H-E-B Wellness Primary Care
🩺 Health & Wellness · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Long wait times and poor technology at the clinic.
Business reply on Google
We apologize that your visit with us didn’t meet expectations. We’d like to learn more about your experience and follow up with you. Please send us an email at [email protected] so we can discuss this further.
Clinic denied medication refill after patient lost eligibility for services
Inconsistent policies and poor communication from the call center staff.
Business reply on Google
We apologize you had a lackluster experience while in our care. We take this type of feedback very seriously. If you’d like to discuss, please give us a call at 855-803-9355 so a member of our management team can follow up with you personally.
online appointment scheduling system is unreliable and staff are rude
Business reply on Google
We're sorry to see your time with us wasn't up to par. We take this type of feedback very seriously and would like to follow up with you. Please give us a call at 855-803-9355 at your earliest convenience, we'd like to be in touch.
Unexpected monthly medication management fees prevent access to necessary prescription…
Staff were rude and failed to provide necessary prescription after testing.
Business reply on Google
Hi Alexis, we are really sorry about your experience, and that is not what should expect when you visit. Delivering great care to every patient is always our goal, and we're sorry for our lack of communication with you about your antibiotics. If you can send your contact information to [email protected] we would like the chance to reach out to you directly and make this right.