Hampton Inn & Suites Jacksonville South

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Good morning Vicki Carlson, We have no records of your visit at our hotel. I believe you are reviewing the wrong hotel.

Business reply on Google

Good Morning Cindi Castro, Thank you for sharing your feedback. We’re really sorry to hear that your experience didn’t meet expectations. We strive to provide the best service, and it seems we fell short this time. Our Executive Housekeeper will review procedures with the team to correct these issues asap as this is not our normal service. We hope you give us another opportunity to see the improvements.

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Good morning Leigh Kinne, Thank you for your feedback. We’re very sorry to hear about your experience and understand your frustration. This isn’t the level of service we aim to provide. Our Front Office Manager was able to talk with you directly to solve the issue. We appreciate the opportunity to improve, and we hope to see you again soon.

Business reply on Google

We reached out to this guest immediately after seeing this survey, and she has been compensated for the night. This is most certainly not a typical review for our newly renovated hotel. The issues raised here have been promptly addressed.

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Unfortunately, Mr. Gravice, I do not recognize your name and we do not have a reservation under your name. Our management team will review the issue immediately and address the concern as we take the ADA guidelines very seriously. We always regret any hard feelings or bad interactions.

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Good Morning Jim Payne, I'm truly sorry to hear that your experience with our team was anything less than respectful and welcoming. Please accept our sincere apologies - this is not how we want anyone to feel when interacting with us. We take your feedback seriously and are looking into what happened so we can address it internally and make the necessary improvements. Our goal is to ensure every guest feels valued and treated with kindness and professionalism at all times. Thank you for bringing this to our attention. We're committed to doing better.

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Hello Evan, we're sorry to hear about the difficulties you faced with your reservation. We are looking into the issue you experienced with our booking process and the communication you had over the phone. Please reach out to us at https://help.hilton.com/s/contactsupport or call our team at (904) 268-6264 so we can connect with you. We look forward to hearing from you.

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Hi Stephanie, we are sorry to hear about your recent experience. We take your feedback seriously and are looking into the issues you've raised regarding your room reservation. We encourage you to contact our support team at https://help.hilton.com/s/contactsupport or (904) 268-6264 to further discuss your stay. Rest assured, we are looking into the issues you raised to ensure a better experience for our guests. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a more enjoyable stay.

Business reply on Google

This is not an exactly accurate recital of the interaction with this guest, but I was able to speak with the guest prior to his departure and resolved the issue to his satisfaction.

Business reply on Google

Dear Virginia Alonso, I have seen the survey you completed after your stay with us last Sunday and Monday. I regret that you did not take in our information at check in that housekeeping was by request only. I might add that this information is also contained on the bathroom mirror and at the front desk. That is and has been Hilton's corporate policy for over a year now. It is not just this hotel. I was advised that you were very upset that your room was not cleaned, and your other comments no doubt extend from this upset. I note that you were allowed to check out at 8:00 in the evening without being charged for the date of your departure. We wish you a healthy 2023 and safe travels.

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Hello Ms. Martin. I regret the misunderstanding about your room needs, but I must tell you that the room you booked through the third party was a hearing impaired accessible room. These rooms are just like a standard room with a bathtub and a regular toilet. The only difference is that the fire alarm has a bright light on the alarm to attract the attention of a hearing impaired person if the alarm sounds. You did not book a room with a roll in shower and regretfully all of those rooms were occupied during a sold out night. We hope you found accommodation at another property which met your needs.

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Hello Casey P. I am afraid we must disagree with your review iin its entirety. You were on our daily stayover housekeeping list and received daily service as requested. Most of the time the cleaning was done by our assistant executive housekeeper who works your floor. This morning we found all of your possessions removed from the room, although you were not due out until tomorrow, so we reached out to find out whether you had checked out early. We telephoned the number on your Hilton Honors profile thinking we were calling you. Apparently, your company representative who made your reservation put her phone number instead of yours on your profile. I inspected the room myself and that room was definitely cleared out. Whatever your motivation may be, we regret that you found it necessary to publish such an inaccurate review.

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Good Morning Angie McFaddin, Rates vary within the hotel industry according to special events, holidays, etc., please keep in mind that our rates were comparable within this county due to the special event. I am very sorry that that the shower head was not working properly, which we were not made aware of any issues, our team will examine the shower head asap and make any repairs if necessary. We do hope you return during a non special event weekend. Please continue to be safe and healthy in your travels.

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Good Afternoon Gerald Schreiner, Thank you for your review. While other hotels are serving breakfast buffet in a different manor, our team takes pride in providing a safe and healthy environment with individually wrapped items in a wide variety for each of our guests. Please continue to be safe and healthy throughout your travels.

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Good Morning Doug Schnapp, Thank you for updating your review. We regret to have charged the $150 "deep cleaning" fee to your account but due to the condition the bathroom and linens were left in by the guest we had no other option. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for review and we look forward to seeing you again soon!

Business reply on Google

Good Morning Andana Tabrizi, I am very sorry that there were issues with your room, which I can ensure that this is not our normal protocol. As you may already be aware due to correspondence with our Front Office Manager, we have already refunded the applied charges which may take a few days to be visible on your account as normal. We hope you give us another chance during your travels to our area. Please continue to be safe and healthy.