💅 Beauty & Spa · Seattle
total experiences
replied on google
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Excessive wait times and frequent interruptions during the nail service.
Business reply on Google
Olivia. We apologize for the wait and inconvenience, and we’re glad you were happy with your nails. We’ll work hard to improve your experience next time. Thank you
The manicure quality did not match the requested reference photos.
Customer was overcharged for SNS dipping powder removal services.
customer contracted toenail fungus due to unsanitary salon equipment
Business reply on Google
We’re so sorry to hear about your experience and completely understand your concerns.while we can’t determine the cause, we take this very seriously and want to make sure your health is prioritized.Toenail fungus generally develops very slowly, often over months, so it’s unlikely to appear this quickly from a recent pedicure. We also take strict hygiene measures — no jet tubs or sinks, only sanitized tools and disposable liners — to keep our services as safe as possible. We would be glad to discuss this further if you’d like to reach out to us directly. Thank you
poor quality pedicure and high price for unsatisfactory results
The nail polish application was streaky and lacked sufficient coats.
Business reply on Google
I’m sorry that you weren’t satisfied with your manicure. Feel free to drop by anytime—I’ll be happy to repaint it for you Thank you
Poor quality manicure and pedicure services with unprofessional staff behavior.
Poor quality gel manicure and incomplete pedicure service.
Business reply on Google
Katie I'm really sorry. Whenever you come back, I'll repaint it for you. Thank you
Nail polish failed to dry properly after professional application.
Business reply on Google
Hi this is Anna, I’m so sorry for what happened. Feel free to stop by our shop anytime, we will fix it for you. Thank you
Nails fell off prematurely and the owner refused a refund.
The manicure was short and disappointing.
Business reply on Google
Thank you for your review
Gel manicure polish discolored and lifted within two days.
Business reply on Google
Hello Sofia, Im so sorry to hear that. Come in anytime and we will fix it for you for free. We are always trying to improve our service, thank you for letting us know. -Anna
Pedicure service was rushed with incomplete foot and cuticle care.