Harkins Theatres Scottsdale 101
🎬 Entertainment · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
broken theater seat and unhelpful staff response
Business reply on Google
Hi Tedi, We're sorry to hear this happened. If you can send a message to our team at [email protected] with these details and your contact information, our team will reach out to you directly to help further. Thank you.
The theatre staff were unhelpful and indifferent to customer needs.
Business reply on Google
Hi, We're sorry to hear you were unhappy with your experience at our theatre. If you can send a message to our team at [email protected] with the details of your visit and your contact information, our team will reach out to you directly to help further. Thank you.
Theater allows patrons to bring backpacks inside despite security concerns.
Business reply on Google
Hi Olivia, We're sorry to hear you were unhappy with your experience at our theatre. If you can send a message to our team at [email protected] with the details of your visit and your contact information, our team will reach out to you directly to help further. Thank you.
poor theater layout and inadequate sound quality in the IMAX auditorium
The cost of movie tickets is considered too expensive.
theatre doors remained locked before the scheduled movie start time
Business reply on Google
Hi Kerry, We're sorry to hear this happened. If you can send a message to our team at [email protected] with these details and your contact information, our team will reach out to you directly to help further. Thank you.
Significant price increases for tickets, concessions, and previously free amenities.
Management failed to address a physical assault on a minor patron.
Manager refused to accommodate stroller in empty handicap seating area
Business reply on Google
Hi Aaron, We're sorry to hear this happened. If you can send a message to our team at [email protected] with these details and your contact information, our team will reach out to you directly to help further. Thank you.
The mobile app fails to process ticket purchases for members.
Business reply on Google
Hi Craig, We're sorry to hear this happened. If you can send a message to our team at [email protected] with these details and your contact information, our team will reach out to you directly to help further. Thank you.
Customer dissatisfied with theater response to feedback regarding movie content
staff provided poor service and conflicting instructions regarding popcorn purchase
Business reply on Google
Hi Mike, We're sorry to hear this happened. If you can send a message to our team at [email protected] with these details and your contact information, our team will reach out to you directly to help further. Thank you.
Increased ticket prices and removal of popcorn condiments and refills.
refill policy changes and poor customer service interactions
Business reply on Google
Hi Sharon, We're sorry to hear this happened. If you can send a message to our team at [email protected] with these details and your contact information, our team will reach out to you directly to help further. Thank you.
The popcorn served was excessively salted.
Business reply on Google
Hi Robert, We're sorry to hear this happened. If you can send a message to our team at [email protected] with these details and your contact information, our team will reach out to you directly to help further. Thank you.
Theater refused to honor expired popcorn rewards for a loyal customer.
Business reply on Google
Hi Ty, We're sorry to hear this happened. If you can send a message to our team at [email protected] with these details and your contact information, our team will reach out to you directly to help further. Thank you.
theatre refuses free refills and staff is rude
Business reply on Google
Hi Ben, We're sorry to hear you had this experience at our theatre. If you can send a message to our team at [email protected] with these details and your contact information, our team will reach out to you directly to help further. Thank you.
Reserved seating policy prevents customers from choosing preferred seats upon arrival.
customer was double charged for a refillable soda cup
Staff are impolite and the theater screen is too small.