H20 Nail Care (X O Nail Care)
💅 Beauty & Spa · Columbus
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Nails fell off prematurely after paying over one hundred dollars.
Business reply on Google
Dear Halle, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations, especially before your vacation. We understand how frustrating it must have been to have issues with your nails so soon after your appointment. Providing quality service and ensuring our clients leave happy is very important to us. We would appreciate the opportunity to make this right. Please contact us directly or send us a message with your appointment details so we can review your visit and work with you toward a fair resolution. We value your feedback and hope to have the chance to restore your confidence in our salon. H20 Nail Care (X O Nail Care) Nail Salon Polaris Columbus OH
Nail design and shape did not match the requested service.
Business reply on Google
Hi, I would like to apologize for your bad experience with us. I wish I were there to fix your issue right there when it happened. It is not too late to make things right. Please give us a callback and we can discuss how can we fix it. I appreciate your sympathy. Thank you.
The salon could not perform the requested nail designs as promised.
Business reply on Google
Hi Amanda, we’re truly sorry for the disappointing experience. 💛 We understand how frustrating it must have been to be told over the phone that we could accommodate your design, only to hear otherwise when you arrived. We sincerely apologize for the miscommunication and for not meeting your expectations. Your feedback is important to us, and we’ll work to improve our communication so this doesn’t happen again. Thank you for bringing this to our attention. H20 Nail Care (X O Nail Care) Nail Salon Polaris Columbus OH
Staff failed to follow specific instructions for nail length and style.
Business reply on Google
I am so sorry about the bad experience you had with us. I wish you could tell me right there so that I would help you fix it. It is never late to fix a mistake. Please call our store and mention about this message and we can make you happy again.
Poor quality gel polish and acrylic nail application
Business reply on Google
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations, and we understand that any negative experience can be frustrating. After reviewing our records from your visit on June 9, it appears you received a regular polish pedicure totaling $40.82. We want to gently clarify that this service does not include gel polish or acrylic application, which may have contributed to the quicker chipping you experienced, regular polish does not have the same longevity as gel. That said, your comfort and satisfaction are important to us. If there were any aspects of the service that did not meet our usual standards, such as nail shaping or buffing, we absolutely want to address that with our team. We’d love the opportunity to make things right and welcome you back for a better experience.
Appointment cancelled due to five minute delay despite empty shop
Business reply on Google
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with our services. We pride ourselves and the high-quality standards we maintain and would like to make things right. Please give us a call back and we can discuss how can we fix it. I appreciate your sympathy. Thank you.
Technician provided poor quality nail service and caused skin irritation.
Business reply on Google
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. If you wouldn’t mind giving us a call our store number at your earliest convenience, it would be greatly appreciated. Thank you.
Pedicure quality is poor and does not last long.
Business reply on Google
Thanks for taking the time to leave a review. I am so sorry to hear that you had a bad experience. I am the manager of the store. If you’d like to discuss this further, please contact me at the store’s phone number. Thank you.
Customer received poor quality nail service and felt overcharged.
Business reply on Google
Hi, I would like to apologize for your bad experience with us. I wish I were there to fix your issue right there when it happened. It is not too late to make things right. Please give us a callback and we can discuss how can we fix it. I appreciate your sympathy. Thank you.
Nail salon charged for repairs after initial poor service
Business reply on Google
Hi, we are so sorry about your negative experience at our store. We’d like to learn more about your specific situation and make things right. If you wouldn’t mind giving us a call our store number at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business.
Technician damaged natural nails and provided poor service quality.
Business reply on Google
WOW. So kind of you. Thank you for your feedback. Have a wonderful day. See you soon.
Staff refused service despite arriving two hours before closing time.
Business reply on Google
"On that day is Valentine’s Day, we closed early, and at that time only one staff just started with one client, we said we not available for acrylic”
Poor quality nail application and refusal to properly fix broken nails.
Business reply on Google
I am so sorry about the bad experience you had with us. I wish you could tell me right there so that I would help you fix it. It is never late to fix a mistake. Please call our store and mention about this message and we can make you happy again.
Staff caused injury, rushed service, and poor quality nail application.
Business reply on Google
Hi, we are so sorry about your negative experience at our store. We’d like to learn more about your specific situation and make things right. If you wouldn’t mind giving us a call our store number at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business.
Customer denied service while walk-in client was accepted
Business reply on Google
Hi, we are so sorry about your negative experience at our store. We’d like to learn more about your specific situation and make things right. If you wouldn’t mind giving us a call our store number at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business.
customer experienced discriminatory service and refusal of entry
Business reply on Google
We full booked. We not available at that time.
Technician ignored instructions and cut toenails too short.
Customer experienced physical injury and poor quality nail service.
Manicure and pedicure polish chipped within forty-eight hours.
Poor nail quality, unfriendly staff, and long wait times.