H Mart Austin
🛒 Retail & Products · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer purchased spoiled fish from the seafood counter.
Business reply on Google
Dear Valued H Mart Customer, thank you for taking time to write to us and express your concerns. We are truly regretful to hear that the product did not meet your expectations. We are willing to look further into your case and would want to resolve any related issues as quickly as possible. Please write to us at [[email protected]] with any other details that you'd like to share with us regarding your experience. - Best Regards, H Mart
Customer purchased spoiled ready-to-eat food with a foul odor.
Slow service due to inefficient employee assistance for customers.
Business reply on Google
Dear Valued H Mart Customer, thank you for taking time to write to us and express your concerns. We are truly regretful to hear that the service did not meet your expectations. We would like to look further into your case and resolve any related issues as quickly as possible. Please write to us at [[email protected]] with any other details you'd like to share with us regarding your experience. - Best Regards, H Mart
cashier refused to bag groceries and allowed items to be crushed
The purchased boiled crab was spoiled and rotten.
Cashier added unauthorized items to the receipt resulting in overcharging.
Rotten beef found in the frozen food section
Claw machine malfunctioned and staff refused to provide a refund.
Store employee was rude and yelled at customer and child
Staff member yelled at and expelled customers for browsing merchandise.
customer experienced food poisoning from spoiled seafood and purchased expired items
Cashier was rude and dismissive during a payment processing issue.
Rotten seafood sold and inaccurate scale weights for products
Business reply on Google
Dear Valued H Mart Customer, thank you for taking time to write to us and express your concerns. We are truly regretful to hear that the product did not meet your expectations. We are willing to look further into your case and would want to resolve any related issues as quickly as possible. Please write to us at [[email protected]] with any other details that you'd like to share with us regarding your experience. - Best Regards, H Mart
Purchased shrimp had a strong off smell and excessive ice glaze.
The purchased meat contained excessive liquid and had an incorrect flavor.
The beef brisket packaging concealed fatty meat beneath a lean layer.
Business reply on Google
Dear Valued H Mart Customer, thank you for taking time to write to us and express your concerns. We are truly regretful to hear that the product did not meet your expectations. We are willing to look further into your case and would want to resolve any related issues as quickly as possible. Please write to us at [[email protected]] with any other details that you'd like to share with us regarding your experience. - Best Regards, H Mart
Disorganized product placement and staff language barrier issues.
Food was overcooked and staff provided poor customer service.
Business reply on Google
Dear Valued H Mart Customer, thank you for taking time to write to us and express your concerns. We are truly regretful to hear that the product did not meet your expectations. We are willing to look further into your case and would want to resolve any related issues as quickly as possible. Please write to us at [[email protected]] with any other details that you'd like to share with us regarding your experience. - Best Regards, H Mart
Cashier was rude and failed to correctly process sale items.
Business reply on Google
Dear Valued H Mart Customer, thank you for taking time to write to us and express your concerns. We are truly regretful to hear that the service did not meet your expectations. We would like to look further into your case and resolve any related issues as quickly as possible. Please write to us at [[email protected]] with any other details you'd like to share with us regarding your experience. - Best Regards, H Mart
Security guard acted aggressively and falsely accused customer of theft
Business reply on Google
Dear Valued H Mart Customer, thank you for taking time to write to us and express your concerns. We are truly regretful to hear that the service did not meet your expectations. We would like to look further into your case and resolve any related issues as quickly as possible. Please write to us at [[email protected]] with any other details you'd like to share with us regarding your experience. - Best Regards, H Mart