Harkins Theatres Norterra
🎬 Entertainment · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Theater cancelled movie tickets without effective customer notification or easy refund…
Business reply on Google
Hi Nita, We're sorry to hear this happened. If you can send a message to our team at [email protected] with these details and your contact information, our team will reach out to you directly to help further. Thank you.
theatre seating obstruction and discriminatory ticket pricing policies
Business reply on Google
We're sorry to hear you were unhappy with your experience at our theatre. If you can send a message to our team at [email protected] with the details of your visit and your contact information, our team will reach out to you directly to help further. Thank you.
Poor screen brightness, blurry image, and inadequate sound quality.
Business reply on Google
Hi Nadine, We're sorry to hear you were unhappy with your experience at our theatre. If you can send a message to our team at [email protected] with the details of your visit and your contact information, our team will reach out to you directly to help further. Thank you.
Staff refused access to retrieve lost personal property from theater.
Business reply on Google
Hi, We're sorry to hear this happened. If you can send a message to our team at [email protected] with these details and your contact information, our team will reach out to you directly to help further. Thank you.
theatre policy requires parental attendance for R-rated movies
Business reply on Google
Hi Darin, We're sorry to hear you were unhappy with your experience at our theatre. If you can send a message to our team at [email protected] with the details of your visit and your contact information, our team will reach out to you directly to help further. Thank you.
Staff failed to address disruptive behavior from other moviegoers.
Business reply on Google
Hi Isael, We're sorry to hear this happened. If you can send a message to our team at [email protected] with these details and your contact information, our team will reach out to you directly to help further. Thank you.
Disruptive guests and poor theater cleanliness at the Norterra location.
Business reply on Google
Hello Kenneth, We're sorry to hear this happened. If you can send a message to our team at [email protected] with these details and your contact information, our team will reach out to you directly to help further. Thank you.
theater refused to provide free refills on food items
theatre restricts popcorn refills to rewards members only
refusal to provide a soda refill for a large drink
Staff failed to honor advertised free popcorn refill policy.
Business reply on Google
We're sorry to hear this happened. If you can send a message to our team at [email protected] with these details and your contact information, our team will reach out to you directly to help further. Thank you.
Slow service and outdated non-reclining theater seats.
Business reply on Google
Hi, We're sorry to hear this happened. If you can send a message to our team at [email protected] with these details and your contact information, our team will reach out to you directly to help further. Thank you.
theatre staff failed to address disruptive guests or provide a refund
Business reply on Google
Hi Lisa, We're sorry to hear this happened. If you can send a message to our team at [email protected] with these details and your contact information, our team will reach out to you directly to help further. Thank you.
Customer overcharged for combo meal and experienced a movie screen outage.
Business reply on Google
Hi Kristina, We're sorry to hear this happened. If you can send a message to our team at [email protected] with these details and your contact information, our team will reach out to you directly to help further. Thank you.
No popcorn refills provided despite full pricing
The theater facilities are outdated and lack modern amenities.
patrons saved seats to prevent others from sitting
Business reply on Google
Hi Cathryn, Sorry to hear that you had a bad experience at the theatre. Could you please send us an email with your contact information and any additional details, so our team can look into this for you? [email protected]. Thank you.
concession stand food and drink prices are excessively high
Business reply on Google
Hi Rus, Sorry to hear that you had a bad experience at the theatre. Could you please send your contact information and any additional details, so our team can look into this for you? [email protected]. Thank you,
staff refused to honor pre-approved free movie passes
Business reply on Google
Hi Jocelyn, Sorry to hear that this happened.. Can you please send us an email with the details of your visit and your contact information, so our Guest Services team can look into this for you? [email protected]. Thank you,