Harry's Grille & Tavern
🍽️ Restaurants · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff exhibited discriminatory behavior and made inappropriate personal inquiries.
Business reply on Google
Hello Olivia, We would like to apologize for your recent experience and sorry to hear you were less than satisfied. We pride ourselves on our service and the high-quality standards we maintain and would like to make things right. Please feel free to leave us your contact information or reach out to me at [email protected] to discuss what occurred and how we might make it up to you.
Multiple order errors and poor responsiveness from staff
Business reply on Google
Ned, We appreciate the time you took to share your feedback on Harry’s Grille and Tavern. After reviewing our records from Thursday, we were unable to identify a ticket that matches the details provided. We would value the opportunity to speak with you directly — both to personally apologize as a neighbor and trusted guest, and to ensure we can address the matter with the specific team members involved to help prevent similar issues in the future. Please reach out to me at [email protected].
Restaurant suffered from severe menu shortages and extremely slow service.
Business reply on Google
Hello Angela, We would like to apologize for your recent experience and sorry to hear you were less than satisfied. We pride ourselves on our service and the high-quality standards we maintain and would like to make things right. Please feel free to leave us your contact information or reach out to me at [email protected] to discuss what occurred and how we might make it up to you.
Staff members were rude and unfriendly to the customer.
Business reply on Google
Hello Grayson, We would like to apologize for your recent experience and sorry to hear you were less than satisfied. We pride ourselves on our service and the high-quality standards we maintain. It may be unexpected, but with our business crowd, the busiest days of the week are Monday, Tuesday, and Wednesday so we definitely recommend making a reservation in advance especially for groups of 4 or more.
Foreign object found in food and billing error occurred.
Business reply on Google
Hello Brittany, Thank you for reaching out. We are sorry to see you were not satisfied. If you are open to discuss your experience further, please call us at 704-499-9494 or leave us your contact information so we can reach out directly. We would greatly appreciate the opportunity to make things right and work toward earning back your business.
Staff provided discriminatory service and ignored customers based on race.
Customer experienced severe food poisoning after dining at the restaurant.
Poor service, presence of gnats, and rude staff behavior.
Steaks were improperly cooked and management failed to resolve the issue.
Business reply on Google
Hello Jennifer, We would like to apologize for your recent experience and sorry to hear you were less than satisfied. We pride ourselves on our service and the high-quality standards we maintain and would like to make things right. Please feel free to leave us your contact information or reach out to me at ABeardsley@harrysgrilleandtavern to discuss what occurred and how we might make it up to you.
Waitress was rude and refused to seat the family.
Business reply on Google
Hello Tara, We would like to apologize for your recent experience. We pride ourselves on our service and the high-quality standards we maintain and sorry to hear you were less than satisfied.
The restaurant charged for unordered items and failed to provide a refund.
Business reply on Google
Hello Karoline, We would like to apologize for your recent experience and sorry to hear you were less than satisfied. We pride ourselves on our service and the high-quality standards we maintain and would like to make things right. Please feel free to leave us your contact information or reach out to us at (704) 499-9494 to discuss what occurred and how we might make it up to you.
Poor seating comfort, rude service, and incorrectly prepared food orders.
Business reply on Google
Hello Mr. Hunt, We would like to apologize for your recent experience and sorry to hear you were less than satisfied. We pride ourselves on our service and the high-quality standards we maintain and would like to make things right. Please feel free to leave us your contact information or reach out to our general manager, Kelly Roper, at [email protected] to discuss what occurred and how we might make it up to you.
The food was poorly prepared and orders were consistently incorrect.
Business reply on Google
Thank you for your feedback. It certainly looks like we missed the mark here with your experience. We try to deliver excellent food and service to each guest. I sincerely apologize that you did not get that experience. We would love a chance to earn your trust and business again.
The restaurant served frozen asparagus instead of fresh vegetables.
Business reply on Google
Hello Gloria, We would like to apologize for your recent experience and sorry to hear you were less than satisfied. We pride ourselves on our service and the high-quality standards we maintain and would like to make things right. Please feel free to leave us your contact information or reach out to us at [call/email] to discuss what occurred and how we might make it up to you.
Incorrect food orders, overcooked steak, delayed meal, and rude wait staff.
Business reply on Google
Hello Portia, We would like to apologize for your recent experience and sorry to hear you were less than satisfied. We pride ourselves on our service and the high-quality standards we maintain and would like to make things right. Please feel free to leave us your contact information or reach out to us at [call/email] to discuss what occurred and how we might make it up to you.
Incorrect, overcooked food served with poor service and long wait times.
Business reply on Google
Hello Stormie, We would like to apologize for your recent experience and sorry to hear you were less than satisfied. We pride ourselves on our service and the high-quality standards we maintain and would like to make things right. Please feel free to leave us your contact information or reach out to us at [call/email] to discuss what occurred and how we might make it up to you.
Staff ignored customer and provided poor service during order pickup.
Business reply on Google
Very kind of you Herbie, Thank you!
Poor food quality and slow, inattentive service during a chaotic lunch.
Business reply on Google
Hello Elizabeth, We would like to apologize for your recent experience and are sorry to hear you were less than satisfied with the food and service. We pride ourselves on high-quality standards and delivering an exceptional customer service experience and it's unacceptable if we missed the mark this time. Please feel free to leave us your contact information or reach out to me at [email protected] so that we may discuss how we can make it up to you.
Customer experienced severe food poisoning after eating blueberry french toast.
Business reply on Google
Tyler, I am so sorry for you experience at Harry's. Please feel free to email me directly so we can further discuss this situation. [email protected]
Poor food quality, foreign objects in meal, and long wait times.
Business reply on Google
I am very sorry to hear about your experience at Harry's and am honestly somewhat shocked. We take extreme pride in both our service and our food and we seemed to have greatly missed the mark on both of those. If you don't mind emailing me at [email protected] I would like to gather additional information such as when you dined her and who your server was so I can get to the bottom of this. Thank you.