Half Price Movers San Antonio
🔧 Home Services · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Movers arrived late and performed work slowly and lazily.
Business reply on Google
We are sorry you were not happy with our service Art.
Movers exceeded time estimate, damaged property, and provided poor customer service.
Business reply on Google
Alex we are sorry you were not happy with our service. I reviewed your quote and spoke to our management team concerning your move. When looking at your quote the price that was estimated on the day you first contacted our company was $690-$815 and would take 5-6 hours. We completed your move in 5:45 for a total bill of $783.75. There was a long walk at the unload that was not mentioned which did longer and your move was from a 3rd floor apartment to a 4th floor apartment with a elevator. There were also more items than you listed above. You called our office to complain that you wanted to only pay for 3 hours. You contracted our company by the hour and were shown the rates prior to signing at the beginning of your move. When you complained about the price we did offer you a discount which you were not happy with and you stated you would write a bad review about our company. We have been in business for over 40 years and we work hard to provide a good service for our customers. I apologize you were not happy.
Staff exhibited aggressive behavior and attempted to overcharge for moving services.
Business reply on Google
Hello Esmy, We have searched our customer data base and do not show a move under your name. Did you book a move under another name by chance? We always strive to make sure our customers are happy with our services. Please contact our office to address your review.
movers damaged furniture and walls while providing slow, unprofessional service
Business reply on Google
Hello Mrs Loomis we are sorry you were not happy with our services. We always strive for great service. According to our records your move was estimated for 3 to 4 hours. It took 2 1/2 hours. We apologize for damaging the wall. When we spoke to Caleb we asked if we could repair the wall or cut him a check for the total amount he requested $79.45 and he said send a check. The hand written review that was filled out on the day of the move said Great Job! I’m sorry the staff said they were communicating with Caleb during the move were you there? I wished you would have contacted our staff during the move. Again our apologies but your review seems very unfair considering when went under your estimated move cost and paid for the accidental damage to your wall. Thank you
Unprofessional conduct by staff member during move coordination.
Business reply on Google
Hello Diana unfortunately the items that you wanted to add on last minute would require additional labor and cost. We tried to accommodate you but you were not willing to pay for the additional labor. It’s true you did cancel last minute and we’re not charged a cancellation fee. Thank You hope your move well.
Movers refused to transport items and demanded additional fees to return.
Business reply on Google
We are very sorry to hear about your sister’s experience on 8/23/2021 and take allegations of mistreatment of seniors very seriously. Leaving requested items behind and proposing an additional high-fee return visit is unacceptable and not consistent with our standards. We will investigate the crew involved, review our policies and training, and take appropriate action to ensure this does not happen again. We will follow up with you through the review platform to resolve this matter promptly and discuss restitution.
Movers stole personal property and attempted unauthorized duplicate credit card charges
Business reply on Google
Keith, we are very sorry to hear about your experience and thank you for your service. Allegations of missing items, duplicate charges, and unacceptable behavior by our crew are taken very seriously and do not reflect our standards. We will open an immediate investigation; please contact our claims team through the phone number or email listed on our website and include your move date, name, and any documentation so we can review the charges and missing items promptly. You may also request escalation to management and we will prioritize your case. We appreciate the opportunity to make this right.
Movers damaged television and furniture during the moving process.
Business reply on Google
We are very sorry to hear about your damaged TV, scratched furniture, and the lack of clear communication. This is not the level of service we strive to provide, and we take these incidents very seriously. Please contact the phone number or email on your invoice so our owner and claims team can open an expedited review, escalate the matter internally, and work toward fair compensation. Thank you for bringing this to our attention; we will prioritize resolving it.
movers failed to show up for two scheduled appointments
Business reply on Google
Maria I’m sorry to hear about your move experience. However you have the wrong company we do not have an employee named Eric. We know how stressful moving can be Maria. Our staff contacts our customers 3 days out from their move date and also contact them the day before they move. We want to make sure we communicate with our customers as much as possible. Please allow us to help you when you move again you can count on us.
Unexpected price increase and unprofessional communication from staff member.
Business reply on Google
We are very sorry for the poor communication and the manner in which Sterling spoke to you, and we appreciate you noting that the driver and assistant performed well. We will investigate the pricing discrepancy and the employee’s conduct and take corrective action to prevent this from happening again. Please contact our customer care team so we can review your invoice and work toward a satisfactory resolution. We appreciate your feedback and the opportunity to improve.
Movers were unprofessional and worked at an extremely slow pace.
Business reply on Google
Thank you for bringing this to our attention. I am very sorry for the unacceptable experience you described, with movers being rude and slow and one sitting in the truck for over two hours — that falls far short of our standards. We will investigate this incident, take corrective action, and provide additional training to prevent a recurrence. Please contact our customer service at the phone number listed on our website so we can make this right and discuss a resolution.
Customer charged double the quoted price due to driver inefficiency.
Business reply on Google
Hello, I’m sorry but I think you have the wrong moving company. Our company takes great pride in our service. We would be more than happy to research your complaint but unfortunately you have posted an anonymous review. Why would you post a negative review on any service a year later? Our company does our best to address our clients concerns immediately. Please contact us as soon as possible to address this review.
Movers damaged property and left without reporting the incident.
Business reply on Google
Hello Mr. Townsend, I’m sorry our records do not indicate that we provided you with Moving services. I also spoke to managers in both locations and we have no information on file about your claim. I assure you Mr. Townsend if we had an accident on your property I will do my best to take care of your claim. We have been in business since 1979 we strive for excellence on every move. Please contact us as soon as possible at our San Antonio office. Respectfully, Chad Miller
movers damaged an antique and the company refused to provide compensation
Business reply on Google
We are very sorry to hear about this experience and apologize for the damage to your family heirloom and for how your claim was handled. This is not the level of service we expect from our team, and we take allegations of mishandling and inappropriate conduct very seriously. We have escalated your concerns internally so our claims team and senior management can conduct a full review. Our goal is to thoroughly investigate what happened and ensure appropriate action is taken. Again, we apologize for the distress this has caused and appreciate you bringing it to our attention.
movers charged for administrative time and had unproductive staff
Business reply on Google
We’re very sorry to hear about your experience and apologize for the delays and the way the visit was handled. Charging for extended paperwork or travel time and having a team member not actively working falls short of our standards. We will review your service record, address this with the team, and reinforce training on punctuality and professional conduct. If you would like an adjustment for any inappropriate charges, our customer care team will review and correct them. Please contact our customer care through the phone number or contact form listed on our website so we can promptly assist.
Final charges exceeded the quote and unauthorized additional charges were processed.
Business reply on Google
Mr. Sanchez We regret that you were not happy with our services. Our company strives to provide our customers with an honest and transparent estimate. We have reviewed the situation that occured during your move. There was a quote given for a list of items that were mentioned during your initial phone call. The quote was estimated and booked by the hour. Once we arrived at the location, the movers went over the rates and items you had mentioned on the phone call. There were many additional items that you asked our movers to transport. Once you stated you wanted additional items to be moved, the old quote became void. In the moving business, we are required to do an addendum for the additional items. We explained that the move would take longer because of the additional items and cost more because of the additional items. We are careful to explain all of this prior to starting your move. The addendum was agreed to and signed by you. Each item loaded on a moving truck takes time to properly care for the item. In the end, you were only charged $51 more than the initial quote. It’s unfortunate that you were not completely satisfied with your move experience. We have been in business si
Movers mishandled a memorial urn and management was unprofessional and rude.
Business reply on Google
We are deeply sorry for the pain caused by the handling of your daughter's urn and for the disrespectful way your concerns were addressed. What you describe is unacceptable and not representative of the standards we expect from our staff. We are taking this very seriously, have opened an internal investigation, and will take appropriate corrective action while cooperating with any official inquiries. Please contact our Customer Relations team at your earliest convenience so we can review your account and work to make this right.
Movers exceeded estimate and failed to transport all household items.
Business reply on Google
We sincerely apologize for the experience you described; the unexpected 40% overcharge, items left behind, and lack of follow-up fall far short of the service we aim to provide. We will review your job file and the estimator’s documentation to determine what went wrong and why the crew left belongings at the prior residence. To ensure this is addressed promptly, please contact our customer care team using the phone number on your estimate or submit a claim via our website, and mention that you previously offered photos so we can prioritize the review. We are committed to resolving this and will follow up once our investigation is complete.
Movers arrived late, damaged furniture, and exceeded the quoted price.
Business reply on Google
We’re very sorry to hear about the delay, the damaged items, and the unexpected charges — this is not the level of service we strive to provide. We take these concerns seriously and will investigate the late arrival, the lamp and table damage, and the billing discrepancy. Please contact our claims team at [email protected] or 1-800-555-0199 with your reservation details so we can review the case and arrange any appropriate reimbursement or adjustment. Thank you for bringing this to our attention; we will work to resolve it promptly.
Movers caused significant property damage and packed items improperly.
Business reply on Google
We are very sorry to hear about your experience and the damage to your belongings; that falls far short of the service we aim to provide. Thank you for bringing these issues to our attention—we will open an internal investigation and address the packing practices, manager conduct, and dispatch performance immediately. To expedite resolution and document your damages, please contact our claims team using the phone number on your invoice or the Claims form on our website so we can begin the reimbursement process. We take accountability for our work and are committed to making this right as quickly as possible.