Hilton Chicago O'Hare Airport
🏨 Hotels & Travel · Chicago
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Guest was removed from the property for lacking a reservation
Business reply on Google
Dear L.J., Thank you for taking the time to share your experience, and thank you for your loyalty as a Gold member over the past 10 years. We are sorry for the difficult circumstances surrounding your canceled flight and regret that you were unable to secure a room during such a stressful evening. While we appreciate that our team provided nearby hotel recommendations, we understand how disappointing it must have been to feel unwelcome while trying to arrange alternative accommodations. We truly value your feedback and hope we have the opportunity to provide you with the warm, caring experience you expected in the future. -Hilton O'Hare Team
The hotel rooms are outdated and overpriced for the quality provided.
Business reply on Google
Dear Sean, Thank you for sharing your feedback. We’re very sorry to hear your stay didn't meet your expectations, particularly regarding the condition of the rooms and the value of the experience. Your comments are appreciated and will be shared with our management team as we continue evaluating future improvements and updates. We regret that we were unable to provide the experience you were hoping for. -Hilton O'Hare Team
Long wait time and unavailability of day use services.
Business reply on Google
Dear Nathan, We apologize if your inquiry regarding day use was not fulfilled. Rest assured, we are here to help, so please consider reaching out to us offline so we may assist you in any way possible. Thank you for your review, and we hope to hear from you very soon. -Hilton O'Hare Team
Frequent flight delays make connecting flights difficult to reach.
Business reply on Google
Dear Sandi, We appreciate you sharing your experience. We regret that your travel plans were more stressful and time-consuming than expected, as we understand how frustrating delays and missed connections can be. While we’re glad you chose to stay with us during your travels, we hope you’ll give the area another visit in the future, under smoother circumstances, and enjoy a much more relaxing trip next time. -Hilton O'Hare Team
The hotel room air conditioning is broken and service is unresponsive.
Business reply on Google
Dear Frank, Thank you for your feedback. What you have shared does not convey the high-quality experience we are typically known for, so we're grateful you brought your concerns to our attention. Rest assured, your feedback will be shared with the team as we ensure we uphold our standards across the board. It was a pleasure having you here, and we hope to have another chance to change your perceptions in the future. -Hilton O'Hare Team
The hotel lacks individual climate control in guest rooms.
Business reply on Google
Dear Michael, Thank you for sharing your feedback with us. It’s very disappointing to hear your stay was impacted by the inability to adjust the temperature in your room, especially when comfort during the night is so important. A consistent and comfortable climate should always be part of an experience, and it’s understandable how frustrating that situation must have been. Your comments will be addressed as we evaluate how we can better manage in-room comfort. We hope you’ll consider giving us another opportunity for a more restful stay. -Hilton O'Hare Team
Poor room assignment, lack of luggage carts, and malfunctioning room amenities.
Business reply on Google
Dear Lara, Thank you for voicing your thoughts following the experience you had with us. We understand that the accommodations assigned to you by the third-party platform for this booking did not properly reflect your needs. Whenever availability allows, our team is more than happy to assist with any requests regarding room type and location. It's regrettable that this sentiment was not made more prominent, but rest assured, leadership has been notified of this instance and the described room conditions to ensure corrective measures are being taken. Please accept our apologies for any inconvenience caused. We welcome the opportunity to restore confidence the next time you are in the area. -Hilton O'Hare Team
Hotel rooms are outdated and in poor condition.
Business reply on Google
We're sorry to hear about your disappointing experience at our hotel, Laura. We are looking into the issues you mentioned regarding the room conditions and amenities. Your feedback is important to us, and we want to ensure a better experience for our guests. Please reach out to https://help.hilton.com/s/contactsupport and (773) 686-8000 to provide more details about your stay. We appreciate your input and hope to have the opportunity to serve you better in the future.
Staff member profiled guest and management failed to address the complaint.
Business reply on Google
Dear Kevin, Thank you for your feedback. We are sorry for what you described during your visit, and we want to sincerely apologize for the way you were made to feel. No guest should ever feel judged, unwelcome, or disrespected in our space. The interaction you mentioned is deeply concerning, and we are sorry that it left such a negative impression. That is not the level of hospitality or professionalism we expect for our team, and we completely understand how upsetting and disappointing this must have been for you. We are sorry you did not receive a timely follow-up after reaching out regarding your concerns. That lack of response is not acceptable, and we will be addressing this with our team. We are committed to ensuring every guest is treated with respect, warmth, and dignity from the moment they walk through our doors. We truly regret that your stay did not reflect that, and we hope to welcome you back soon for a much better experience. -Hilton O'Hare Team
Hotel room lacked power and functional shower facilities.
Business reply on Google
Dear Will, Thank you for your feedback. We're glad you appreciated our location. However, we're sorry to hear about the disturbance caused by a power outage. Understandably, this kind of unexpected event can impact your rest and overall experience, despite it being beyond our control. We appreciate your understanding and hope this unusual occurrence will not deter you from staying with us again. We look forward to providing you with a more peaceful and enjoyable visit next time. -Hilton O'Hare Team
The hotel facilities are outdated and the company has controversial policies.
Business reply on Google
Dear Drew, Thank you for taking the time to share your feedback with us. We truly appreciate that history and sincerely regret that your recent experience did not reflect the standard you expected. We understand how important it is for a property to feel refreshed and well-maintained, particularly when returning after such a long time. While upgrades have been made in Chicago meeting space and new ballroom areas, it’s clear your impression did not align with those efforts, and we regret that deeply. Please know that we operate independently, and we recognize that personal values play an important role in travel decisions, and we strive to provide welcoming experiences for all our guests. -Hilton O'Hare Team
Staff refused to honor a pre-paid breakfast voucher for a non-guest.
Business reply on Google
Dear Tyjana, Thank you for sharing your feedback. We are sorry to hear the interaction left you with this impression, as our team always aims to provide courteous and respectful service to everyone who visits. Breakfast offerings and access are typically reserved for registered guests or tied to specific reservations and packages, and we understand how that may have been disappointing. We appreciate you bringing this to our attention and hope to have the opportunity to provide a more welcoming and enjoyable dining experience in the future. -Hilton O'Hare Team
High room rates and additional charges for internet and breakfast.
Business reply on Google
Hello Hon., thank you for sharing your feedback about your wife's recent stay. We're sorry to hear that the pricing and additional charges did not meet your expectations. We are looking into the issues you've raised. Please feel free to reach out to https://help.hilton.com/s/contactsupport and (773) 686-8000 to provide more details about the booking and discuss this further. We appreciate your input and hope to have the opportunity to better serve you and your wife in the future.
Poor customer service, high food costs, and lack of room amenities.
Business reply on Google
We're sorry to let you down as our valued guest, Iris. We always strive to deliver a superior experience at our hotel, and it sounds like we missed the mark during your stay with us. Rest assured, we will look into your concern regarding our service and amenities. Please reach out to us at https://help.hilton.com/s/contactsupport or call our team at (773) 686-8000 so we can connect with you. Thanks for taking the time to share your feedback, and we look forward to hearing from you.
Hotel room is outdated, poorly maintained, and lacks proper ventilation.
Business reply on Google
Dear J M, Thank you very much for taking the time to share such a detailed account of your stay. We are truly sorry for the issues you encountered, as we always want our guests to have a stay that feels comfortable, updated, and welcoming, and we regret that this was not your experience. Your comments about lighting, ventilation, and furnishings are being passed directly to leadership so each item can be addressed with the seriousness it deserves, and we are grateful you shared them. Thank you as well for recognizing the friendly team members who assisted you with luggage; that kindness is something we always want guests to feel. It was important to us that your visit felt easy and restful, and we would appreciate the chance to offer a far better stay should your travels bring you back in the future. -Hilton O'Hare Team
inability to control individual room temperature
Business reply on Google
Dear Taylor, Thank you for taking the time to share your experience. It is disappointing to hear that the temperature in your room was uncomfortable and that system limitations left you without an ideal solution. Your comments regarding the condition of the rooms are fully understood, and the need for updates will be addressed internally with the necessary attention. It is encouraging to know that you continue to value our amenities and the care shown by the team. Your insight will help guide improvements where they are needed most. We appreciate your thoughtful input, and we hope to welcome you again for a seamless visit worthy of a perfect rating. -Hilton O'Hare Team
The hotel heating system is malfunctioning and noisy.
Business reply on Google
Hello Daniel, we appreciate your feedback and are sorry to hear about the issues you faced during your stay. Rest assured, we're looking into these concerns to improve our services. Please reach out to https://help.hilton.com/s/contactsupport or call (773) 686-8000 for further discussion. Your input is important to us, and we hope to provide a better experience in the future.
Hotel lacks air conditioning, functional wifi, and proper room maintenance.
Business reply on Google
Hello Christa, we're sorry to hear about the challenges you faced during your stay with us. Your feedback regarding the AC, Wi-Fi, and room amenities is important, and we're looking into these issues to improve our services. Please reach out to https://help.hilton.com/s/contactsupport or call (773) 686-8000 to discuss your experience further. We appreciate your input and hope to have the opportunity to better serve you in the future.
Valet staff was aggressive and refused to honor a parking reservation.
Business reply on Google
Dear Anastasiia, Thank you for bringing this to our attention. We're concerned to hear about your experience with our valet service and appreciate the detailed account. Your feedback will be reviewed to ensure our team provides courteous, informed assistance to all guests. We'd be grateful for the chance to welcome you back for the accommodating service you deserve. -Hilton O'Hare Team
Unexpected high parking and wifi fees with damaged room furniture.
Business reply on Google
Dear Sally, Thank you for taking the time to leave us your feedback. We are sorry to hear that you didn't have a good time with us during your recent visit. It's unfortunate to hear about any disappointment regarding our fees. We always strive to be as transparent as possible regarding these matters by listing them online for our guests' convenience before booking. We will be sure to look into your concerns regarding our accommodations and make any improvements where necessary. We hope you will consider giving us another chance soon. -Hilton O'Hare Team