Hawthorn Extended Stay by Wyndham Columbus North
🏨 Hotels & Travel · Columbus
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Hotel rooms are in poor condition and do not match photos.
Business reply on Google
Thank you for your feedback. We appreciate you taking the time to share your experience, and your comments will be taken into consideration as we continue working to improve the experience for all of our guests.
hotel refused refund for cancellation and staff was rude
Room features broken furniture, damaged fixtures, and moldy bathroom lighting.
The hotel room had a foul odor and the pool contained algae.
Business reply on Google
Thank you for sharing your feedback. We strive to provide a welcoming environment for all of our guests and appreciate hearing about their experiences. Our team works hard to maintain our rooms and amenities, including the pool, and we continuously review guest comments to help improve our property. We value your feedback and thank you for staying with us.
The hotel room was unsanitary with odors, hair, mold, and stickiness.
Business reply on Google
Thank you for taking the time to share your feedback. We are disappointed to hear that your stay did not meet your expectations. Our team is committed to providing a comfortable experience for all guests, and we regularly inspect and maintain our property. We appreciate your comments and will review them with our team as part of our ongoing efforts to improve. Thank you for staying with us.
Hotel room was dirty, in disrepair, and misrepresented bed size.
Business reply on Google
Thank you for sharing your feedback. We are sorry to hear that your stay did not meet your expectations. Our team works hard to provide a comfortable experience for all guests, and we regularly maintain and inspect our rooms. We appreciate your comments and will review them with our staff. Thank you for staying with us.
The hotel rooms are not clean or comfortable.
Business reply on Google
Thank you for your feedback, as we aim to provide a comfortable stay and a well-maintained environment for all guests. We will continue focusing on our accommodations and overall experience to ensure they meet expectations.
The hotel room was dirty, smelled bad, and contained bugs.
Room smelled of smoke and staff charged an unexplained fee.
Business reply on Google
Thank you for your feedback. Our team works hard to maintain a clean, comfortable environment and to clearly communicate all charges, and we will review your comments internally to ensure consistency in both room standards and front desk service.
Room was unsanitary and staff were unprofessional regarding refund request.
Business reply on Google
Our team maintains high cleanliness and service standards, and we encourage guests to contact the front desk immediately during their stay so we can promptly address any concerns.
The hotel was dirty, in a bad area, and pool closed.
hotel room had severe mold, roaches, and unsanitary conditions
Business reply on Google
Thank you for the review, we are improving on the comments you mentioned.
The hotel was dirty, smelled of marijuana, and required renovation.
Business reply on Google
We’re sorry to hear you were disappointed with your stay. Please know we take guest feedback seriously and will review your comments with our team to ensure future improvements.
The non-smoking room smelled strongly of cigarette smoke.
dirty room with poor maintenance and lack of basic amenities
Hotel room was dirty, poorly equipped, and lacked basic amenities.
Business reply on Google
Thank you for your feedback. We understand that every guest has unique expectations, and your comments have been noted as we continue to evaluate ways to enhance the overall guest experience. We appreciate you staying with us.
Room had severe mold, poor maintenance, and flooding from water heater.
Business reply on Google
Thank you for your feedback. We take guest concerns seriously and appreciate you bringing this to our attention.
Room was dirty with safety hazards and missing advertised amenities.
Business reply on Google
Thank you for the review. Guest feedback is important to us as we continue working to improve the property.
Hotel room was filthy and breakfast service was unavailable.
Business reply on Google
Thank you for sharing your experience. We are committed to maintaining high standards and will review your comments carefully to ensure appropriate follow-up with our team.
Room cleanliness issues, broken amenities, and lack of advertised breakfast service.
Business reply on Google
Thank you for your feedback. We appreciate you taking the time to share your experience, and your comments have been noted as we work to enhance our services and overall guest satisfaction.