Happy Hound Dog Resorts
🎬 Entertainment · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff member made unprofessional comments regarding the customer's dog training equipment.
Business reply on Google
We are sorry about our employee who wanted only the best for your dog. Our staff love dogs and some share their feelings about electric collars when they should be silent. We have spoken with the employee and asked her to do better at holding onto her feelings of these types of collars. We are sorry that it happened, we hope to do better
Staff failed to provide promised interaction and stimulation for the dogs.
Business reply on Google
We strive to be the very best we can be to take care of customer dogs. We know the emotional bonds that exist between a dog and family. We are dog owners ourselves. When we come to work, we make the emotional and intellectual commitment to provide the best care to each dog. Our staff loves being around all dogs: it’s like a big family. Sometimes we have new people learning how to manage the resort who, in their haste, forget duties like sending pictures. Our staff is trained to be most concerned about providing a SAFE, secure play experience for dogs. SAFETY is OUR number one objective. We want all dogs to relax and enjoy their stay and go home safe at the end of the day. Yes….we do not focus on the dogs laying on the floor. They are happy, content, relaxing and generally tired. Unfortunately, the well-behaved dogs don’t get the staff’s attention like the highly anxious dogs. We want all dogs to enjoy their time with us and go home a happy hound. The team lead on shift with your dogs wanted to wait until a more experienced lead came in at noon to try the unfixed Doberman Pincher (your daughter's dog) in group and also to give the dog time to acclimated to new surroundings. You and
staff failed to engage dog or provide requested enrichment
Business reply on Google
Marie, this is really a shock, you and I personally spoke as you were picking up Douglass. You stated you needed to get him fixed, because he is a one-year old high energy unfixed male. He came to us yesterday on his first day, the free day, we tried him on the floor. Some dogs behave differently and its really unfair to judge HHDR based on 1 experience. One day and we get 1 star, because YOUR dog had too much energy for other dogs. We do not use toys on the floor as play with toys turn into a fight. As for him being bored, I never saw it, but you would need to speak with Douglass and ask him if he was bored. He is a great dog, good luck to him.
Staff failed to supervise dog resulting in a fight and neglect
Business reply on Google
First of all, we had a male staff member carry the owner's dog Butterscotch up to the front. The dog never showed any aggression and we tried the dog on the floor because often there were no signs of an issue. The owner is paying for Dog Daycare, so we try every dog in daycare. If a dog doesn't like it, we place the dog in a 4 x 6 kennel, WE DO NOT USE CRATES AT EITHER FACILITY. So we do know how to take care of dogs and have been doing so for almost 10 years now. There was NO dog fight and no problems with Butterscotch upon leaving. Staff do not stay with a dog the entire time we have them, that is NOT WHAT WE DO and we never give that 1 on 1 attention, no one does in the industry. The owner called us at 3 pm asking us to bath Butterscotch and we let her know we were busy getting dogs ready to go home and taking care of boarding dogs. We did not have time today. She expected us to drop everything, were not the right place for Samantha. We think the world of Butterscotch and hope he has a good life.
Staff refused to allow puppy time to acclimate to environment.
Business reply on Google
Tony, we are sorry you feel that way. Your unfixed male Cane Corso dog was growling at the staff and made them uncomfortable, I tried to put a lead around him and your dog snarled at me. He was not happy here, his first visit with us. We called you back because we don't want your dog to be stressed and then possibly injure staff or other customer dogs. We always err on the side of safety, we did what we believed was right for the safety of our operation and for your dog. If you think we were wrong with your 9 month old, we are sorry you feel that way, but he was not happy to be with us and we did not want to make it worse.
Staff neglected to let the dog out of the kennel
Business reply on Google
Ageleah - Thanks for the review, if you would like to call us and discuss we would welcome this, our number is 904-800-8800.
Inadequate staffing and safety protocols led to dog fights and neglect.
Business reply on Google
Victoria -Thanks for the review, if you would like to call us and discuss we would welcome this, our number is 904-800-8800.
Dog exhibits behavioral changes and distress while at daycare facility.
Business reply on Google
Hey Diamond -Thanks for the review, if you would like to call us and discuss we would welcome this, our number is 904-800-8800.
dog was not socialized or taken out for bathroom breaks
Business reply on Google
Hey Russell - Thanks for the review, if you would like to call us and discuss we would welcome this, our number is 904-800-8800.
Staff ignored the dog and failed to provide promised care.
Business reply on Google
Thanks for the review, if you would like to call us and discuss we would welcome this, our number is 904-800-8800.
Staff failed to manage dog safety and neglected basic animal care.
Business reply on Google
Stephanye - Thanks for the review, if you would like to call us and discuss we would welcome this, our number is 904-800-8800.
Front desk staff member was disrespectful and rude to the customer.
Business reply on Google
Thanks for the review, if you would like to call us and discuss we would welcome this, our number is 904-800-8800.
Staff failed to report the dog stopped eating during boarding stay.
Business reply on Google
Edward - Thanks for the review, if you would like to call us and discuss we would welcome this, our number is 904-800-8800.
Staff failed to communicate dog health issues and provided inconsistent information.
Business reply on Google
We have over 400 positive reviews from owners who bring their dogs to us on a regular basis. Dogs get stressed, some owners can handle it, some cannot. We've been in business now for 9+ years with many happy customers and many repeat customers. We accept responsibility daily....... unfortunately some owners are never happy with any service provided......we move on.
Staff failed to follow instructions and overcharged for a partial day.
Business reply on Google
Thanks for the review, if you would like to call us and discuss we would welcome this, our number is 904-800-8800.
Dog was injured by another animal while under staff supervision
Business reply on Google
We have over 230+ positive reviews from owners who bring their dogs to us on a regular basis. You can read them here, http://www.happyhounddogresorts.com/about/testimonials/..........Dogs get stressed, some owners can handle it, some cannot. We've been in business now for 3+ years with many happy customers and many repeat customers. We accept responsibility daily....... unfortunately some owners are never happy with any service provided......we move on.
Puppy sustained paw injuries and required veterinary care after daycare visit.
Business reply on Google
Holly - Thanks for the review, if you would like to call us and discuss we would welcome this, our number is 904-800-8800.
poor sanitation and unsafe dog management practices at the facility
Business reply on Google
Thanks for the review, if you would like to call us and discuss we would welcome this, our number is 904-800-8800.