Highland Nails & Spa | Best Nail Salon in ATX
💅 Beauty & Spa · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Nail polish colors did not match and staff provided poor service.
Business reply on Google
We respect your opinion, but your rephrasing review still does not accurately represent the service, communication, or effort made by our team. Thank you,
Customer contracted a toenail fungal infection from unsanitary salon conditions.
Technician caused ring of fire injury by overfilling acrylic nails
Business reply on Google
Hello Diana, We check our system, and we do not have anyone with your name doing these services recently. If you really got your nails done at our salon, please contact us directly at 512-766-9790, so we find ways to make things right for you. Thank you Have a good day.
Customer sustained a bleeding toe injury and received poor nail service.
Business reply on Google
Dear Taylor, We are incredibly sorry to hear about your experience. Providing a safe, high-quality is our top priority, and it is clear that we missed the mark during your visit. We are especially concerned to hear about the discomfort to your toe, as this is certainly not the standard of care we strive for. We would appreciate the opportunity to make this right for you. Please reach out to us directly at 512-766-9790 or visit us in person, so we can address your concerns and ensure you are properly taken care of. We will be addressing this internally to ensure it doesn’t happen again. We hope you’ll give a chance to regain your trust. Best regards April
Technician caused injury and bleeding during a nail service.
Business reply on Google
Hi Kiara, We're truly sorry about your experience. This is absolutely not standard of care we aim to provide. Your comfort and safety are very important to us, and we regret that this happened. We would really appreciate the opportunity to speak with you directly to learn more and make it right. Please feel free to contact us at 512 766 9790! Thank you,
Technician caused nail bed pain and performed poor quality application.
inconsistent nail service quality and poor workmanship
Final price exceeded the quoted amount and included unexpected removal fees.
Business reply on Google
Hi Melissa! Thank you for sharing your thoughts. We’re sorry to hear that your experience didn’t meet your expectations. For the full set you selected, there were multiple detailed nail designs, which can naturally extend the service time since we want to make sure everything is done carefully and beautifully. Regarding the pricing, we always make sure to explain the cost before starting the service, especially when designs or add-ons are involved. We’re committed to being transparent so our clients know exactly what they are paying for. We appreciate your feedback and will continue working hard to give every client a positive experience.
Staff provided poor quality nail services and displayed unprofessional behavior.
Gel manicure peeled and detached within one week of application.
Business reply on Google
Hello Layla, Thank you for taking the time to share your feedback. I’m sorry to hear that your gel manicure didn’t last as long as you expected. I agree that gel manicure should last 2 weeks and we have warranty for that. While longevity can vary depending on nail care and activity level, I always want my clients to be happy, so I’d be glad to take a look and redo the polish for you. And I do want to politely clarify that price mentioned in your review is not accurate. The correct price for the service you received is $40, which is consistent with the pricing listed in the manu. I value your feedback and would love the opportunity ti make this right- Please reach out anytime. Thank you.
Poor nail application, staff inattentiveness, and physical injury to fingers.
Business reply on Google
Hello Madison, Thank you for taking the time to share your feedback. We sincerely apologize that your recent visit did not meet your expectations, especially after being a loyal customer. We would like to have a chance to make things right for you. We would love to have you come back for a free redoing. The manager will redo it for you. Please let us know what day works best for you. We want to make sure have a perfect set you love. Thank you Have a great day
Customer experienced undisclosed price increases and poor nail service quality.
Staff caused physical injury and mishandled the customer's payment.
Business reply on Google
Dear Kam Martinez, We’re so sorry to hear that you are not happy with our services. We checked the system and we didn’t see your name. We don’t know if you checked in when you came or not. We want to make sure that you came to our salon and find a way to make things right for you. Would you mind to give us a call at our business hours? We hope to have a chance to fix this issue. Thank you.
Rude staff provided poor quality manicure and rough service.
Business reply on Google
Hi Marina, My name is April. We’re sorry to hear your unexpected experience with us today. I agree that your nails look terrible and you should be treated very well as our loyal customer. May you please give us a chance to fix the issue? You can call us at (512) 220 9510 as your convenience. We just want to find ways to make things right for you. Thank you for your feedback. April.
Poor service quality, unprofessional staff, and unsatisfactory nail and pedicure results.
Technician caused an eyelid burn and provided poor quality nail services.
Business reply on Google
Dear Rachel, Thank you for bringing this to my attention and we do apologize about your experience with us in the last visit. This is not how we do business and we would appreciate the chance to make it up to you. Please give me a call directly (512) 826 8714! We hope to have the chance to serve you again. April,
Customer experienced long wait times and was skipped for other clients.
Business reply on Google
Thank you for the feedback, Anissa. I'm so sorry to hear that you were frustrated by our 16 minutes wait as the camera showed. Unfortunately, we do first come first serve at our salon but we do tried to make things clear before taking customers in so that it won't be a surprise to our customers. April,
Technician over-filed natural nails causing exposed nail beds and pain.
Customer was skipped over by staff in favor of later arrivals.
Gel manicure peels prematurely and staff provides poor customer service.