Hampton Inn & Suites Charlotte-Airport
🏨 Hotels & Travel · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Multiple room maintenance issues and unhelpful staff response.
Business reply on Google
Hi David, we apologize for the series of issues you faced, from the lighting and television failures to the disruption of a chirping smoke detector before your flight. More importantly, we are disappointed to hear about the indifferent attitude you encountered at checkout. We value your loyalty across hundreds of stays and clearly failed to provide the service or the quiet environment you expected. We will address the issues and the lack of coffee supplies with our team. For further assistance, please reach us at https://help.hilton.com/s/contactsupport or call (704) 394-6455. We hope to welcome you back for a much better experience.
Long shuttle wait time and unhelpful front desk staff.
Business reply on Google
Hello James, we're sorry to hear about your experience with the shuttle service and the front desk at Hampton Inn & Suites Charlotte-Airport. Your feedback is important, and the issue is being looked into. Please reach out to https://help.hilton.com/s/contactsupport or call (704) 394-6455 so we can follow up with you. We appreciate your input and hope to have the opportunity to better serve you in the future.
Hotel double booked room and refused refund for booking error
Front desk staff was unprofessional and dismissive during the check-in process.
Business reply on Google
Hello, we're sorry to hear about your disappointing check-in experience at our hotel. We strive to provide consistent and professional service to all our guests, and we missed the mark. We appreciate your feedback and encourage you to contact https://help.hilton.com/s/contactsupport and (704) 394-6455 to discuss your experience further. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
Shuttle driver was verbally aggressive and unprofessional toward the guest.
Business reply on Google
I am truly sorry for this experience you had with one of our drivers. We always strive to display excellent customer service when serving our guests. It appears that we did not exceed your expectations, and for that I apologize. Please give us another chance to make it right with a future stay.
Customer denied promised refund for unused nights due to third-party booking
Business reply on Google
Hello David, thank you for being a loyal Hilton Honors member and for sharing your experience with us. We're sorry to hear about the issues you faced during your stay and the subsequent challenges with your reservation. Your concerns about the refund and the handling of your situation are being looked into. Please reach out to https://help.hilton.com/s/contactsupport or call (704) 394-6455 to discuss this further. We hope to regain your trust in Hilton.
front desk is unreachable by phone regarding a lost item
Hotel refused to refund booking despite advance notice and rude staff.
Business reply on Google
Hello Sara, we're truly sorry to hear about your experience with our staff and booking cancelation. This is not the level of service we strive to provide, and we assure you that the issue is being looked into. We encourage you to contact https://help.hilton.com/s/contactsupport and (704) 394-6455 so we can look into this further. Your feedback is important to us, and we are committed to addressing your concerns. Thank you for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Room was rented in an unfinished state without basic amenities.
Business reply on Google
Hello Bjarke, thank you for sharing your feedback with us. We're sorry to hear about your experience and the issues you encountered with the room and the charges. Please reach out to us at https://help.hilton.com/s/contactsupport or call our team at (704) 394-6455 so we can connect with you. We look forward to hearing from you.
Unannounced construction noise, airport noise, and unfulfilled compensation promises.
Business reply on Google
Hello Marlene, we understand your concerns regarding the construction noise and the interaction with our manager. We strive to deliver exceptional service and a comfortable experience for our guests, and we're disappointed to learn that we missed the mark. Please reach out to https://help.hilton.com/s/contactsupport or call (704) 394-6455 so we can follow up with you. We value you as a Hilton Honors member, and we hope to have the opportunity to serve you better in the future.
unclean carpet, obstructed window view, and undisclosed parking fees
Business reply on Google
Hello, Pamela. Thank you for sharing your feedback about your recent stay. We're sorry to hear about the issues you encountered with the carpet, view, and the unexpected parking fee. Please know that we are looking into these concerns to improve our guest experience. Please contact https://help.hilton.com/s/contactsupport and (704) 394-6455 to provide more details about your booking. We hope to have the opportunity to improve your experience in the future.
Vehicle was broken into while parked in the hotel parking lot.
unexpected parking fees and obstructed room view
Business reply on Google
Hello David, we're sorry to hear about the unexpected parking charge and the issue with the view. You should expect nothing less than transparent transactions and enjoyable accommodation from us, and it seems like we missed the mark. We encourage you to reach out to us at https://help.hilton.com/s/contactsupport or call (704) 394-6455 so we can address these concerns directly. We appreciate your input and hope to have the opportunity to serve you better in the future. Thank you for the feedback.
Hotel refused to waive charges for a booking date error.
Business reply on Google
Hi James - Thank you for bringing this to our attention. We’re so sorry about your negative experience with us. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly. Please reach out to us at https://help.hilton.com/s/contactsupport or call our team at (704) 394-6455 so we can investigate further.
unhelpful staff and unresolved billing issues regarding room cancellation
Business reply on Google
Hi Aaron - We're very sorry to hear about your experience with our team and the issues with your room and charges. We value our guests and strive to deliver the best service and accommodations possible, so we're disappointed we missed the mark. Please reach out to us at https://help.hilton.com/s/contactsupport or call our team at (704) 394-6455 so we can look into this further. Thanks for bringing this to our attention.
Hotel failed to honor the parking fee included in the reservation.
Hotel charges for parking and shower door handle is missing.
Business reply on Google
Hi Ethan, we're sorry to hear about your concerns about the parking charges and the issue with the shower door. We want to provide seamless experiences for our guests, and it looks like we fell short. Please contact us at https://help.hilton.com/s/contactsupport or call (704) 394-6455 so we can get back on track. Thank you for the feedback, and we hope to have the opportunity to serve you better in the future.
Hotel refused to cancel reservation due to online check-in policy.
Business reply on Google
Hi Paul - We are deeply sorry to hear about the challenges you faced regarding our cancellation policy. We understand the importance of flexibility, especially during unforeseen circumstances, and we regret any inconvenience this may have caused you. As a valued Honors member, your feedback is important to us, and we will carefully consider it as we continue to enhance our services. Could you please reach out to us at https://help.hilton.com/s/contactsupport or call our team at (704) 394-6455 so we can follow up with you? Thanks for taking the time to leave us feedback.
Poor room maintenance, moldy smell, and unclean facilities throughout the hotel.
Business reply on Google
We value all of our guest, especially our Hilton Honors members. Being a Hilton Honors member or not does not mean we mistreat guest at any time. Your third-party booking does come with some restrictions for any Hilton property, which is a partnership with the third-party. We are addressing your concerns and apologize for any inconvenience this may have caused.
Hotel overbooked reservation and staff acted unprofessionally toward guests