Happy Homes

Business reply on Google

Thank you for your feedback. We would like to clarify that the specific room type you booked is only available at the property where you stayed. We did not relocate you to a different property after your arrival. The accommodation provided matched the room category reserved in your booking. We understand that the accommodation may not have met your personal expectations, and we are sorry to hear that. We encourage future guests to carefully review the room description, photos, amenities, and house rules before booking to ensure the property is a good fit for their needs. We appreciate your stay and wish you safe travels.

Business reply on Google

Thank you for your feedback, Danielle. We’re sorry to hear your experience felt upsetting to you. At Happy Homes, we work hard to maintain a quiet, clean, respectful shared home environment for all guests, and our house guidelines are clearly communicated before and during each stay so guests can decide whether our space is the right fit for them. With clearly communicated community guidelines designed to maintain cleanliness, safety, and respect for all guests. In this case, repeated house rule violations and very severe cleanliness concerns affecting shared spaces were reported during your stay. Despite these challenges, we accommodated a significantly extended checkout beyond the scheduled 11:00 AM departure and also assisted with transportation to the emergency room out of genuine care. Because shared community standards were repeatedly not followed, we respectfully declined your request to extend/renew your stay. This decision was made solely to protect the comfort and well-being of all guests in the home. We wish you health and the very best moving forward. — Happy HomesWhere quiet comfort meets thoughtful care 🌿

Business reply on Google

Thank you for staying with us for 14 nights and then extend your stay. Thanks for sharing your feedback. We respectfully note that our home is a quiet shared-living environment, and our house guidelines—including quiet hours and kitchen hours—are communicated upfront before and during the stay so guests can decide whether the setting is a good fit for their needs. Had these arrangements felt unsuitable at the beginning of the stay, we would have been happy to discuss options at that time. Our goal is always to create a peaceful and respectful environment for all guests sharing the home. We genuinely wish you well in your future. — Happy Homes 🌿 Where quiet comfort meets thoughtful care

Business reply on Google

We would like to clarify the facts so future guests are not misled. Our cancellation policy is clearly displayed at the time of booking. Guests are always free to cancel; however, refunds depend on the policy selected when reserving. In this case, the reservation was non-refundable. Despite this, we made a goodwill exception and issued a full refund. The refund was processed based on a voluntary positive review posted at the time. We did not require or “force” a review — the refund was simply a discretionary courtesy beyond policy. After the refund was completed, the review was later changed to 1 star with claims that omit this context. We operate transparently and consistently according to published policies. We treat all guests professionally and fairly. Exceptions are offered in good faith — but we also believe fairness should go both ways. And his gusst's behavior will not be tolerated. Future guests are welcome to review our policies before booking, and we stand confidently behind the many genuine reviews that reflect our service.

Business reply on Google

Thanks for taking time to share your experience. As manager, I understood how you tried to justify your misconduct by blaming others. It was shocked by your bluntly took our golden blanket/thick comfort (cost $350 to replace) which you admitted it but refused to return, but also you dishonored the house rules by bringing visitors staying in your room for many nights without permission. The worst part that you found all excuses try not to make payment for your stay until we had to ask you check out, though you still owe $50 from us.... We will not host you anymore.Wish you conduct yourself well.

Business reply on Google

We thank you for taking time to leave your opinion. And wish you could be relaxed and enjoy your life always. “I’m interested in the fact that the less secure a man is, the more likely he is to have extreme prejudice.” — Clint Eastwood