Hertz Uber

Long wait time despite having a gold reservation

Rental vehicle provided with non-functional air conditioning system

Hertz is double charging for rental fees and providing poor service.

The location is severely understaffed causing long wait times for customers.

Inability to process weekly payments and lack of staff responsiveness

Long wait times, poor staff training, and non-functional vehicle equipment.

Unauthorized billing charges and intentional vehicle lockout by rental company.

unauthorized charges and fraudulent withdrawal of funds from customer account

Vehicle breakdown, lack of refund, and unhelpful staff at branch

Excessive wait times and unhelpful customer service staff.

Hertz location refused to accept the Uber Pro debit card

Vehicle maintenance issues and unauthorized cancellation of roadside assistance services.

unauthorized charges and systemic billing errors regarding rental account

vehicles broke down repeatedly and staff are unresponsive to customer concerns

The rental vehicle was provided in a filthy, stained condition.

Customer charged unauthorized fees and received conflicting payment instructions from…

Company charged for a rental week after the vehicle was returned.

Staff attempts to overcharge customers for tire repairs and maintenance.

Unauthorized charges and lack of communication regarding billing disputes.

Rental vehicles provided were broken and unreliable for work.