Hilton Charlotte University Place
🏨 Hotels & Travel · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Elevator malfunction separated children from parents and staff were dismissive.
Parking fees, broken air conditioning, poor room layout, and elevator delays.
Business reply on Google
Hello Mark, we're sorry to hear about the issues you encountered during your stay, including the parking charge and room conditions. Your experience with the AC and bathroom door, as well as the elevator wait times, is being looked into. Please reach out to https://help.hilton.com/s/contactsupport and (704) 547-7444 to provide more details about your booking and discuss further. We appreciate your feedback and hope to improve your future experiences with us. Thank you for sharing your thoughts.
The hotel room was stained and had a strong mold odor.
Uncomfortable mattress, slippery shower floor, and poor indoor air quality.
Hotel failed reservation, provided poor room conditions, and exhibited unprofessional…
Room service and guest services failed to provide requested extra blankets.
Business reply on Google
Hi Petra - Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for this disappointing experience. Your satisfaction is valuable to us, and we take service concerns seriously. Please reach out to us at https://help.hilton.com/s/contactsupport so we can follow up with you. Your review helps us improve, and we hope to welcome you back for an even better experience in the future.
Construction noise in hallways during early morning hours
Business reply on Google
Thank you for choosing to stay with us. With the many options that are available, we're glad you chose Hilton Charlotte University Place. What can we do to make this a 5-star rating for your next stay in Charlotte? Please let us know at https://help.hilton.com/s/contactsupport. We appreciate your feedback!
Unauthorized check-in under customer name resulting in denied refund
frequent vehicle break-ins occur in the hotel parking lot
Frequent vehicle break-ins occurring in the hotel parking lot
Rooms were dirty and check-in was significantly delayed for guests.
Insufficient parking availability and lack of security for guest vehicles
Frequent vehicle break-ins occur in the hotel parking lot.
hotel rooms and hallways are dirty with stained linens and damage
Business reply on Google
Hello Meredith, we're sorry to hear about your experience. We are looking into the issues you mentioned regarding cleanliness and service. Please contact https://help.hilton.com/s/contactsupport and (704) 547-7444 to provide more details about your booking. We hope to welcome you back in the future.
Long check-in delays and poor coordination of wedding room blocks.
Business reply on Google
Hello Shannon, we're sorry to hear about the challenges you faced during your wedding weekend at our hotel. We understand how important this occasion was for you, and it's disappointing to learn about the issues you experienced. Your feedback is being looked into. Please reach out to https://help.hilton.com/s/contactsupport and (704) 547-7444 so we can follow up with you. We appreciate your feedback and hope to have the opportunity to better serve you in the future.
Vehicle broken into while parked at the hotel property
Lack of security in parking lot led to vehicle break-ins.
Staff shamed guest for hygiene needs and provided poor accessibility.
Business reply on Google
Thank you for taking the time to share your experience. We sincerely regret that your stay did not meet your expectations and that you felt unwelcome or unsupported during your visit. We want to assure you that our hotel is committed to providing a welcoming and inclusive environment for all guests. We take concerns regarding accessibility, cleanliness, and service standards seriously, and we will be reviewing your feedback with our team to ensure improvements are made where necessary. Regarding your concerns about service requests and accommodations, we strive to fulfill all guest needs promptly and with the utmost respect. We apologize if our service did not meet your expectations and will work to address any shortcomings internally. Your feedback is invaluable, and we truly appreciate the opportunity to improve.
Hotel staff failed to assist with a missing diamond necklace.
Staff failed to resolve noise complaints and entered room without communication.