Hampton Inn & Suites Phoenix North/Happy Valley

Business reply on Google

Dear Guest, Thank you for taking the time to share your experience with us. As returning guests, you know the standard we strive for, and we truly value your continued trust over the years. We appreciate you bringing your comments to our attention regarding room comfort and our amenities. We understand this visit didn't reflect the experience you've come to expect from us, and we take feedback like yours seriously as we remain focused on delivering the quality our guests deserve. Your loyalty means a great deal to us, and we're committed to providing every guest with a clean, comfortable, and welcoming stay. We hope you'll give us another chance to deliver the experience you deserve and to welcome you and your family back for many more vacations to come. Warm regards, Guest Experience Team

Business reply on Google

Dear Sofia, Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback, as it helps us continue to focus on what matters most—our guests. We understand this wasn't the welcoming experience you were hoping for, and we're grateful you've brought your observations to our attention. Delivering warm, attentive hospitality is at the heart of what we do, and your comments about service are taken seriously as we remain dedicated to upholding the standards our guests expect. Every interaction is an opportunity for us to shine, and we're committed to ensuring our team continues to create the kind of memorable moments that define a great stay. We hope you'll give us another chance to deliver the experience you deserve on a future visit. Warm regards, Guest Experience Team

Business reply on Google

Dear Richard, Thank you for taking the time to share your feedback with us. We truly appreciate you letting us know about your recent experience. We understand this wasn't what you were expecting during your visit, and your comments about our service are genuinely valued. Creating a welcoming and attentive atmosphere for every guest is something our team cares deeply about, and feedback like yours helps us stay focused on delivering the warm hospitality our visitors deserve. We remain committed to ensuring every guest feels well cared for from the moment they arrive. We hope to have the opportunity to regain your trust on your next visit. Warm regards, Guest Experience Team

Business reply on Google

Daniel, we're really sorry to hear about your recent experience at Hampton Inn & Suites Phoenix North/Happy Valley. We are looking into these concerns to ensure they are addressed. As a valued guest, your feedback is important to us, and we encourage you to reach out to https://help.hilton.com/s/contactsupport and (623) 516-9300 to discuss your experience further. Thank you for sharing your thoughts, and we hope to have the opportunity to better serve you in the future.

Business reply on Google

We're sorry to let you down as our valued guest. We always strive to deliver a superior experience at our hotel, and it sounds like we missed the mark during your stay with us. Rest assured, we will look into your concern regarding our amenities. Please reach out to us at https://help.hilton.com/s/contactsupport or call our team at (623) 516-9300 so we can connect with you. Thanks for taking the time to share your feedback, and we look forward to hearing from you.

Business reply on Google

Dear Dustin, Thank you for taking the time to share your experience with us. We truly appreciate your loyalty to the Hampton brand for both business and leisure travel, and we understand this visit didn't meet the standards you've come to expect from us. We're grateful you brought these concerns to our attention regarding your morning experience and the room service timing. Your feedback helps us identify areas where we can enhance our guest experience. We take these operational matters seriously and are committed to ensuring our service delivery aligns with our brand promise. As valued Hampton guests, we know how important consistency and reliability are to you, especially during business travel. We're dedicated to maintaining the high standards that have made Hampton your preferred choice in the past. We hope to have the opportunity to regain your trust on your next visit and demonstrate the exceptional Hampton experience you deserve. Warm regards, Guest Experience Team

Business reply on Google

Dear Guest, Thank you for taking the time to share your experience. We appreciate you bringing your concerns to our attention. We're sorry to hear about the interaction you witnessed during your stay. At Hampton Inn & Suites by Hilton-Happy Valley Phoenix, we strive to create a welcoming and professional environment for all our guests. Your feedback about the service experience helps us identify areas where we can better align with our commitment to exceptional hospitality. We take all guest concerns seriously and are committed to ensuring every visitor feels heard and respected. We hope you'll give us another opportunity to provide you with the positive experience we aim to deliver to all our guests. Warm regards, Guest Experience Team

Business reply on Google

Dear Bailey, Thank you for taking the time to share your experience. We appreciate you bringing this to our attention regarding your late-night arrival. We understand that arriving after a long journey with pets requires a welcoming and supportive environment. It's clear that your experience at 3am didn't reflect the level of comfort and care we strive to provide all our guests, especially those traveling with pets. As a dog-friendly hotel, we're committed to ensuring both our guests and their companions feel safe and welcome at all times. We take your feedback about feeling unsafe very seriously. Our team should always provide assistance and understanding, particularly during late-night hours. We're reviewing your comments to ensure all team members, including security staff, fully understand our commitment to guest comfort and safety. We hope to have the opportunity to regain your trust on your next visit and provide the welcoming experience you deserve. Warm regards, Guest Experience Team

Business reply on Google

Dear Guest, Thank you for taking the time to share your experience with us. We truly value your feedback as a loyal guest, and we appreciate you bringing these matters to our attention during your recent stay. We take great pride in offering comfortable and well-appointed accommodations, and we're sorry to hear that we fell short of delivering the exceptional experience you deserve during your recent stay. Your detailed observations regarding room amenities and bathroom presentation have been shared with our team as we continuously work to enhance our service standards. We remain committed to providing our guests with exceptional experiences and would love the opportunity to welcome you back for a more enjoyable stay that better reflects our typical standards. Warm regards, Guest Experience Team

Business reply on Google

Hello Bianca, At the outset, please accept our sincerest apologies for the poor experience during your recent stay. This is not the type of experience we want for our guests or the level of service we aim to provide, and we are very sorry for the challenges you encountered with cleanliness and housekeeping and the subsequent discomfort and inconvenience you faced. At our hotel, we take guest feedback very seriously and act upon it, which has allowed us to offer top-notch stays to many of our guests. Please rest assured that our housekeeping team has been alerted to your comments and will be addressing the cleanliness concerns you've highlighted immediately. Additionally, we will review our room cleaning protocols with our housekeeping manager to ensure that any lapses in service are promptly corrected and that all our rooms meet the highest standards of hygiene and comfort. Thank you for bringing these matters to our attention. We deeply regret that the service you received wasn't up to par in this instance. We are, however, committed to making this right for you, and we earnestly hope you'll give us a chance to make amends and restore your faith in our hotel and hospitality. We th

Business reply on Google

Hi Sandra, We are very sorry to hear that you had so many issues during your recent stay. This is not the type of experience that we want for our guests, and we sincerely apologize for any failure in delivering on our commitment to provide you with a clean, comfortable, and pleasant place to stay. Please rest assured that we have noted all your concerns and will work hard to address them. It is disappointing if a guest leaves with less than first-rate experience - this is very unlike us. We know we can do better, and it would be an honor to have another chance to change your perception and restore your faith in our hotel and hospitality. Warm regards, Guest Experience Team

Business reply on Google

Hi William, We are disappointed to hear that although you found our staff friendly and professional, you did not experience the usual level of satisfaction that other guests have with their stays with us. We are sorry that you did not have a timely check-in experience. This is not the usual feedback that we get, and we regret the inconvenience caused. We will endeavor to find out what specifically arose and see what we can do to ensure this does not happen again. We apologize for the odor issue you describe in the hallway. We have noted your feedback, and we will make the needed adjustments to our cleaning protocols in order to avoid this scenario in the future. Our maintenance team has also been alerted to your comments so that they can take immediate action to fix the bathroom tiles. Sorry to hear that some of the other guests were so disruptive. We do ask all guests to respect one another and keep the noise level to a minimum, but, unfortunately, not all of our guests abide by all rules. We wish that you had made us aware of this during your stay as we would have been happy to request the concerned guests to keep the noise down or move you to another room to ensure a pleasant st

Business reply on Google

Lori, I'm sorry to hear your experience was not as expected. We appreciate your feedback and will work with my team to further clarify housekeeping services with our guests. We offer daily towel/trash service and room cleaning every 3 days. I will work on finding out what room you were in to see how those details were missed on your room condition. We also offer as much in room coffee as you need throughout your stay. I'm sorry it wasn't available after breakfast. We are just following brand standards. Glad to hear you enjoyed breakfast. We appreciate your business and hope you will give us another try. Sincerely: Mike Severson General Manager

Business reply on Google

Ashley, I'm sorry to hear about your experience at the Hampton Inn & Suites. We appreciate your feedback as it only helps us get better. We try our best to get things running again when they break down but have run into troubles obtaining supplies needed. We apologize it affected your stay. We do appreciate your business. Sincerely: Mike Severson General Manager

Business reply on Google

Jen, Thank you for your recent review. I'm sorry to hear about your experience with out Hampton Inn & Suites. I too am disappointed that you felt dismissed and that you weren't taken care of in the appropriate manner. That is definitely not what you should expect when staying at the Hampton Inn & Suites, Phoenix North Happy Valley. We are sorry that this occurred. We do value you business and wish we could make it up to you. Thank you for bringing this to my attention so I can address it with the team. Sincerely: Mike Severson General Manager