HCA Florida Mandarin Emergency
🩺 Health & Wellness · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Patient misdiagnosed with pneumonia after reporting breathing difficulties
Business reply on Google
Nylee, we're very sorry to hear about this experience. We have shared these comments with our Leadership Team and staff. Please contact us at (904) 702-6126. Thank you.
Doctor failed to diagnose kidney failure and ignored pharmacy communication.
Business reply on Google
Debi, we are very sorry to hear about your experience and appreciate you taking a moment to share your feedback. We have passed along your comments to our Leadership team and staff. Please contact us at (904) 702-6126. Thank you.
Patient condition worsened after receiving emergency medical care.
Business reply on Google
Sabrina, we are very sorry to hear about your experience and really appreciate you taking a moment to share your feedback. We have passed along your comments to our Leadership team and staff. Please contact us at (904) 702-1616. Thank you.
Patient treated without consent and lacked discharge documentation.
Business reply on Google
Susanne, thank you for sharing your feedback. We have passed along your comments to our leadership team and staff. Please call (904) 702-1616. Thank you.
Medical staff provided incorrect diagnosis and treatment for back pain.
Business reply on Google
Alicia, we are very sorry to hear about your experience and appreciate you taking a moment to share your feedback. We have passed along your comments to our leadership team and staff. Please call (904) 702-1616. Thank you.
Staff failed to provide medical documentation and misdiagnosed the patient's condition.
Business reply on Google
Hi, thank you for your review. We'd like the chance to look into the situation you have described. Could you please reach out to us at 904-702-1616? We look forward to hearing from you.
Medical staff failed to provide effective treatment or discharge assistance.
Business reply on Google
Jenn, we appreciate your review. Please reach out to us at 904-702-6126 at your earliest convenience so that we may address this matter with you directly.
Doctor was condescending and failed to perform a physical examination
Business reply on Google
Ashley, thank you for your review. We'd like the chance to look into the situation you have described. Could you please reach out to us at 904-702-6126? We look forward to hearing from you.
Emergency room failed to provide necessary medical intervention for patient.
Business reply on Google
Sandy, our HCA Florida Mandarin Emergency truly values your feedback, and we are sorry to hear about this experience. Please contact us at 904-702-1616 so that we may work to make the situation better. Thank you.
Medical staff failed to examine throat but charged full service fee.
Business reply on Google
Deborah, thanks for making us aware of this experience. Please reach out to us at 904-702-1616 so that we may discuss this issue.
Emergency room lacked necessary equipment to treat the patient's specific condition.
Staff provided dismissive care and inappropriate treatment for the patient's condition.
Business reply on Google
Our HCA Florida Mandarin Emergency truly values your feedback, and we are sorry to hear about this experience. Please contact us at 904-702-1616 so that we may work to make the situation better. Thank you.
Medical staff failed to diagnose a broken and dislocated shoulder.
Business reply on Google
We sincerely apologize for any issues experienced at our hospital and value this feedback. We regret that this was not the experience described. Zach, please reach out to us at 904-702-1616 so we can further discuss your feedback.
medical staff failed to provide appropriate treatment for patient symptoms
Business reply on Google
David, we are sorry to hear of this experience in our hospital and would like to look into this further. Please call us at 904-702-1616 so that we can get further information to address the situation.
Doctor provided dismissive care and inadequate treatment plan for patient pain.
Business reply on Google
Ashley, our team truly values this feedback, and we are very sorry for the negative impression our hospital left. Please contact us at 904-702-6126 so that we may work to make the situation better. Thank you.
Long wait time with no staff acknowledgment or communication
Business reply on Google
Thank you for your feedback. We understand your time is valuable and want to apologize for your wait. We've shared this with our leadership team and appreciate you taking the time to leave us this feedback.
Nurse provided dismissive responses to patient questions.
Emergency room staff failed to diagnose pneumonia and discharged patient prematurely.
Business reply on Google
Thank you for reaching out and please know we take these concerns very seriously. While we are unable to discuss specific patient encounters publicly due to privacy laws, we would greatly appreciate the opportunity to speak with you further about your feedback. Please don't hesitate to reach out to our Quality and Assurance department at 904-702-6126. Thank you.
Doctor failed to diagnose flu and staff was rude to patient.
Excessive billing for a routine emergency room visit
Business reply on Google
Manos, thank you for your honest feedback and please accept our sincere apology. We understand the importance of transparency and apologize for any confusion regarding your bill. Please send us a private message with your contact information and we will have someone reach out to you directly.