Hampton Inn NY-JFK
🏨 Hotels & Travel · Jamaica
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Hotel room was overpriced, dirty, and staff were rude.
Unauthorized credit card charges and poor shuttle service coordination
Inaccurate room description, poor cleanliness, and unhelpful staff.
Business reply on Google
This is disappointing to hear, Amanda. We value our guests and strive to deliver exceptional service, amenities, and accommodations, so we're sorry we missed the mark. Please reach out to us at https://help.hilton.com/s/contactsupport or call our team at (718) 322-7500 if you would like to discuss these issues further. Thanks for letting us know about your stay.
bathroom contains heavy mold on shower head, ceiling, and walls
Long shuttle wait times and perceived discriminatory boarding practices.
Hotel failed to provide parking information and refused early checkout processing.
Business reply on Google
Hello Jim, we're sorry to hear about your experience with the parking reservation and the checkout process. It's concerning to learn about the challenges you faced, and I assure you that these issues are being looked into. Please reach out to https://help.hilton.com/s/contactsupport or call (718) 322-7500 to discuss your experience further. We value your feedback and are committed to improving our services. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future at Hampton Inn.
Hotel oversold rooms and failed to honor a confirmed reservation.
Business reply on Google
Hi Carlos, we're sorry to hear about the issues you faced during your stay. We always want our guests to have a seamless experience and that we are providing them with excellent customer service. It's concerning to learn about the overselling of rooms and the inconvenience it caused you and other guests. Please know that this situation is being looked into to prevent similar occurrences in the future. We encourage you to reach out to https://help.hilton.com/s/contactsupport and (718) 322-7500 so we can discuss this with you further. We appreciate your feedback and hope to welcome you back in the future.
Loud air conditioning and misleading airport shuttle service provided
hotel failed to provide promised refund for room discrepancy
Business reply on Google
Hi Elizabeth, we’re very sorry to hear about the issue with your reservation. We strive to deliver exceptional service and a comfortable experience for our guests, and we're disappointed to learn that we missed the mark. We understand your concerns regarding the refund request, and we will share your review with the management. Please reach out to us at https://help.hilton.com/s/contactsupport or call us at (718) 322-7500 so we can follow up with you. Thanks for taking the time to leave us a review, and we look forward to hearing from you.
unprofessional staff, unclean room, and unauthorized duplicate credit card charges
Business reply on Google
Hi - Thank you for taking the time to leave us feedback. We're sorry to hear about your disappointing experience at our location. We strive to provide comfortable accommodation and exceptional service, and it's concerning to learn about the issues you faced. Rest assured the concerns you've raised are being looked into. Please contact https://help.hilton.com/s/contactsupport and (718) 322-7500 so we can discuss this with you further. We appreciate your loyalty to the Hilton brand and hope to have the opportunity to welocmce you back in the future.
The hotel shuttle service is unreliable and drivers are rude.
Business reply on Google
Hi Cody, we apologize for the inconvenience you had with our shuttle service. Ensuring reliable transportation for our guests is paramount to us. Your comments have been noted, and we will address this issue with our team. Please reach out to us at https://help.hilton.com/s/contactsupport or (718) 322-7500 so we can follow up with you. We hope to welcome you back for a more seamless stay.
booking coordination issues, rude staff, and stale room odor
Business reply on Google
Hi Charles, we’re very sorry to hear about the issue with your reservation. We strive to deliver exceptional service and a comfortable experience for our guests, and we're disappointed to learn that we missed the mark. We would like the opportunity to look into this further. Please reach out to us at https://help.hilton.com/s/contactsupport or call us at (718) 322-7500. Thanks for taking the time to leave us a review, and we look forward to hearing from you.
unreliable shuttle service and dishonest staff communication
Business reply on Google
Hello Justin, we're sorry to hear about the issues you had with the shuttle service. We strive to deliver exceptional service for our guests, and we're disappointed to learn that we missed the mark. We will share your review with the management. Please reach out to us at https://help.hilton.com/s/contactsupport or call us at (718) 322-7500 so we can follow up with you. We look forward to hearing from you.
Room maintenance issues including faulty door and lack of basic supplies.
Business reply on Google
Hi Andre, thank you for sharing your feedback. We're sorry to hear about the issues you encountered during your stay. We aim to provide comfortable experience for all our guests. Rest assured we are looking into the concerns you raised to ensure they are addressed. Could you please reach out to https://help.hilton.com/s/contactsupport and (718) 322-7500 so we can discuss this with you further? We appreciate your input and hope to welcome you back in the future.
Shuttle driver blocked vehicle and was rude to the customer.
unhelpful staff and room key access issues caused guest frustration
Business reply on Google
Hello Althea, we're truly sorry to hear about your disappointing experience at Hampton Inn. Your feedback regarding the lack of assistance from staff, issues with the key fob, and the interaction with our breakfast team is concerning. Please know that these matters are being looked into to ensure improvements are made. We appreciate your loyalty to Hampton Inn and your patience as we work to enhance our service. For further discussion, we encourage you to contact https://help.hilton.com/s/contactsupport and (718) 322-7500. Thank you for bringing this to our attention, and we hope to provide a better experience in the future.
The hotel building is dilapidated with poorly furnished and noisy rooms.
Long wait times, pest infestation, and poor staff professionalism.
unhelpful front desk staff and lack of in-room dining information
Business reply on Google
Hello Dr. Abdulmumin - We're sorry to hear about the issues you had while you were with us. We understand your concerns regarding our service and the lack of information you encountered. Please reach out to us at https://help.hilton.com/s/contactsupport or call our team at (718) 322-7500 so we can look into this further. Thanks for taking the time to share your feedback, and we hope you give us another chance to welcome you back in the future.
The bed was noisy and the bathroom water heater was broken.