Herberger Theater Center
🎬 Entertainment · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Inconsistent policy regarding food consumption inside the theater
Staff forced patrons to move from their chosen seats unnecessarily.
The theater manager was perceived as incompetent by the customer.
The theater failed to verify completed community service hours.
Staff harassed patrons and failed to return a mobility aid.
Customer objects to high processing fees added to ticket prices.
Business reply on Google
Thank you for reaching out with your concerns. At the Herberger Theater, our primary goal is to foster a vibrant arts community, not to generate profits. The ticket prices you see directly support the performing companies, allowing them to continue sharing their artistry with audiences like yourself. Regarding the fees mentioned, the $7.50 fee consists of a $4.00 facility fee and a $3.50 online processing fee. While these fees are necessary to sustain our operations and provide top-notch experiences, we understand your perspective. To avoid online fees, we encourage guests to contact our Box Office directly for ticket purchases. We appreciate your understanding and support as we strive to maintain the excellence of our programming and the accessibility of the arts. We hope this clarification addresses your concerns, and that we may eagerly await the opportunity to welcome you back for another memorable arts experience.
The theater cancelled a performance due to technical difficulties.
Business reply on Google
Hi Brent, We sincerely apologize for the technical difficulties and any inconvenience it may have created for you! Unless you rebooked for another day, all tickets have been processed for refunds. If you haven't yet rescheduled, we encourage you to call the Box Office at 602-252-8497 to rebook tickets for the remaining shows. The Box Office is open daily, 12 p.m. to 5 p.m. We hope you will come back to see this amazing production of Mad Hatter The Musical. Thank you!
Manager forcibly removed customer after a request for service.
Tickets sold for non-existent seats and poor customer service.
cramped seating and poor staff demeanor
The theater ushers were rude and unprofessional to the customer.
the theater audio quality was too low to hear the dialogue
The theater layout causes poor visibility from the front rows.
Staff member selectively enforced mask policy based on race
Business reply on Google
The Herberger Theater Center strives to create an extraordinary experience for every guest, each time they visit our theater. I am sorry to hear your visit did not meet our standards. Thank you for letting us know about this so that we may use this feedback to improve. Our Director of Guest Experience is available to discuss this further, should you wish to share more details of your visit. Feel free to reach out to him any time! He may be reached at [email protected]. We hope you will allow us a future opportunity to share with you a magical experience at our theater.
Poor staff behavior, overcrowding, and inadequate venue visibility for children.
Inconvenient parking, cold theater temperature, and mediocre performance quality.