Hibachi Dash
🍽️ Restaurants · Hilliard
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
Rude staff, unsanitary cleaning practices, and poor quality sushi.
The salmon served had an unpleasant and non-fresh odor.
Business reply on Google
Hi Kamau, We’re sorry to hear that the salmon didn’t meet your expectations. Freshness and quality are very important to us, and we take your feedback seriously. We’d really appreciate the opportunity to make this right. Please contact us directly with your order details so we can look into this and take care of you. Thank you for giving us the opportunity to improve. Hibachi Dash Team
Business stopped taking orders before the posted closing time.
Missing food items and rude staff response to customer complaint
Business reply on Google
Hi Meghan, We’re truly sorry for the mistakes with your order and for how it was handled—that’s not the experience we want for our guests. We’ll be addressing this with our team, and we’d love the chance to make it right. Please reach out to us at 614-969-3008, Thank you! Hibachi Dash Team
Customer experienced discriminatory service and poor food quality.
Business reply on Google
Hi Miriam, We sincerely apologize to hear that your experience during this visit did not meet your expectations. To clarify, according to our records, you placed your order before our store opening hours. At that time, our kitchen staff was still in the process of preparing ingredients, which understandably caused a longer wait than usual. We sincerely apologize for any inconvenience this may have caused you. We take pride in welcoming all guests equally and providing a respectful and inclusive environment. Our surveillance footage has recorded the entire interaction between you and our front desk staff. After a thorough review, we can confirm that no discriminatory language or physical gestures occurred at any point during the exchange. Regarding the photo you shared, we can assure you that our food preparation process is closely monitored. We have cameras recording every step — from when the dish is completed in the kitchen, to packing, and finally when it is handed over to you. The sauce used in your dish has a dark soy sauce color. We are unsure what might have caused the white liquid visible in your container, but based on our process and handling, we do not believe it origina
The chicken and steak dishes were excessively salty with poor texture.
Business reply on Google
Hi Danielle, Thank you for giving us a try and for taking the time to share your feedback.We’re sorry to hear that some parts of your meal didn’t meet expectations—especially the seasoning and the texture of the chicken. We’ll definitely share your comments with our kitchen team so we can make improvements. Please feel free to reach out to us—we’d be more than happy to remake the dish for you and make things right. Your satisfaction means a lot to us, and we’d love the chance to provide you with a better experience. We hope you’ll consider visiting us again in the future. Hibachi dash Team
The food quality was poor and the shrimp was overcooked.
The filet hibachi was overcooked instead of medium rare.
Business reply on Google
Hi Brodie. Thank you for your feedback, and we’re truly sorry to hear that your Filet Mignon was overcooked. We take all comments seriously and strive to deliver every dish just the way our guests like it. Your experience is not up to our standards, and we’d love the opportunity to make it right. Please feel free to reach out to us directly or mention this during your next visit—we’d be happy to prepare your Filet Mignon exactly to your preference. We hope to welcome you back soon! Hibachi Dash Team