H-E-B plus!
🛒 Retail & Products · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
delivery items arrive damaged and contaminated with raw chicken juice
Business reply on Google
We are concerned about what you experienced and want to follow up with you. Please call us at your earliest convenience at 1-855-803-0611. Our Partners will be available 7 a.m. to 10 p.m. CST to help look into this matter.
The wipe dispenser fails to dispense wipes individually.
Business reply on Google
We’re sorry to see this and would like to follow up with you. At your convenience, please give us a call at 1-800-432-3113 Monday – Friday from 8 a.m. to 5 p.m. CST and one of our Partners will be able to help.
Frozen green beans contain sharp pieces posing a physical injury risk.
Business reply on Google
We're highly concerned about your experience and want to follow up with you. Please give our Customer Relations team a call at your earliest convenience at 1-800-432-3113 from 8 am to 5 pm, Monday through Friday. One of our Partners will be there to help.
store frequently lacks inventory for online and in-store purchases
Business reply on Google
We are sorry to see that this was your experience with us. We've shared your feedback with our Partners. If you would like to follow up with us on this, please call 1-800-432-3113 from 8 a.m. to 5 p.m. CST Monday through Friday to speak with a Partner.
Managers were aggressive and unprofessional during a customer disagreement.
Business reply on Google
We’re sorry that you had this experience while shopping with us and are concerned. We’d like to follow up with you, please give us a call at 1-800-432-3113 from 8 a.m. to 5 p.m. CST.
Manager was dismissive and refused to answer follow-up questions.
Business reply on Google
Thank you for letting us know what you experienced, knowing what we can be doing better helps us improve. Please know your feedback will be shared with the store and addressed but if you’d like to discuss this further, please call us at 1-800-432-3113 from 8 a.m. to 5 p.m. CST, Monday to Friday, to speak with a Partner.
Defective moka pot melted on stove causing physical burns
Business reply on Google
We are concerned about what you experienced and want to follow up with you. Please call us at your earliest convenience at 1-800-432-3113. Our Partners will be available 8 a.m. to 5 p.m. CST to help look into this matter.
Excessive wait time for curbside grocery pickup service
Business reply on Google
We’re sorry to hear you had issues with your Curbside experience. We’d like to look into this further, please give us a call at 1-855-803-0611, Monday-Sunday, 7 am-10 pm.
Staff are rude, distracted, and block aisles with shopping carts.
Business reply on Google
We’re sorry to see this and would like to follow up with you. At your convenience, please give us a call at 1-800-432-3113 from 8 a.m. to 5 p.m. CST and one of our Partners will be able to help.
Staff at the service desk were unhelpful and rude regarding inventory.
Business reply on Google
We’re sorry that you had this experience while shopping with us, Joseph. Please know your feedback will be shared with the store, but if you’d like to discuss this further, please call us at 1-800-432-3113 from 8 a.m. to 5 p.m. CST to speak with a Partner.
Pharmacy staff was rude and dismissive regarding prescription confusion.
Business reply on Google
We are concerned about what you experienced and want to follow up with you. Please call us at your earliest convenience at 1-800-432-3113. Our Partners will be available M-F 8 a.m. to 5 p.m. CST to help look into this matter.
Pharmacy technician failed to transfer medication as promised.
Store sold rotten produce through curbside pickup service.
Business reply on Google
We are concerned about what you experienced and want to follow up with you. Please call us at your earliest convenience at 1-800-432-3113. Our Partners will be available M-F 8 a.m. to 5 p.m. CST to help look into this matter.
Store sold expired food and manager provided rude customer service.
Cart locking mechanism caused physical injury and poor staff handling
Business reply on Google
We’re sorry that you had this experience while shopping with us, and are concerned. We’d like to follow up with you, can you please give us a call at 1-800-432-3113 from 8 a.m. to 5 p.m. CST.? We will look into this further.
Pharmacy staff failed to greet or provide consultation for new medication.
Business reply on Google
Thank you for letting us know about this, Christopher. At H-E-B we do not condone discrimination of any kind, and we would like to learn more about your experience. If you'd like to discuss this with us further please give us a call at 1-800-432-3113 M-F from 8 a.m. to 5 p.m. CST.
Lack of security response to vehicle vandalism and customer harassment incidents
Business reply on Google
Hi, Sam. We are concerned with your experience and can assure you that we take these matters seriously. Please reach us at 1-800-432-3113 M-F 8a-5p. Our Partners will be happy to assist in making sure that this is addressed. Thank you.
Excessive curbside pickup wait times and unprofessional security staff behavior.
Business reply on Google
Sean, we apologize for the inconvenience and frustration caused during your curbside visit. Thank you for recognizing the efforts of our Partners who were trying to manage the situation. We will be reviewing your comments about security with leadership. If you’d like to discuss this further, please give us a call at 1-800-432-3113 from 8 a.m. to 5 p.m. CST M-F.
Customer injured by malfunctioning cart and received poor follow-up service.
Business reply on Google
We are concerned about what you experienced and want to follow up with you, Rebecca. Please call us at your earliest convenience at 1-800-432-3113. Our Partners will be available from 8 a.m. to 5 p.m. CST to help look into this matter.
Staff and management harassed customer regarding a trained service animal.
Business reply on Google
We are concerned about what you experienced and want to follow up with you. Please call us at your earliest convenience at 1-800-432-3113. Our Partners will be available M-F 8 a.m. to 5 p.m. CST to help look into this matter.