Hampton Inn by Hilton Philadelphia International Airport
🏨 Hotels & Travel · Philadelphia
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The hotel pool is unavailable despite being advertised.
Business reply on Google
Hi M.C, we're sorry to hear about the concerns with the pool and the impression from the pictures. The issue is being looked into, and we encourage you to contact https://help.hilton.com/s/contactsupport or call (215) 966-1300 to discuss further. Your feedback is valuable to us, and we hope to address your concerns. Thank you for sharing your thoughts with Hampton.
Room lacked window coverings and staff failed to address the issue.
Business reply on Google
Hello Eric - We are sorry to hear about the inconveniences you had while you were with us. It is always important for us to offer a comfortable room experience and great service so you are getting the most out of your dollar. Please reach out to us at https://help.hilton.com/s/contactsupport or call our team at (215) 966-1300 so we can find out more about your room and stay. We look forward to hearing from you.
Hotel lacks amenities, has maintenance issues, and poor room cleanliness.
Long shuttle wait, missing member benefits, and inadequate breakfast supplies.
Business reply on Google
Hi S S, thank you for your loyalty as a Hilton Gold member. We take great pride in delivering rewarding experiences, and we regret that your stay did not reflect our usual high standards of service. For further assistance, please reach us at https://help.hilton.com/s/contactsupport. We value your business and hope to have the opportunity to provide you and your colleagues with a superior experience in the future.
Hotel room had broken thermostat and poor bathroom drainage causing flooding
Business reply on Google
Hi John - We are so sorry to hear about your key review experience while staying with us. Could you please contact us at https://help.hilton.com/s/contactsupport or call our team at (215) 966-1300 so we can get more information about your room and stay? We would love to learn more and correct any issues you may have had.
Vehicle vandalism occurred in the hotel parking lot due to poor security.
Hotel room was unsanitary and guest suffered a fall on property.
Hotel room was dirty with broken amenities and poor maintenance.
Business reply on Google
Hello Michael, we're sorry to hear about your experience at our Hampton Inn. We appreciate your loyalty as a Diamond member and your feedback is important to us. The issues you mentioned regarding the room and facilities are being looked into to ensure improvements are made. We're glad to hear that you had a positive impression with our staff during your stay. Please feel free to reach out to https://help.hilton.com/s/contactsupport or call our team at (215) 966-1300 to discuss your experience further. We hope to have the opportunity to provide you with a better experience in the future.
Hotel rooms require repairs, maintenance, and improved cleanliness standards.
Business reply on Google
We're truly sorry to hear about your recent experience at our hotel, James. We appreciate your feedback and are looking into the issues you mentioned. Please reach out to https://help.hilton.com/s/contactsupport or call (215) 966-1300 to provide more details about your stay and discuss your experience further. We value your input and hope to improve your future stays with us at Hampton Inn.
hotel charged twice for one stay and failed to provide refund
Business reply on Google
We understand that this is a frustrating experience, Joe. We apologize for the issues you had at Hampton Inn by Hilton Philadelphia International Airport, and we would like to investigate further so we can make this up to you. Could you please contact us at https://help.hilton.com/s/contactsupport or call our team at (215) 966-1300? Thank you so much for leaving us a review and we look forward to hearing from you.
hotel room is unclean with broken door and nonfunctional television service
Business reply on Google
Thank you for being a valued Hilton Diamond member and for sharing your feedback, Chrissy. We're sorry to hear about the cleanliness issues and the lack of service you experienced during your stay. Your concerns, including the condition of the room and the service from our front desk staff, are being looked into. Please reach out to https://help.hilton.com/s/contactsupport and (215) 966-1300 to provide more details about your booking and discuss your experience further. We appreciate your input and hope to provide you with a better experience in the future at Hampton Inn.
Unsanitary room conditions and unprofessional front desk staff service.
Business reply on Google
Dear guest, Our sincere apologies for the challenges you experienced during your recent stay at our hotel. We deeply regret any inconvenience caused and are committed to addressing the issues you’ve raised. Your feedback is valuable, and we will delegate to ensure that such issues are rectified to enhance the quality of our services. Thank you for bringing this to our attention, we hope for the opportunity to make it right for you in the future!
hotel room and lobby were dirty and caused health issues
Business reply on Google
Hello Robin - We're sorry to let you down, and we regret to learn that this experience does not reflect the quality of accommodations that we are known for. We always strive to offer comfort and great amenities for our guests. Please reach out to us at https://help.hilton.com/s/contactsupport or call our team at (215) 966-1300 so we can investigate this further. Thanks for taking the time to share your feedback, and we look forward to hearing from you.
The hotel room was dirty, damaged, and poorly maintained.
Business reply on Google
Hello Caroline - We're sorry to let you down, and we regret to learn that this experience does not reflect the quality of accommodations that we are known for. We always strive to offer comfort and great amenities for our guests. Please reach out to us at https://help.hilton.com/s/contactsupport or call our team at (215) 966-1300 so we can investigate this further. Thanks for taking the time to share your feedback, and we look forward to hearing from you.
Unsanitary room conditions and poor staff service at the hotel.
Business reply on Google
Dear guest, Our sincere apologies for the challenges you experienced during your recent stay at our hotel. We deeply regret any inconvenience caused and are committed to addressing the issues you’ve raised. Your feedback is valuable, and we will delegate to ensure that such issues are rectified to enhance the quality of our services. Thank you for bringing this to our attention, we hope for the opportunity to make it right for you in the future!
Poor maintenance, unclean rooms, and water service interruption at the hotel.
Business reply on Google
Dear guest, Our sincere apologies for the challenges you experienced during your recent stay at our hotel. We deeply regret any inconvenience caused and are committed to addressing the issues you’ve raised. Your feedback is valuable, and we will delegate to ensure that such issues are rectified to enhance the quality of our services. Thank you for bringing this to our attention, we hope for the opportunity to make it right for you in the future!
Hotel has stained linens, broken equipment, and poor facility maintenance.
Business reply on Google
Dear guest, Our sincere apologies for the challenges you experienced during your recent stay at our hotel. We deeply regret any inconvenience caused and are committed to addressing the issues you’ve raised. Your feedback is valuable, and we will delegate to ensure that such issues are rectified to enhance the quality of our services. Thank you for bringing this to our attention, we hope for the opportunity to make it right for you in the future!
Hotel lacks water, has poor maintenance, and unhelpful staff.
Business reply on Google
Dear guest, Our sincere apologies for the challenges you experienced during your recent stay at our hotel. We deeply regret any inconvenience caused and are committed to addressing the issues you’ve raised. Your feedback is valuable, and we will delegate to ensure that such issues are rectified to enhance the quality of our services. Thank you for bringing this to our attention, we hope for the opportunity to make it right for you in the future!
Hotel has mold, broken amenities, and poor shuttle service reliability.
Business reply on Google
Hi Mandy, Thank you for your loyalty as a Hilton Diamond member. We're truly sorry to hear about the issues you encountered during your stay. Your feedback is important, and we encourage you to contact https://help.hilton.com/s/contactsupport and (215) 966-1300 to provide more details about your experience. It's great to hear that our morning shuttle driver was friendly and accommodating. We appreciate your input and hope to better serve you in the future. Thank you for staying with us.
Hotel rooms were filthy and guests were double booked into rooms.
Business reply on Google
Dear guest, We extend our sincerest apologies for the condition of our hotel that fell short of your expectations. Your feedback is important to us, we are actively addressing the issues you’ve highlighted to enhance the overall guest experience. We hope to have a chance to welcome you back, providing the exceptional experience you deserve.