HealthCareClinics Urgent Care
🩺 Health & Wellness · Dallas
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Clinic provided an empty file for immigration medical exams.
Business reply on Google
We appreciate your input about your experience and we are sorry we did not meet your expectation. We would like for you to please reach out to us to discuss your experience in detail in order to make improvements where needed. You can contact us at 214 826 – 2151 ext. 2376 to speak with Alfredo Rodriguez our Practice Manager.
Patient experienced a three hour wait time for urgent care services.
Business reply on Google
We appreciate your input about your experience and we are sorry we did not meet your expectation. We would like for you to please reach out to us to discuss your experience in detail in order to make improvements where needed. You can contact us at 214 826 – 2151 ext. 2376 to speak with Alfredo Rodriguez our Practice Manager.
Clinic failed to diagnose two fractures in the patient's shoulder
Business reply on Google
We appreciate your input about your experience and we are sorry we did not meet your expectation. We would like for you to please reach out to us to discuss your experience in detail in order to make improvements where needed. You can contact us at 214 826 – 2151 ext. 2376 to speak with Alfredo Rodriguez our Practice Manager.
Nurse failed to order requested medical tests as promised.
Business reply on Google
We appreciate your input about your experience and we are sorry we did not meet your expectation. We would like for you to please reach out to us to discuss your experience in detail in order to make improvements where needed. You can contact us at 214 826 – 2151 ext. 2376 to speak with Alfredo Rodriguez our Practice Manager.
ineffective medical treatment provided despite high costs
Business reply on Google
Thank you for your honest feedback. We’re sorry to hear your experience wasn’t perfect and would love to learn how we can improve. Please reach out at 214 - 826 – 2151 ext. 2376 to speak with Alfredo Rodriguez our Practice Manager.
excessive wait times, billing discrepancies, and failure to send prescriptions
Business reply on Google
Thank you for your honest feedback. We’re sorry to hear your experience wasn’t perfect and would love to learn how we can improve. You can contact us at 214 826 – 2151 ext. 2376 to speak with Alfredo Rodriguez our Practice Manager.
inadequate medical treatment and long wait times
Business reply on Google
We appreciate your input about your experience and we are so sorry we did not meet your expectation. We would like for you to please reach out to us to discuss your experience in detail in order to make improvements where needed. You can contact us at (214 826 – 2151 ext. 2376 to speak with Alfredo Rodriguez our Practice Manager.
Urgent care refused IV fluids and rushed medical assessment before closing.
Business reply on Google
We're sorry to hear about your experience. We always strive to provide the best care possible. Your feedback is valuable and will be taken into consideration.
Long wait times and poor communication from the medical staff.
Business reply on Google
We apologize for the lack of communication and long wait time you experienced. We're taking your feedback seriously to improve our service.
Dissatisfaction with medical treatment decisions and unprofessional staff behavior.
Business reply on Google
Thank you for sharing your concerns. We’re truly sorry to hear that your recent visit with your daughter didn’t meet your expectations. We understand how frustrating it can be to leave a clinic without a clear resolution, especially when a loved one is still feeling unwell. Our medical team follows evidence-based guidelines to ensure patients receive the most appropriate care. In many cases, symptoms like a cough or sore throat may be caused by viral or bacterial infections. Antibiotics are ineffective when viral. Our providers aim to avoid unnecessary medications that could cause harm or side effects without offering any benefit. We do try to explain this during the visit. When patients present with these symptoms, we recommend lab testing to determine the best course of treatment. That said, your concerns about the professionalism of the staff and the pharmacy experience are important to us. This is not the standard of care or service we strive to provide, and we take this feedback seriously. We’d appreciate the opportunity to discuss this further and help make things right. Please give our Clinic Manager, Alfredo Rodriguez, a call at (214) 826-2151 so we can better understand wh
Provider Maria Ramirez provides dismissive care and lacks thorough medical assessment.
Business reply on Google
We appreciate your feedback and are sorry to hear about your experience. Could you please contact us and ask for Practice Manager, Alfredo Rodriguez? (214) 826- 2151
Excessive wait time for a brief medical procedure
Business reply on Google
Thank you for your feedback. We take all concerns seriously and strive to provide the best possible experience for our patients. We understand that waiting can be frustrating, especially when it feels like there is a lack of activity in the office. However, we want to assure you that our staff is diligently working to ensure that each patient receives the care they need in a timely manner. While we do our best to manage patient flow, unforeseen circumstances can occasionally lead to delays. Rest assured, we are committed to maintaining high standards of care and will review our processes to improve patient experience moving forward.
Front desk and referral staff are unprofessional and inefficient with medical faxes.
Business reply on Google
We appreciate your detailed feedback and will address the concerns about our front desk and pharmacy staff. It's great to hear your positive comments about our medical team and janitorial staff.
clinic failed to perform necessary diagnostic testing for reported symptoms
Business reply on Google
We sincerely apologize for the inconvenience you've experienced. To ensure we address your concerns thoroughly, please contact us at (214) 826-2151 and ask for our Practice Manager, Alfredo Rodriguez. We value your feedback and would appreciate the opportunity to resolve this matter to your satisfaction
Nurse practitioner provided inadequate consultation time and poor patient communication.
Business reply on Google
We're truly sorry to hear about your experience. We value all feedback and will address your concerns with our team to improve patient communication.
Staff provided incorrect prescription location and caused significant service delays.
Business reply on Google
We're truly sorry to hear about your experience. We take your feedback seriously and will address these issues with our team.
unauthorized medical procedure performed and excessive billing charged
Business reply on Google
Hi Maria, We've investigated this matter further and can discuss it with you. Could you please contact us directly so we can address your concerns and find a resolution? You can ask for my name. We appreciate your feedback. Maya Chalhoub
Clinic staff provided incorrect medication dosage and failed to return funds.
Business reply on Google
I'm really sorry to hear about your negative experiences at our clinic. We strive to provide the best care and service to all our patients and it's clear we fell short in your case. We take your feedback seriously and will address these issues with our staff to ensure they are corrected. We're glad to hear that you had a positive experience with our pediatrician and we're sorry to see you go. We hope you'll consider giving us another chance in the future. The pharmacy is a separate entity.
Receptionist delayed urgent care treatment due to administrative and wait time issues
Excessive wait time due to insufficient staffing at the clinic.