Hilton Garden Inn Austin North
🏨 Hotels & Travel · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
hotel made unauthorized charges to customer credit card after checkout
Poor bed quality and maintenance issues in the hotel room.
Business reply on Google
Hello John, we're sorry to hear about the challenges you faced with the room conditions during your stay. We're looking into these issues to ensure they are addressed. Please contact https://help.hilton.com/s/contactsupport and (512) 339-3626 for further discussion. Thank you for bringing this to our attention. We hope to welcome you back for a better experience at Hilton Garden Inn.
hotel staff failed to provide toilet paper after multiple requests
Unsanitary room conditions and unprofessional management response.
Room was not ready at check-in time
The hotel issued unauthorized double charges and provided poor customer service.
Multiple room assignment errors and incorrect credit card authorization holds.
Hotel charged an erroneous smoking fee for taking a hot shower.
Rude staff, poor breakfast availability, and long front desk wait times.
Unauthorized room entry attempt and poor facility hygiene and management response
Unsanitary room conditions and unauthorized charges on the final bill.
Manager failed to provide promised discount for insect issue
Housekeeping services were not provided during a four night stay.
Unclean bedding, faulty heater, and poor staff response at hotel.
Broken refrigerator and poor maintenance response time at the hotel.
Room had maintenance issues, poor cleanliness, and incorrect billing charges.
Hotel staff provided false information and made defamatory claims to third parties.
Incorrect billing charges and poor room cleanliness and shower water pressure.
Poor room cleanliness, broken amenities, and inadequate housekeeping services.
Hotel room had unsanitary bathroom, broken air conditioning, and clogged bathtub.