Herencia Jalisco Mexican Restaurant

Business reply on Google

Hola Amiga! Thank you for taking the time to share your experience. We sincerely apologize for the long wait and the frustration it caused. We were not made aware that your table had been waiting that long for your food. If we had known, a manager would have stepped in immediately to investigate what happened and make it right. It’s possible there was a delay in your order reaching the kitchen, but we can’t say for certain without having had the opportunity to look into it that evening. We’re also sorry to hear about the gnats. Unfortunately, during the summer months fruit flies can become a challenge for many restaurants because they are attracted to fresh fruits and produce. We work hard every day with cleaning, sanitation, and pest control measures to minimize them, but we understand how frustrating that must have been during your meal. We truly wish you had asked to speak with a manager before leaving, as we would have appreciated the chance to correct the situation while you were here. We appreciate your compliments on the food despite the experience, and we hope you’ll consider giving us another opportunity in the future. We’d love the chance to provide you with the service w

Business reply on Google

Thank you for taking the time to leave a review. We’re happy to hear you enjoyed the food, but we’re disappointed that your dining experience was affected by the long wait. What you experienced is not the standard we strive for. We were unaware that your table had been waiting so long, and we truly wish you had let a manager know before leaving so we could have looked into the situation and done everything possible to make it right. We never want any guest to feel overlooked. We’re also sorry about the gnats. During this time of year, they can be especially difficult to control because we use fresh fruits and produce daily. Even so, we take the issue seriously and continuously work with strict cleaning practices and pest control to minimize them. We appreciate your honest feedback, as it helps us improve. We hope you’ll give us another opportunity to provide the service and experience that matches the quality of our food.

Business reply on Google

Hola Amigo! Thank you for your feedback. We’re glad you enjoyed the food, but we’re truly sorry the service did not meet your expectations during your visit. We are a small family-owned restaurant with a limited staff, but we always try our very best to provide friendly and efficient service to every guest. Busy Saturdays can sometimes lead to longer wait times, even for seating and table clean up, but we understand how frustrating that can feel. We also wish we would have had the opportunity to speak with you about your experience before you left so we could have tried to make things right in the moment. We appreciate your patience and your honest feedback, as it helps us continue improving. We hope you’ll consider giving us another chance in the future. Your friends at Herencia Jalisco

Business reply on Google

Thank you for giving us a try and for sharing your honest feedback. We’re glad to hear our staff made a positive impression, but we’re truly sorry the food did not meet your expectations. We always strive to serve flavorful, satisfying meals, and it’s disappointing to hear we missed the mark during your visit. Your comments are valuable and will be shared with our kitchen team so we can improve. We appreciate your time!

Business reply on Google

Hola Amiga ! Thank you for your feedback and for supporting us since we opened. We sincerely apologize for the long wait, the missing salsa, and the frustration this caused. While this is not the experience we want for any of our guests, we hope one bad night doesn't ruin all the great experiences you've had with us over time. We take your comments seriously and will address them with our team to make sure we do better. We truly appreciate your support and hope to have the opportunity to serve you again soon. ❤️🌮 Your friends at Herencia Jalisco

Business reply on Google

Hola Amigo! Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations during your most recent visit. Please note that liquor sales are restricted on Sundays per local regulations, but we are working on it! Regarding the service and food temperature, this is not the standard we strive for, and we will be addressing this with our team to ensure better service moving forward. We appreciate your past visits and hope you’ll give us another opportunity to provide you with the quality experience you’ve come to expect. Your friends at Herencia Jalisco

Business reply on Google

Hola Amigo! Thank you for taking the time to leave such a thoughtful review, and most importantly, thank you for your service. We’re happy to hear you enjoyed the food, portions, and friendly service. We apologize for any confusion regarding the Veterans Day military discount and appreciate you bringing that to our attention—we’ll work to make our online information clearer in the future. We truly appreciate your support and look forward to welcoming you back again. Your friends at Herencia Jalisco

Business reply on Google

Hola! Thank you for sharing your experience with us. We sincerely apologize for the delay and the miscommunication with your order. This is not the level of service we strive to provide, and we will address this with our team to make sure it doesn’t happen again. We hope you’ll consider giving us another chance to serve you the way you deserve. Your friends at Herencia Jalisco