Hampton Inn & Suites Porter Ranch Los Angeles
🏨 Hotels & Travel · Porter Ranch
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
Lack of room service, unclean bathroom, and delayed room availability.
Business reply on Google
Thank you for your feedback. We’re very sorry your stay fell short—especially the delayed room readiness, cleanliness concerns, and overall comfort. This is not the experience we aim to provide, and we’re addressing these issues with our team. We’d appreciate the chance to make it right—please reach out to us directly if you’re open to discussing further.
Slow staff, uncleaned room, and missing receipt for snack purchase.
Business reply on Google
Thank you for sharing your feedback, Joyce. We regret the delays in service, lack of room cleaning, and issues with snack receipts. Please reach out at https://help.hilton.com/s/contactsupport so we can investigate further.
The hotel staff lost a guest's delivered package.
Insufficient front desk staffing caused long wait times and poor service.
Business reply on Google
Thank you for your feedback. We are sorry to hear that. That is not the experience we want our guests to have. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed.
The hotel room was not cleaned properly before check-in.
Business reply on Google
Hello David, we're sorry to hear about your experience at our hotel. We are looking into the issue you mentioned regarding the room condition and the delay at check-in. Please reach out to https://help.hilton.com/s/contactsupport or call (747) 799-0455 to discuss your concerns further. Your feedback is important to us, and we want to ensure a better experience in the future.
laundry dryer has been broken for six months
Business reply on Google
Thank you for your feedback. We are sorry to hear that. That is not the experience we want our guests to have. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed.
Poor soundproofing and inadequate breakfast food availability and quality.
Business reply on Google
Thank you for your feedback. We are sorry to hear that. That is not the experience we want our guests to have. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed.
The hotel failed to repair a broken toilet during the stay.
Business reply on Google
Hello Katie, we would like the opportunity to look into this matter. Please reach out to us at https://help.hilton.com/s/contactsupport or call our team at (747) 799-0455 so we can connect with you. We look forward to hearing from you.
Hotel room toilet was broken and customer was double charged.
Business reply on Google
Thank you for your feedback. We are sorry to hear that. That is not the experience we want our guests to have. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed.
Personal valuables were stolen from the hotel room by staff
Business reply on Google
Thank you for your feedback. We are sorry to hear that. That is not the experience we want our guests to have. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed.
Late checkout and breakfast hours were insufficient for a diamond member.
Business reply on Google
Hi Jorgelynne, thank you for being a Diamond member and for sharing your feedback regarding our policies. We value every input as we aim to provide the best guest experience. We have shared your concerns internally and encourage you to reach out to us at https://help.hilton.com/s/contactsupport or (747) 799-0455 if you'd like to discuss further. We appreciate your positive notes about your visit and hope to have another chance to welcome you back in the future.
Unprofessional staff and inadequate parking availability for guests.
Business reply on Google
Hello Emj - We're sorry about the issues you had while you were with us. We understand your concerns regarding our service and the parking situation. Please reach out to us at https://help.hilton.com/s/contactsupport so we can look into this further. We value your loyalty as a frequent Hampton Inn guest, and we hope you give us another chance to welcome you back in the future.
Staff denied a request for a short late checkout extension.
Business reply on Google
Thank you for your feedback. We are sorry to hear that. That is not the experience we want our guests to have. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed.
shower dispensers were empty and breakfast food quality was poor
Business reply on Google
Thank you for your feedback. We are sorry to hear that. That is not the experience we want our guests to have. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed.
hotel failed to provide housekeeping services and ran out of tea
Staff member repeatedly charged card after cancellation request.
Business reply on Google
Thank you for your feedback. We are sorry to hear that. That is not the experience we want our guests to have. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed.
insufficient parking and poor housekeeping service during hotel stay
Business reply on Google
Thank you for your feedback. We are sorry to hear that. That is not the experience we want our guests to have. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed.
Uncomfortable mattress and poor quality breakfast options provided.
Business reply on Google
Thank you for your feedback. We are sorry to hear that. That is not the experience we want our guests to have. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed.
Staff harassed guest and room contained construction dust
Business reply on Google
Thank you for your feedback. We are sorry to hear that. That is not the experience we want our guests to have. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed.
Housekeeping failed to clean the room despite multiple requests.
Business reply on Google
Thank you for your feedback. We are sorry to hear that. That is not the experience we want our guests to have. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed.