HD Nails Bar & Spa

Business reply on Google

Hi Chris, thank you so much for taking the time to review our nail salon. We sincerely apologize for the poor experience you had with our services. We will investigate the date of your visit to determine who performed the services and who solicited tips from you. We deeply value your feedback and are committed to making improvements. We are truly grateful that you chose us in the first place.

Business reply on Google

Thank you for your feedback Racheal. We appreciate the honesty you’ve given us and we’re very sorry this has happened. As a representative of HD Nails Bar & Spa, I did notice that your description of your experience is of HD Nail Salon & Spa II. Nevertheless, I will act on this matter with the other salon location and hope that this will not happen again. Saturday 16, may be a busy day for the nail techs, but it shouldn’t warrant skipping you as a customer. Thank you for your understanding.

Business reply on Google

We’re sorry to hear that! We can offer a nail fix service for you on your next visit and we will do better to pay attention to your nails next time! Thank you for your review!

Business reply on Google

Thank you for this review, Shirley. We apologize for not giving you the service that you needed. There definitely is a communication issue and we will look into that for you. If there’s any way we could fix this problem, we will do our best to keep you and any other customers satisfied. We definitely want all of our clients to walk out with enjoyment for their experience. Again, we apologize for this problem and thank you for addressing this issue to us. Have a blessed day ❤️