HCA Houston ER 24/7
🩺 Health & Wellness · Houston
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Nurse displayed unprofessional behavior and refused to assist with medical emergency
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at HCA Houston ER 24/7 - Heights, so we will make every effort to address any concerns. If you would like to speak with someone about your experience, please call 713.527.5115.
Patient left unattended and billed for services not received
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at HCA Houston ER 24/7 - Heights, so we will make every effort to address any concerns. If you would like to speak with someone about your experience, please call 713.527.5115.
excessive wait time for patient with severe medical injuries
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at HCA Houston ER 24/7 - Heights, so we will make every effort to address any concerns. If you would like to speak with someone about your experience, please call 713.527.5115.
Physician refused to refill seizure medication and denied emergency care.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at HCA Houston ER 24/7 - Heights, so we will make every effort to address any concerns. If you would like to speak with someone about your experience, please call 713.527.5115.
Patient overcharged for a short visit with no testing performed.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us, so we will make every effort to address any concerns. If you would like to speak with someone about your experience, please call the Patient Safety Department at 713.527.5262, so that we may work to make the situation better. Thank you.
Physician refused to perform requested diagnostic tests or physical examination.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us, so we will make every effort to address any concerns. If you would like to speak with someone about your experience, please call the Patient Safety Department at 713.527.5262, so that we may work to make the situation better. Thank you.
Staff behaved unprofessionally and dismissed patient medical concerns.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us, so we will make every effort to address any concerns. If you would like to speak with someone about your experience, please call the Patient Safety Department at 713.527.5262, so that we may work to make the situation better. Thank you.
Medical staff provided poor care and failed to explain medication.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at HCA Houston ER 24/7 - Heights, so we will make every effort to address any concerns. If you would like to speak with someone about your experience, please call the Patient Safety Department at 713.527.5262, so that we may work to make the situation better. Thank you.
Physician refused treatment and administered unauthorized injections without informed…
Business reply on Google
We appreciate you bringing this to our attention. Your experience matters to us, and we would like to understand more. If you would like to speak with someone about your experience, please call the Patient Safety Department at 713.527.5262, so that we may work to make the situation better. Thank you.
staff failed to provide necessary medical care during pregnancy emergency
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at HCA Houston ER 24/7 - Heights, so we will make every effort to address any concerns. If you would like to speak with someone about your experience, please call the Patient Safety Department at 713.527.5262, so that we may work to make the situation better. Thank you.
Staff member screamed at a one-year-old patient during a visit.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at HCA Houston ER 24/7 - Heights, so we will make every effort to address any concerns. If you would like to speak with someone about your experience, please call the Patient Safety Department at 713.527.5262, so that we may work to make the situation better. Thank you.
Medical staff failed to diagnose a life-threatening blood clot.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at HCA Houston ER 24/7 - Heights, so we will make every effort to address any concerns. If you would like to speak with someone about your experience, please call the Patient Safety Department at 713.527.5262, so that we may work to make the situation better. Thank you.
Doctor provided inadequate explanation and incorrect prescription for medical equipment
Business reply on Google
Our HCA Houston ER 24/7 - Heights truly values your feedback, and we are sorry to hear about this experience. If you would like to speak with someone about your experience, please call the Patient Safety Department at 713.527.5262, so that we may work to make the situation better. Thank you.
Doctor displayed unprofessional behavior and was rude to the patient.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at HCA Houston ER 24/7 - Heights, so we will make every effort to address any concerns. If you would like to speak with someone about your experience, please call the Patient Safety Department at 713.527.526 2, so that we may work to make the situation better. Thank you.
The night doctor was rude and unprofessional during the consultation.
Business reply on Google
Hi Sara - Our HCA Houston ER 24/7 - Heights truly values your feedback, and we are sorry to hear about this experience. Please call our Patient Advocacy Department at 713-527-5262 so that we can get further information to address the situation. Thank you.
Physician failed to diagnose ear infection and provided poor patient care.
Business reply on Google
Our HCA Houston ER 24/7 - Heights truly values your feedback, and we are sorry to hear about this experience. Please call our Patient Advocacy Department at 713-527-5262 so that we can get further information to address the situation. Thank you.
Staff and nurses were rude and dismissive toward the patient.
Business reply on Google
Hi Fatima - We are grateful for the kind words regarding our team. We are very sorry to hear about this experience. Patient satisfaction is important to us at HCA Houston ER 24/7 - Heights, so we will make every effort to address any concerns. Please contact our Patient Advocacy Department at 713-527-5262 so that we may work to make the situation better. Thank you.
Nurse exhibited rude and demeaning behavior toward a patient.
Business reply on Google
We are grateful for the kind words regarding Dr. Yussuf. We will investigate the concern and take the appropriate measures to fix this issue. Please contact our Patient Advocacy Department at 713-527-5262 so that we may work to make the situation better. Thank you.
Emergency room was unstaffed and inaccessible during a medical emergency.
Business reply on Google
Hi Lillie, we are very sorry to hear about this experience. Patient satisfaction is important to us at HCA Houston ER 24/7 - Heights, so we will make every effort to address any concerns. If you would like to speak with someone about your experience or share more details, please call our Patient A dvocacy Department at 713-527-5262. Thank you.
Patient experienced long wait times and perceived lack of staff attention.
Business reply on Google
Our HCA Houston ER 24/7 - Heights truly values your feedback, and we are sorry to hear about this experience. Please contact our Patient Advocacy Officer at 713-527-5262 so that we may gather the information to make the situation better. Thank you.