Hercules Movers & Packers Inc.
🔧 Home Services · Houston
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Company failed to deliver items and is unresponsive to customer inquiries.
Movers damaged property and overcharged for an inefficient move.
Business reply on Google
We are sorry for your experience Please give add a call because I can’t find you in our records , and We haven’t received any complaints In this nature
Final moving costs significantly exceeded the initial quote provided by staff.
Business reply on Google
We are sorry you feel this way your job was based on hourly rate and that’s what you been charge for we preform the job in officiant and professional way with no damage to your furniture , again we are sorry you feel that way
Items arrived damaged and company is unresponsive regarding insurance claims.
Business reply on Google
Dear Bita Please call our office 888-605-0708 as our records don’t show any problems with your jobs also your move was on August
Delayed delivery, damaged furniture, and missing items during interstate move.
Business reply on Google
we apologize for the inconvenient ,from some reason I cant find your name in my systems ,please call or email us directly as customer service is our number one priority
Company caused property damage and failed to provide adequate insurance compensation
Business reply on Google
Hi Katie, We are very sorry to hear about your moving experience. Please contact our main office at 713-518-1811 to see how we can come to a resolution in this regard.
movers damaged furniture and failed to provide adequate compensation
Business reply on Google
we apologizing for the damage that's why you went to the claim department, and the claim decided what is the amount you get you probably had the basic insurance for .60 cent per lbs . we always recommend our customer to parches moving insurance if they transport expensive items.
Movers failed to arrive during the scheduled time window.
Business reply on Google
Dear Daniel first thing is we are sorry for your trouble, we are always known for getting on time to customers , I see we preform the job for you in 08-03-2021 also I see you call the office to schedule the move in 07-26-2021 few days only before the move , we gave you the option to go other direction with full refund of your deposit but you still choose to move with us, I see that we complete the job with no damage and with only five hrs of labor I'm very sorry that you feel we wrong you and we deserve only one star
movers damaged property, lost items, and are now unreachable
Business reply on Google
Greetings Tony, As you know, our phones are connected and your items have been found and are being returned to you. You were comfortable with the change at the time of the move. You were also notified of our tardiness, due to traffic, and the movers were out of your home in three hours time. **We are truly sorry that the movers are humans who have basic needs. For any further information, feel feel to reach our office.
Moving company failed to deliver items over a month past deadline.
Business reply on Google
Dear Tenisha, We are sorry for this terrible inconvenience you are experiencing. As we have discussed prior to this review, your items have left the warehouse and are en route to LV. Per our contract we have 21 business days to deliver your items from the first available date. For every date past the deadline, we have a per day reimbursement policy. We kindly ask you to wait for the delivery of your items as they are in transit. Please feel free to contact our office for further assistance in this matter or reach via email to [email protected] Respectfully HMP Customer Care
Overcharged for hours and provided fewer staff than contracted
movers arrived late, damaged furniture, and failed to resolve repair claims
Movers failed to show up for scheduled appointment
Movers arrived without supplies and failed to complete the packing job.
Movers failed to arrive during the scheduled time slot
Mirrored sideboard was cracked during the moving process
Company overcharged for services and materials while engaging in deceptive practices.
Movers worked slowly and charged unexpected fees for packing materials.
Business reply on Google
Hi Angie, Please allow me start by Thanking you. We appreciate any feedback from our customers good or bad, as it helps us to improve our services. However we also appreciate honesty, so that our readers can get a clear perspective of what actually occurred. Statistically we find moves that are booked in less than 24 hrs from the move date to be very problematic. Unfortunately, your move clearly supports our statistics. In your case, you called us the day before your move stating that all you needed was 3 guys to help you to load a u-haul because your family had cancelled the assistance they initially offered. You claimed that everything was already packed and ready to move, and that you would not require the use of our truck only our van because you had a u-haul and your fathers large box truck available for use. We were not able to accommodate this request due to the last minute booking and sent our truck and a 3 man crew for your move which luckily for you we did. Upon arrival and much to our surprise you were not completely packed, and you did not have a u-haul or your father's truck available to load. As matter a fact, what you had available was a, Penske truck and our truck (
Movers damaged furniture and refused to honor the damage claim policy.
Movers intentionally delayed work, stole food, and charged excessive additional fees.