Harkins Norterra BackLot
🎬 Entertainment · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The cost of bowling and shoe rentals is excessively high.
Server was slow and delayed the check process
Business reply on Google
Hi Fernando, We're sorry to hear this happened. If you can send a message to our team at [email protected] with these details and your contact information, our team will reach out to you directly to help further. Thank you.
Long wait times and lack of server attention during the meal.
Business reply on Google
Hi Teri, We're sorry to hear this happened. If you can send a message to our team at [email protected] with these details and your contact information, our team will reach out to you directly to help further. Thank you.
Server failed to assist customers after being seated
Business reply on Google
Hi, We're sorry to hear this happened. If you can send a message to our team at [email protected] with these details and your contact information, our team will reach out to you directly to help further. Thank you.
Servers ignored customers despite the restaurant not being busy.
Business reply on Google
Hi Ron and Misty, We're sorry to hear this happened. If you can send a message to our team at [email protected] with these details and your contact information, our team will reach out to you directly to help further. Thank you.
The food served was flavorless and portions were small for price.
Business reply on Google
Hi Natashja, We're sorry to hear you were unhappy with your experience at Norterra BackLot. If you can send a message to our team at [email protected] with the details of your visit and your contact information, our team will reach out to you directly to help further. Thank you.
The event planning process was confusing and lacked adequate support.
Business reply on Google
Hi, We're sorry to hear this happened. If you can send a message to our team at [email protected] with these details and your contact information, our team will reach out to you directly to help further. Thank you.
Waitress provided infrequent service and slow drink delivery.
Business reply on Google
Hi George, We're sorry to hear this happened. If you can send a message to our team at [email protected] with these details and your contact information, our team will reach out to you directly to help further. Thank you.
Significant price increases for concessions and arcade games.
misleading unlimited game offer and poor server communication
Business reply on Google
Hi, We're sorry to hear this happened. If you can send a message to our team at [email protected] with these details and your contact information, our team will reach out to you directly to help further. Thank you.
The server was dismissive and unpleasant to the customer.
Business reply on Google
Hi Monica, We're sorry to hear this happened. If you can send a message to our team at [email protected] with these details and your contact information, our team will reach out to you directly to help further. Thank you.
Server ignored customers and delayed providing the check
Business reply on Google
Hi Laurita, We're sorry to hear you were unhappy with your experience at Norterra BackLot. If you can send a message to our team at [email protected] with the details of your visit and your contact information, our team will reach out to you directly to help further. Thank you.
Inaccurate operating hours and poor quality, overpriced food.
Business reply on Google
Hi Mike, We're sorry to hear this happened. If you can send a message to our team at [email protected] with these details and your contact information, our team will reach out to you directly to help further. Thank you.
Game point system failed to award correct ticket amounts
Business reply on Google
Hi Karen, We're sorry to hear you were unhappy with your experience at Norterra BackLot. If you can send a message to our team at [email protected] with the details of your visit and your contact information, our team will reach out to you directly to help further. Thank you.
Staff refused to change television channels to show requested sports games.
Business reply on Google
Hi Sadie, We're sorry to hear you were unhappy with your experience at Norterra BackLot. If you can send a message to our team at [email protected] with the details of your visit and your contact information, our team will reach out to you directly to help further. Thank you.
Staff ignored severe food allergy and served incorrect food items.
Business reply on Google
Hi Nina, We're sorry to hear you were unhappy with your experience at Norterra BackLot. If you can send a message to our team at [email protected] with the details of your visit and your contact information, our team will reach out to you directly to help further. Thank you.
business failed to process a refund for unused bowling lanes
Business reply on Google
Hi Kimbree, We're sorry to hear this happened. If you can send a message to our team at [email protected] with these details and your contact information, our team will reach out to you directly to help further. Thank you.
High prices and broken arcade games in a cramped space.
Business reply on Google
Hi Matt, We're sorry to hear you were unhappy with your experience at Norterra BackLot. If you can send a message to our team at [email protected] with the details of your visit and your contact information, our team will reach out to you directly to help further. Thank you.
staff failed to provide service to the table for forty minutes
Business reply on Google
Hi Angelina, We're sorry to hear this happened. If you can send a message to our team at [email protected] with these details and your contact information, our team will reach out to you directly to help further. Thank you.
Bowling equipment malfunctioned and management refused to provide a refund.
Business reply on Google
Hi Jeff, We're sorry to hear you were unhappy with your experience at Norterra BackLot. If you can send a message to our team at [email protected] with the details of your visit and your contact information, our team will reach out to you directly to help further. Thank you.