Herbal Nails & Spa

Business reply on Google

Thank you for sharing your experience. We are truly sorry for the frustration and inconvenience you encountered during your visit. While we appreciate your patience with our payment system outage, we understand how upsetting it must have been to feel pressured into using the ATM and then be charged fees you were not expecting. We would never pressure our clients into doing anything, there’s a high possibility that due to the language barrier between you and our workers it could’ve been misunderstood. We welcome and accepts all payments options including zelle, Cash App, Venmo. This is not the experience we want any of our guests to have, especially someone who has supported us over the years. We take your feedback seriously and will be addressing this with our team to ensure we communicate more clearly and handle situations like this better in the future. Had the owners been present at the time, we would have welcomed the opportunity to step in, assist with the situation, and help find a better solution. We never want our guests to leave feeling frustrated or disappointed. Thank you for bringing this to our attention, and we sincerely apologize again for your experience.

Business reply on Google

I’m so sorry to hear that you were disappointed with our pricing. We completely understand that budget is an important factor, and we wish we could accommodate everyone. Please know that our prices are set to ensure we can maintain the high standards our customers expect. We will make sure in any future services that prices will be written out with your consent before moving forward with the service. We truly appreciate your input and hope you might give us another chance in the future.

Business reply on Google

Hi Cassie, I understand you were here recently and due to what happened you're frustrated and angry with the outcome and I really am sorry. Please let me explain the decision we've made together and why. We have a no refund policy here because all the services that we do we have to put our sweat, time, and sometimes blood into what we do for you. Of course that doesn't mean we never give refunds but in order to issue a refund it has to be proven that whatever problems you had was caused by us. I even agreed with you during our conversation that there will be a refund as long as you prove it was because of us. You mentioned you've been to doctors to get treated but did they even know why that happened and did they say it was our products' fault? If it was, wouldn't you and everyone else would have had this happened a long time ago and not just now? I'm just trying to justify this one sided problem that occured since you're pointing fingers. I hope this never happens to anyone and I also hope this won't cause to to stop doing nails even if it isn't with us. Have a great day Cassie.

Business reply on Google

OMG, sorry for the bad experience. We were probably very busy. But it could not be the right excuse for this issue. My apology for your unsatisfied services. Please call us ASAP to get it fixed. Thank you.