Guga's Auto Repair

Business reply on Google

Hi Missy Jo, We don't have any records under this name. If you can provide me with more information so we can better assess the situation.

Business reply on Google

Hi Kenneth Jordan, Thank you for your feedback. We appreciate you taking the time to share your experience so we can clarify what happened. First, we sincerely apologize for the long wait you experienced in our lobby on Monday morning. We were experiencing a high volume of customers that day, but we know your time is valuable and we regret the delay and the lack of communication while you waited. Regarding your infotainment screen, we want to clarify that the mechanical repairs performed on your vehicle did not involve any electrical components or wiring. All work done was on the suspension of the car. Because our technicians did not touch or work on any part of the electrical system, it is not possible for the service we provided to have caused the radio to stop working. When our team offered you a discount on a replacement, it was not an admission of fault, but rather a goodwill gesture to help a customer with an unfortunate, coincidental equipment failure. Regarding the scratches, we take check-in photos of every vehicle when we receive it for service. If you have any other questions please give us a call during our business hours. Also if you’d like to come back for us to take

Business reply on Google

Hi Ashley, We apologize about your experience on this visit. We appreciate that you returned to our shop to have the service performed. Since we did not have a confirmation on your arrival time we were not able to order the parts in advance. Which made the work difficult to be completed on the same day. We know you returned with your own parts later on in hopes to take care of your vehicle but there were still parts missing.

Business reply on Google

Hi Aligator Gardens, Upon a replacement of a thermostat our process always consists of doing a coolant flush along with other items depending on the state of your vehicle to resolve any overheating issues. But in your case, we need to verify what the cause of the overheating issue is in your vehicle. We would appreciate to hear back from you to confirm in regards of what vehicle you had and your name to better inform you and come up with a solution, thank you.

Business reply on Google

Hi Tramell, Thank you for sharing and letting us know in what ways we can do better. We appreciate your patience and the feedback!

Business reply on Google

Hello Alvin, we apologize that your vehicle's transmission is in bad condition. But the reason for your visit at our shop was for a diagnostic on the check engine light, the multiple lights that would turn on on your dashboard, and because you told us that the vehicle had turned off on you. There was never any mention or concern in regards to your vehicle's transmission. Nor did you have any codes for the transmission. We focused on what you were telling us to focus on and we let you know that for an electrical diagnostic and check engine light it takes time, but we were not given the time. We were told the vehicle was urgently needed although we had made recommendations and parts ready for installation but we were told you had vacations and did not return after that. We tried to help with the amount of time that was given to us.

Business reply on Google

Hello Marisha, Thank you for your comment. We want to clarify that there was a misunderstanding regarding the price during the phone call. When the customer brought in the truck, it was noted that it already had factory-made brake lines, which made the installation more complicated. The customer was informed about the price adjustment, and they agreed to the new cost before authorizing the service. We regret that this caused frustration, but it's important to note that the service was accepted and authorized. We understand that expectations are key, and we are here to address any concerns. If you have further questions or would like to discuss this in more detail, please don’t hesitate to contact us directly. We appreciate your understanding and patience. Sincerely, The GUGAS Auto Repair Team

Business reply on Google

Hi E-Macculate, We apologize for the lack of communication regarding the status of your vehicle. We understand how frustrating that can be, and we're committed to improving our process. Our goal is to provide clear updates, and it's clear we fell short this time. Please feel free to reach out to us directly, and we’ll make sure to address any remaining concerns. We value your feedback and hope to offer you a better experience moving forward. Thank you for your patience.