Hampton Inn Charlotte-University Place
🏨 Hotels & Travel · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Hotel property is poorly maintained with broken amenities and security issues.
Business reply on Google
Hello Phil, thank you for sharing your feedback. We're sorry to hear about the issues you encountered during your stay, including the condition of the room and facilities. We are currently looking into these matters to ensure they are addressed. Please reach out to https://help.hilton.com/s/contactsupport or call (704) 548-0905 so we can discuss your experience further. We appreciate your input and hope to have the opportunity to improve your experience in the future at Hampton Inn.
The hotel room lacks hot water and has faulty plumbing.
Business reply on Google
Hello Sean - We sincerely regret the maintenance issues you encountered with hot water and shower. Thank you for bringing this to our attention, as your feedback helps us identify areas that need improvement. Please contact us directly at https://help.hilton.com/s/contactsupport or call (704) 548-0905 so we can ensure your concerns are properly addressed by our team.
Hotel room in poor condition with subpar breakfast quality
The hotel room was dirty and the staff was rude.
Business reply on Google
Hello Tynesha, we're sorry to learn about your recent experience at our hotel. It's concerning to hear about the issues you faced with your room and service. Your feedback is being looked into. Please contact https://help.hilton.com/s/contactsupport or call (704) 548-0905 for further discussion. We appreciate your feedback and hope to have the chance to improve your experience in the future.
Front desk staff was rude and unprofessional during check-in.
Business reply on Google
Hello Naudia - Thank you for sharing your feedback. We are disappointed to hear about your check-in experience, as we strive to provide a welcoming environment. Your comments regarding our front desk service have been shared with our management team for review. You can reach out to us at https://help.hilton.com/s/contactsupport if you would like to discuss this further. We hope to welcome you back in the future for an even better stay.
Room climate control, plumbing, and breakfast service were inadequate.
Business reply on Google
Hi Robert, thank you for sharing your feedback, as we always strive to provide an exceptional experience for our guests. We are glad you chose us to begin your vacation and regret that your stay did not fully meet your expectations. Please contact us at https://help.hilton.com/s/contactsupport or call (704) 548-0905 so we can address your concerns directly. We hope to welcome you back for a seamless and comfortable stay in the future.
Staff member was unprofessional and rude to a guest.
Business reply on Google
Hello Rich, we're sorry to hear about your recent experience at our hotel. It's concerning to learn about the challenges you encountered with the room and during breakfast. We are looking into these matters to ensure they are addressed. Please reach out to https://help.hilton.com/s/contactsupport and (704) 548-0905 for further discussion. We appreciate your feedback and your kind words about our front desk staff. Thank you for sharing your experience, and we hope to welcome you back for a better stay in the future.
Hotel rooms and common areas were dirty and poorly maintained.
Hotel rooms had stained bedding and poor overall cleanliness standards.
Hotel failed to honor room reservation and refused promised refund
Business reply on Google
Hello Moayad, we're sorry to hear about the issues you faced during your stay at the Hampton Inn. Your experience with the room reservation and the cleanliness concerns is being looked into, and we understand how frustrating this must have been. Please reach out to https://help.hilton.com/s/contactsupport and (704) 548-0905 to discuss your experience further. We value your feedback and appreciate your patience. We hope to have the opportunity to provide you with a better experience in the future.
hotel failed to honor requested room proximity for family
Business reply on Google
Hello David, we're sorry to hear about the inconvenience you experienced during your stay. We understand how important it is to keep your family close, especially when traveling with young ones. Please know that this issue is being looked into. We encourage you to contact https://help.hilton.com/s/contactsupport and (704) 548-0905 to provide more information about your booking and further discuss this. We hope to have the opportunity to better serve you in the future.
Hotel manager was rude and unhelpful regarding a reservation issue.
Business reply on Google
Hello Cindy - We're sorry to hear about the issue you had trying to get assistance with your reservation. It is always important for us to offer exceptional service to our guests. Please reach out to us at https://help.hilton.com/s/contactsupport or call our team at (704) 548-0905 so we can investigate this further. Thanks for taking the time to share your feedback, and we look forward to hearing from you.
hotel room has mold, stains, and poor air quality
Inconsistent payment policies and unprofessional staff interrogation of guests.
Business reply on Google
Hello Stefan, we're sorry to hear about your recent experience at Hampton Inn Charlotte-University Place. We are looking into the issues you mentioned regarding the deposit policy and your interaction with the staff. As a valued guest, your feedback is important, and we want to ensure a better experience in the future. Please reach out to https://help.hilton.com/s/contactsupport or call (704) 548-0905 to discuss your experience further. We appreciate your feedback and hope to have the opportunity to welcome you back under better circumstances.
The hotel room was dirty and contained a louse on bedding.
The hotel room contained stained linens and a poor room upgrade.
Business reply on Google
Helo Tabatha, we're sorry to hear about your disappointing anniversary stay. We're addressing the issues with your room upgrade and cleanliness. Please reach out to https://help.hilton.com/s/contactsupport or call (704) 548-0905 to discuss further. We value your feedback and hope to improve your experience with Hampton Inn.
room was not cleaned properly and had mold present
Hotel room was dirty with limited hot water and strong odors.
The hotel double billed the customer for their stay.
Business reply on Google
Hi, we apologize for the issues you encountered during your stay. Your comfort and satisfaction are important to us, so we'll take your feedback into consideration for future improvements. We're glad to hear that Bianca was friendly and knowledgeable during your stay, and we want to make sure you can expect the same level of service from everyone at our hotel. Please reach out to us at https://help.hilton.com/s/contactsupport or (704) 548-0905 so we can address your concerns directly. We hope to have another chance to welcome you back in the near future.
The hotel room was infested with bed bugs.