H Mart San Jose
🛒 Retail & Products · San Jose
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Poor quality sweet potatoes hidden in opaque packaging
The store sold a product past its expiration date.
employees were unhelpful and displayed a poor attitude
The store sold overripe and moldy produce at premium prices.
Store refuses to provide paper bags to force reusable bag purchases
Excessive nighttime noise from refrigeration equipment disturbs nearby residents.
The store sold spoiled bok choy and moldy grapes.
purchased a box of oranges containing moldy fruit
Cashier used speakerphone during transactions and lacked proper training.
Cashier consistently overcharges for produce by selecting higher priced items.
The store consistently overcharges customers for produce items.
Business reply on Google
Dear Valued H Mart Customer, we are truly regretful to hear that your shopping experience was less than satisfactory with our store. We will share your review with the store management to work hard to prevent identical issues in the future. Please do not hesitate to contact us directly at [[email protected]] and let us know of your concerns in more detail. Thank you for shopping with us! Best regards, H Mart.
purchased bakery item contained mold and lacked an expiration date
Business reply on Google
Dear Valued H Mart Customer, thank you for taking time to write to us and express your concerns. We are truly regretful to hear that the product did not meet your expectations. We are willing to look further into your case and would want to resolve any related issues as quickly as possible. Please write to us at [[email protected]] with any other details that you'd like to share with us regarding your experience. - Best Regards, H Mart
Customer purchased a spoiled frozen dessert product from the store.
Business reply on Google
Dear Valued H Mart Customer, thank you for taking time to write to us and express your concerns. We are truly regretful to hear that the service did not meet your expectations. We would like to look further into your case and resolve any related issues as quickly as possible. Please write to us at [[email protected]] with any other details you'd like to share with us regarding your experience. - Best Regards, H Mart
Security staff falsely accused customer of shoplifting
Business reply on Google
Dear Valued H Mart Customer, thank you for taking time to write to us and express your concerns. We are truly regretful to hear that the service did not meet your expectations. We would like to look further into your case and resolve any related issues as quickly as possible. Please write to us at [[email protected]] with any other details you'd like to share with us regarding your experience. - Best Regards, H Mart
Staff swapped a live crab for a dead one.
Business reply on Google
Dear Valued H Mart Customer, thank you for taking time to write to us and express your concerns. We are truly regretful to hear that the service did not meet your expectations. We would like to look further into your case and resolve any related issues as quickly as possible. Please write to us at [[email protected]] with any other details you'd like to share with us regarding your experience. - Best Regards, H Mart
Overcharged for produce and sold poor quality meat and spoiled corn.
Business reply on Google
Dear Valued H Mart Customer, thank you for taking time to write to us and express your concerns. We are truly regretful to hear that the products did not meet your expectations. We would like to look further into your case and resolve any related issues as quickly as possible. Please write to us at [[email protected]] with any other details you'd like to share with us regarding your experience. - Best Regards, H Mart
expired or spoiled food products found on store shelves
Sashimi plate portions are too small for the price charged.
Business reply on Google
Dear Valued H Mart Customer, thank you for taking time to write to us and express your concerns. We are truly regretful to hear that the products did not meet your expectations. We would like to look further into your case and resolve any related issues as quickly as possible. Please write to us at [[email protected]] with any other details you'd like to share with us regarding your experience. - Best Regards, H Mart
The customer purchased meat that was rotten by the next day.
Business reply on Google
Dear Valued H Mart Customer, thank you for taking time to write to us and express your concerns. We are truly regretful to hear that the products did not meet your expectations. We would like to look further into your case and resolve any related issues as quickly as possible. Please write to us at [[email protected]] with any other details you'd like to share with us regarding your experience. - Best Regards, H Mart
The store charges higher prices than advertised on shelf signs.
Business reply on Google
Dear Valued H Mart Customer, we are truly regretful to hear that your shopping experience was less than satisfactory with our store. As we strive to continuously improve our ways to serve you, we would like to sincerely ask you to contact us at [email protected] with more details of your concerns. We will get back to you as soon as possible. Thank you. Sincerely, H Mart