Hilton Garden Inn Columbus/Polaris
🏨 Hotels & Travel · Columbus
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Broken side door and housekeeping interrupted guest at 9am.
Business reply on Google
Thank you for sharing your feedback. We're sorry to hear your stay did not meet your expectations. We apologize for the inconvenience caused by the side entrance doors and for the housekeeping interruption early in the morning. Your comments have been shared with our team so we can address these issues and improve the guest experience. We appreciate your feedback and hope you'll consider giving us another opportunity to provide a better stay.
Vehicle was broken into due to lack of parking security.
Business reply on Google
Thank you for sharing your experience. We are truly sorry to hear about the incident involving your vehicle and understand how upsetting this must have been. We appreciate your kind words about our team and are glad they were able to assist you during a difficult situation. Your feedback is important to us, and we will share it with our leadership team. We wish you all the best and appreciate you giving us the opportunity to serve you.
Multiple facility maintenance, cleanliness, pest, and staff service failures.
The hotel pool was closed during the advertised operating hours.
Business reply on Google
Hi Renee, we are truly sorry to hear that your children were unable to enjoy the pool and that the inconsistent hours and staff response led to such a disappointing experience. We are working to ensure our posted amenities are available and that our team communicates clearly with our guests. For further assistance, please visit https://help.hilton.com/s/contactsupport or call (614) 846-8884. We hope to have the chance to provide your family with a much more reliable and fun stay in the future.
Vehicle break-in in parking lot and unsanitary room conditions
Unsanitary pool conditions and lack of clean towels provided
Business reply on Google
Hello Allison, we're sorry to hear about your disappointing experience at Hilton Garden Inn Columbus/Polaris. We are looking into the issues you mentioned regarding the service and room amenities. Please contact https://help.hilton.com/s/contactsupport and (614) 846-8884 to provide more details about your booking. We hope to welcome you back in the future.
delayed check-in, poor cleanliness, and unreturned security deposit
Business reply on Google
Hello Jillian, we're sorry to hear about your experience during your stay with us. Your feedback regarding the check-in process, cleanliness, and room conditions is important, and we're looking into these issues. Please reach out to us at https://help.hilton.com/s/contactsupport or call our team at (614) 846-8884 so we can connect with you. We appreciate your feedback and hope to provide a better experience at Hilton Garden Inn in the future.
Vehicle was broken into and the sleeper sofa was stained.
Multiple vehicles were broken into while parked at the hotel.
Hotel room infested with bed bugs and poor breakfast quality.
Poor facility maintenance and insufficient supply of towels and toilet paper.
Business reply on Google
Hi Catron, we appreciate you taking the time to share your feedback with us. We're sorry to learn about the cleanliness and maintenance issues you encountered. Your concerns have been noted, and we will address them promptly to ensure a more pleasant stay for our guests. Please contact our support team at https://help.hilton.com/s/contactsupport or at (614) 846-8884 to discuss your stay further. We value your feedback and hope to welcome you back for an improved experience.
front desk staff were unavailable to receive deliveries
Business reply on Google
Hello Shalem, we apologize for the inconvenience you faced with your deliveries at our location. We are currently looking into the issue to ensure it doesn't happen again. Please feel free to reach out to https://help.hilton.com/s/contactsupport and (614) 846-8884 so we can look into this further. We appreciate your feedback and hope to improve your future interactions with us. Thank you for bringing this to our attention.
Poor service, unsanitary facilities, and vehicle break-ins reported at the hotel.
Vehicle theft, security breaches, rude staff, and incorrect billing charges.
room cleaning service failed and hotel amenities were in poor condition
Business reply on Google
Hello Katie, thank you for being a loyal guest of ours at Hilton Garden Inn. We're truly sorry to hear about your recent experience, especially given your history of great stays with us. The issues you faced with room service, amenities, and the overall condition of your room are concerning and not reflective of our standards. Please know that we are looking into these matters to ensure they are addressed. We encourage you to reach out to https://help.hilton.com/s/contactsupport or call (614) 846-8884 so we can follow up with you directly. We appreciate your feedback and hope to have the opportunity to restore your trust in the future.
Vehicle break-ins occurred due to lack of security and dirty facilities.
Vehicle broken into and items stolen in hotel parking lot
Hotel amenities were unavailable and room linens were unsanitary.
Business reply on Google
Hello K G, we're sorry to hear about your recent experience at Hilton Garden Inn Columbus/Polaris. Your feedback regarding the room conditions and amenities is important to us, and we're currently looking into these issues. Please reach out to https://help.hilton.com/s/contactsupport or call (614) 846-8884 to discuss further. We appreciate your input and hope to have the opportunity to better serve you in the future.
Hotel lacked food service and had unsanitary carpet conditions.
Business reply on Google
Hi Katie, thank you for sharing your feedback and for being a valued Hilton Diamond member. We're sorry to hear about your experience and the issues you encountered during your stay. We strive to provide excellent service and well-maintained accommodations, and it’s clear we fell short in this instance. Please contact https://help.hilton.com/s/contactsupport or (614) 846-8884 to discuss your experience further. We appreciate your comments about our night staff and will address the concerns you raised. We hope to have the opportunity to better serve you in the future. Thank you for your understanding.
Unsanitary room conditions and hazardous pool maintenance caused physical injury and…