Guardian Relocation

Business reply on Google

Boilermaker 779, I am so sorry for your experience with our lack of communication and following through with what we promise. Please provide me the name the move is under or the very least give me the date of the move and the origin city and state. So, I can get to the bottom of this issue and get your refund issued today. I believe the refund was processed yesterday. I am so sorry for this delay. Thank you for choosing Guardian Relocation to handle your INTRA State move. We value our clients and strive at exceeding their expectations. Rod Woodruff General Manager

Business reply on Google

Guardian Relocation felt very bad for you having to wait 3 hours. The problem was the account had a balance due that needed to be collected prior to releasing their goods. Guardian Relocation did not call to schedule the pick up. The customer scheduled the pick up. Guardian Relocation did communicate this with the account yesterday that there is a balance due and the freight would not be released until payment was made. Guardian Relocation is sorry that you the driver got caught up in this mess. Once Guardian Relocation received payment we loaded you as soon as possible. I hope you understand and again Guardian Relocation apologizes for the inconvenience.

Business reply on Google

Guardian Relocation is sorry that we did not exceed your expectations for this recent relocation. Please note we put an inventory sticker on every items we loaded at origin. We listed this inventory sticker number and the description of the item on the inventory sheet. This document was signed and dated at the origin address. When the shipment was delivered in Indiana we used a customer check off sheet. All of the inventory numbers loaded at origin checked off at destination. This indicates all items loaded were delivered. The customer check off sheet and the detailed inventory was signed and dated at destination and marked all items received. The only items Guardian Relocation packed was 4 mirror cartons. The items missing are clothes and sofa pillows. These items were packed by the owner at the Massachusetts address. The claim was handled by Atlas Corporate claims adjuster. They ruled that the alleged missing items are not the fault of the professional drivers and movers that handled your mother's belongs. Guardian Relocation strives to exceed our customer's expectations.

Business reply on Google

Guardian Relocation attempted to get involved in the area of home delivery through a company called MXD. The scope of the project more than doubled in the size when originally agreed upon between the 2 organizations. Yes, Guardian Relocation failed at doing the home delivery. We had set aside 3,000 sq ft of space for the project and later found out we needed 17,000 sq ft. Guardian Relocation was not equipped to handle this project, so we pulled out after 4 months.

Business reply on Google

Guardian Relocation attempted to get involved in the area of home delivery through a company called MXD. The scope of the project more than doubled in the size when originally agreed upon between the 2 organizations. Yes, Guardian Relocation failed at doing the home delivery. We had set aside 3,000 sq ft of space for the project and later found out we needed 17,000 sq ft. Guardian Relocation was not equipped to handle this project, so we pulled out after 4 months.

Business reply on Google

Guardian Relocation attempted to get involved in the area of home delivery through a company called MXD. The scope of the project more than doubled in the size when originally agreed upon between the 2 organizations. Yes, Guardian Relocation failed at doing the home delivery. We had set aside 3,000 sq ft of space for the project and later found out we needed 17,000 sq ft. Guardian Relocation was not equipped to handle this project, so we pulled out after 4 months.

Business reply on Google

Guardian Relocation attempted to get involved in the area of home delivery through a company called MXD. The scope of the project more than doubled in the size when originally agreed upon between the 2 organizations. Yes, Guardian Relocation failed at doing the home delivery. We had set aside 3,000 sq ft of space for the project and later found out we needed 17,000 sq ft. Guardian Relocation was not equipped to handle this project, so we pulled out after 4 months.