Hampton Inn & Suites Columbus Polaris
🏨 Hotels & Travel · Columbus
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The air conditioning was broken and staff provided unhelpful service.
Business reply on Google
Hello Jim, thank you for being a loyal Hampton guest. We're sorry to hear about the issues you faced with the air conditioning and the interaction with our front desk staff. This is not the experience we strive to provide, and we are looking into the matter. Please reach out to https://help.hilton.com/s/contactsupport or call (614) 885-8400 to discuss your concerns further. We appreciate your feedback and hope to have the opportunity to better serve you in the future.
Excessive noise from unsupervised guests and poor front desk response.
Business reply on Google
Hello Susan, we're sorry to hear about the disturbances during your stay at Hampton Inn & Suites Columbus Polaris. It's concerning to learn about the noise issues and the response you received from the front desk. We are looking into this matter to ensure it is addressed appropriately. Thank you for acknowledging our housekeeping team; they work hard to maintain high standards. Please feel free to reach out to https://help.hilton.com/s/contactsupport or call (614) 885-8400 to discuss this further. We appreciate your feedback and hope to provide a better experience in the future.
Multiple guest vehicles were broken into in the hotel parking lot.
Vehicles were broken into due to lack of security and cameras
Business reply on Google
Thank you your 4 star review! We are honored to have had the opportunity to welcome you to our hotel. We want to ensure our guests have the best possible experience. What can we do to make this a 5-star rating for your next stay in Columbus? Please let us know at https://help.hilton.com/s/contactsupport. We appreciate your feedback!
Frequent vehicle break-ins, poor security, and inadequate hotel maintenance.
Guest reports suspicious armed activity and safety concerns at the hotel.
inadequate parking and lack of security leading to vehicle break-ins
Vehicle was broken into in the hotel parking lot
Vehicle break-ins occurred in the hotel parking lot due to lack security.
Poor room hygiene, broken elevator, and dishonest housekeeping staff.
Vehicle break-ins, malfunctioning elevator, and intrusive housekeeping services.
Hotel rooms had mold, stained carpets, and dirty linens.
Child suffered burns from excessively hot water in hotel bathroom sink.
Business reply on Google
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely appreciate you highlighting the cleanliness of our hotel and the friendliness of our staff. However, we are deeply concerned and truly sorry to hear about the incident involving your young daughter and the hot water in your bathroom sink. I am glad we were able to connect to discuss this further as I can assure you the safety and well-being of our guests are our top priority. I value your feedback and appreciate you for bringing this issue to our attention as we look into this further.
Housekeeping failed to restock shower gel and shampoo in the room.
Business reply on Google
Hi Mark, we're sorry to hear about the issues you experienced with housekeeping. You should expect nothing less than seamless accommodation and available amenities from us, and it looks like we fell short. Please feel free to reach out to https://help.hilton.com/s/contactsupport and (614) 885-8400 so we can address your concern directly. Thank you for the feedback, and we hope to provide a better stay in the future.
Multiple vehicle break-ins occurred in the hotel parking lot.
Vehicles broken into and management failed to honor promised refund.
hotel room and amenities were unsanitary with mold and debris
Business reply on Google
Hello Emily Leonard - We are sorry to hear about these issues you had while with us. Please reach out to us at https://help.hilton.com/s/contactsupport so we can look into this further and follow up with you. We'll keep your comments in mind so that, in the future, we can make sure these issues are resolved. Thanks for taking the time to leave us your feedback.
Unsanitary bedding and poor service provided by hotel staff.
Business reply on Google
Thank you, Ms. Hughes, for sharing your experience. We value your feedback very much. Honesty, this doesn’t sound like our hotel. We have high standards of cleaning and disinfection and something like this is beyond rare. We have a veteran team and I trust their skills and professionalism. That said, what you describe is unacceptable. I understand your concern and you can be assured that I will follow up with the team. Where we have made mistakes we will correct them. I hope you found the refund to be sufficient compensation. Please reach out to the hotel directly should you care to discuss your stay further.
hotel failed to provide booked room and refused promised refund
Lack of room amenities and unhelpful staff regarding food storage.