Hampton Inn Indianapolis Downtown Across from Circle Centre
🏨 Hotels & Travel · Indianapolis
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The hotel overcharged for valet services and refused a refund.
Business reply on Google
Hello Jacob, we're sorry to hear about the issue with the valet charge. This matter is being looked into to understand what occurred. Please contact https://help.hilton.com/s/contactsupport and (317) 261-1200 for further assistance. Your feedback is important to us, and we aim to improve your experience. Thank you for bringing this to our attention.
hotel charges for no-shows and early check-outs despite room availability
Business reply on Google
Hello Michael, we appreciate your positive note about our location. Here at Hampton Inn Indianapolis Downtown Across from Circle Centre, we always strive to provide the best guest experience. We understand your concerns regarding the charges, and we will share your review with the management. Please reach out to us at https://help.hilton.com/s/contactsupport or call us at (317) 261-1200 so we can follow up with you. We look forward to hearing from you.
Excessive street noise prevented guests from sleeping.
Room temperature issues and failure to provide a partial refund
Hotel room air conditioning failed to cool the room properly.
Business reply on Google
Hello James - We are sorry to hear that your stay fell short of expectations, especially during your 40th wedding anniversary. We regret the discomfort caused by the air conditioning issue and appreciate you taking the time to share your experience. Please contact us directly at https://help.hilton.com/s/contactsupport or call (317) 261-1200 so we can ensure your concerns are properly addressed by our team.
Hotel failed to provide room keys for one hour after booking.
Business reply on Google
Hello Sabrina, we're sorry to hear about your experience at our hotel. It’s concerning to learn about the delay in receiving your room keys and the lack of response from management. Please know that this issue is being looked into. We encourage you to contact https://help.hilton.com/s/contactsupport and (317) 261-1200 to provide more details about your booking and discuss further. We appreciate your feedback and hope to have the opportunity to serve you better in the future.
Excessive fees, lack of accessible parking, and poor room maintenance.
Business reply on Google
Thank you for taking the time to share your feedback about your recent stay, David. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.
Overcharged for valet parking and received no response from staff.
Business reply on Google
Hi Dustin, thank you for leaving us feedback. We are glad you appreciated our convenient location. However, we're sorry to hear about the issue with parking charges. We are looking into this matter to ensure it is addressed appropriately. Please reach out to https://help.hilton.com/s/contactsupport or call (317) 261-1200 to provide more details about your booking and discuss your experience further. We hope to have the opportunity to provide you with a seamless stay.
The room rate was significantly increased by unexpected additional charges.
Business reply on Google
Hello, we're sorry to hear about the issues you had with our rooms. We strive to deliver exceptional service and a comfortable experience for our guests, and we're disappointed to learn that we missed the mark. We understand your concerns regarding the charges, and we will share your review with the management. Please reach out to us at https://help.hilton.com/s/contactsupport or call us at (317) 261-1200 so we can follow up with you. We look forward to hearing from you.
Presence of bed bugs and poor staff response to the issue.
Business reply on Google
Thank you for taking the time post about your experience, Jeff. We take every review seriously and believe this experience deserves additional attention. Please reach out to us directly to further discuss this offline. You can ask to speak to our General Manager Jeannie H. Thank you.
Hotel charged cancellation fees despite a request for compassionate waiver.
Business reply on Google
Thank you for taking the time post about your experience, Sonali. We take every review seriously and believe this experience deserves additional attention. Please reach out to us directly to further discuss this offline. You can ask to speak to our General Manager Jeannie H. Thank you.
Poorly marked valet parking leads to unexpected customer charges
Business reply on Google
Hello, thank you for sharing your feedback about the parking situation. We're looking into the issue you mentioned regarding the valet parking and the team's response. We encourage you to reach out to https://help.hilton.com/s/contactsupport or call (317) 261-1200 so we can follow up with you directly. We appreciate your input and hope you'll consider us in the future. Safe travels and all the best.
Third party booking site prevented modification of hotel reservation dates.
Business reply on Google
Thank you for taking the time to review us, Mr Maniqs. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.
Staff member was rude and manager exhibited biased behavior toward guest.
Business reply on Google
Hi Anthony,we're sorry to hear about the service you received during your recent stay. Please know that this issue is being looked into, as we take such matters seriously. We appreciate your loyalty as a frequent guest and your kind words about our staff. If you would like to discuss this further, please contact https://help.hilton.com/s/contactsupport and (317) 261-1200. We hope to have the opportunity to welcome you back to Hampton Inn in the future.
Receptionist was rude and failed to provide room keys upon arrival.
Business reply on Google
Hi Viridiana, we’re so sorry that your experience did not match our high standards of service and hospitality. Your feedback is important, and we encourage you to contact https://help.hilton.com/s/contactsupport or call (317) 261-1200 to discuss your experience further. Thank you for bringing this to our attention. We hope to provide you with a better experience in the future.
Poor valet service, hidden fees, and unsanitary bathroom conditions.
Business reply on Google
Thank you for taking the time post about your experience, Sandra. We take every review seriously and believe this experience deserves additional attention. Please reach out to us directly to further discuss this offline. You can ask to speak to our General Manager Jeannie H Thank you.
Poor communication, unclean hallways, and inefficient valet service.
Business reply on Google
Thank you for taking the time to share your feedback about your recent stay, Kaitlyn. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a welcoming, and comfortable experience for all guests, and we strive to provide our guests with the best value for their travel dollar and apologize if you feel we were not successful. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.
Hotel is dirty, smelly, noisy, and has unhelpful staff.
Business reply on Google
Hi Jen, we're sorry to hear about the issues you encountered with the cleanliness, our service, and amenities during your stay. We strive to provide a comfortable experience for all our guests, and it’s disappointing to learn we fell short. Please reach out to https://help.hilton.com/s/contactsupport and (317) 261-1200 to discuss further. We appreciate your input and hope to have the opportunity to better serve you in the future.
room was not cleaned and towels were not provided
Business reply on Google
Hi Brandon, thank you for sharing your feedback and for being a loyal Diamond member. We're truly sorry to hear about the issues you encountered during your stay. We strive to provide excellent service, and it's clear we fell short this time. Please contact https://help.hilton.com/s/contactsupport and (317) 261-1200 to provide more details about your booking and discuss your experience further. We appreciate your input and hope to have the opportunity to serve you better in the future.
Personal items and money stolen from vehicle by valet staff
Business reply on Google
Thank you for taking the time post about your experience, Jim. We take every review seriously and believe this experience deserves additional attention. Please reach out to us directly to further discuss this offline. You can ask to speak to our General Manager Jeannie H. Thank you.