H & H Nail Salon
💅 Beauty & Spa · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
poor nail art quality and unprofessional staff communication
Business reply on Google
We sincerely apologize for the unsatisfactory experience you encountered during your recent visit.Please contact the manager directly -7372226179.We will find a resolution to ensure your satisfaction.Thank you so much and hope see you soon and we will make you happy
Customer was overcharged for services and received poor quality pedicure results.
Business reply on Google
Hello Nathan, we sincerely apologize for the unpleasant experience you had at our salon. We have reviewed our records for that day and confirmed that you selected the Detox Pedicure service ($55), the Deluxe Manicure (listed at $30 on our menu), and the SNS service ($45). The $30 Deluxe Manicure service includes cuticle trimming, a hot wax treatment, and a massage. Since two technicians worked together to perform this specific service, our system automatically split the fee between them. However, the total charge for the Deluxe Manicure service you selected did not exceed the standard $30 price. We are very sorry for any confusion this may have caused. We are fully committed to charging the correct prices and providing the exact services that our customers choose. We hope to see you again soon so that we may have the opportunity to serve you better. Thank you very much
Poor nail work caused infection and hot water caused a blister.
Business reply on Google
We’re truly sorry to hear about your experience. Your comfort and safety are very important to us, and we take this feedback seriously. Please contact our manager at your earliest convenience so we can address this directly and make things right for you.
Technician ignored instructions and performed poor quality nail application.
Business reply on Google
We're truly sorry to hear about your experience. It’s never our intention for a client to leave feeling unheard or unhappy with their nails. Your satisfaction is very important to us, and we deeply regret that we didn’t meet your expectations. We appreciate your feedback and will use it to improve our communication and service. Again, we sincerely apologize for your experience.
Unsanitary tools caused bleeding and injury to the customer's toes.
Technician failed to follow design instructions and performed poor quality work.
Customer overcharged for a nail design of lower quality than expected.
Staff and customers smoking in a prohibited area and acting aggressively.
The eyebrow waxing service was performed poorly.
Staff rushed the manicure and failed to complete the full service.
Poor nail application quality and rude staff behavior toward other customers.
unauthorized tip added to bill and lack of price transparency
The salon uses incorrect chemical mixtures for SNS dip nail applications.
Technician injured skin and applied incorrect nail polish color
The pedicure quality was mediocre and not worth the professional service.
Nail technician provided poor quality service and was distracted by phone
long wait times and poor quality of nail service provided
Technician provided rushed and rough pedicure service while distracted by television.