas, I believe you may be referring to a different company as we have largely stalled operations in early 2025 and have accepted no monies since then. I am sorry to hear about your bad experience and your family emergency. We have always prided ourselves on providing exemplary customer service and would have come to an amicable agreement regarding your deposit.

Business reply on Google

Hey Joe. Thank you for taking the time to leave us an honest review of your experience with our company. Critical it may be, it is accurate. Your move was mismanaged, and I would like to again apologize for the inconvenience it caused. The initial and most salient error was caused prior to the crew leaving for the day. You were scheduled to be the first move of the day for your particular crew, however they were dispatched with the wrong paperwork. We did not recognize the error until the crew was on site in San Marcos for a separate move. A rookie mistake to be sure, but it was the dispatchers first week as a full time dispatcher (He was recently promoted, and in fact taking one of my jobs). He was a bit flustered when you called as he had just learned of the error minutes before speaking to you. He contacted me immediately, however as this was a third party request we were contractually obligated to inform this third party of our error prior to contacting you, as they may have had a remedy that we would have been unaware of. Once it was clear that this wasn't the case we worked on securing a crew that could get to you the fastest. In this case it required calling in the 2 gentlem