Hilton Garden Inn Phoenix North Happy Valley
🏨 Hotels & Travel · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff failed to enforce quiet hours and left front desk unattended.
Business reply on Google
Hello M. L., thank you for sharing your feedback about your recent stay. We're sorry to hear about the noise disturbance and your concerns regarding the building's condition. We are looking into the issues you mentioned to improve our guests' experience. Please feel free to reach out to https://help.hilton.com/s/contactsupport and (623) 434-5556 so we can follow up with you. We hope to have the opportunity to welcome you back to Hilton Garden Inn Phoenix North Happy Valley in the future.
The hotel failed to apply a two hundred dollar room credit.
Business reply on Google
Hello Renekton, we're sorry to hear about the issue with your room credit at our location. We are looking into this matter to understand what happened. Please reach out to https://help.hilton.com/s/contactsupport or call (623) 434-5556 to provide more details about your booking so we can assist you further. We appreciate your feedback and hope to resolve this for you. Thank you for bringing this to our attention.
blood stain found on hotel room bedding
Business reply on Google
Thank you for your feedback. We apologize for the issues you had experienced, as this is not acceptable and does not reflect Hilton standards. We are also sorry that your concern was not followed up on promptly. This has been shared with our housekeeping team for immediate review and corrective action. We appreciate you bringing this to our attention and regret that your stay did not meet expectations.
The hotel staff was not customer friendly.
Hotel room television was unavailable during the guest's stay.
Business reply on Google
Hi Mike, we regret to hear you didn't have the best experience with us. We strive to provide transparent service and great amenities for our valued guests. We're sharing your feedback with our team. To discuss further, please contact https://help.hilton.com/s/contactsupport or (623) 434-5556. We value you as a loyal Hilton guest and hope to welcome you back for a better stay in the future.
Manager was dismissive and rude regarding hotel billing and check-in procedures.
Business reply on Google
Hello Skye Rose, we're truly sorry to hear about your experience during your stay at our hotel. We understand the importance of a comfortable environment, especially given the circumstances with your aircondition. The situation you described with our staff, particularly with Jonathan, is concerning and is being looked into. We appreciate your feedback and encourage you to reach out to https://help.hilton.com/s/contactsupport or call (623) 434-5556 to discuss your experience further. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Staff denied government rate and behaved unprofessionally toward the guest.
Business reply on Google
Hello Dellard, we deeply regret the inappropriate behavior of our staff member. Providing exceptional service is a top priority for us, and we regret that we fell short on this occasion. As a frequent traveler and valued Hilton guest, your expectations of respect and professionalism are important to us. Please reach out to https://help.hilton.com/s/contactsupport or call (623) 434-5556 so our team can address this matter further. We appreciate your feedback and hope to regain your trust in the future.
Dirty room conditions and food poisoning from hotel breakfast.
Hotel attempted unauthorized charges and refused to answer customer phone calls.
Poor room temperature control, unhelpful staff, and overpriced low-quality food.
Vehicle parts were stolen from the hotel parking lot.
Multiple guest vehicles were broken into while parked on hotel property.
Business reply on Google
We appreciate your concerns as we take Safety and Security very seriously. I apologize that our representative has not reached out to you as of the time of your review. I trust he has contacted you since. Unfortunately, we were informed that there were other break-ins down the Pinnacle Peak Road and not any others in our parking lot like was previously stated. We know that this can be a frustrating situation and truly apologize that you had to go through this. We have cooperated fully with the authorities and passed on the appropriate information to the risk management representative who we believe by now has contacted you. I can assure you that it is rare occurrence in our area and we appreciate your patience through the process. Sincerely, Ted Trembath - GM
Dirty bedding, uncomfortable mattresses, and poor soundproofing in the hotel room.
Business reply on Google
We appreciate your feedback, Jamie. We're disappointed to hear that our bedding didn't meet your expectations. We strive to provide our guests with comfortable and relaxing rooms, which is why this is so upsetting to hear. We've addressed your concerns with the appropriate members of our team so we can ensure a more enjoyable experience in the future.
Multiple facility maintenance issues and poor room conditions reported.
Staff refused restroom access and denied service to a traveler.
Business reply on Google
Thank you for the review, S Niccum. We would like the opportunity to investigate this further. Could you please contact us at https://help.hilton.com/s/contactsupport or call our team at (623) 434-5556?
hotel room was dirty with hair and stains found throughout
Business reply on Google
Hi Jennifer Diaz - We apologize for the inconveniences with your room and the towels. We strive to deliver a pleasant and comfortable experience for our guests, and we're disappointed to hear that we missed the mark. Please reach out to us at https://help.hilton.com/s/contactsupport or call us at (623) 434-5556 so we can improve. Thanks for taking the time to leave us a review, and we look forward to hearing from you.
Poor service, unpleasant hallway odors, and malfunctioning room air conditioning.
Business reply on Google
We appreciate you taking the time to share your feedback. Your experience is not up to the quality and standard we usually provide for our guests. It's unfortunate you had such challenges with our temperature control system and service and that our accommodations failed to exceed your expectations. We hold ourselves to a much higher caliber of service so we'll be sure to discuss your concerns moving forward. We do hope you allow us another opportunity to share a more positive experience with you soon.
The hotel room and facilities have a pest infestation problem.
Business reply on Google
We appreciate the feedback, Kristen. We're deeply disappointed you had such challenges during your time with us. We regret that your room wasn't refreshed properly. We hold ourselves to a much higher standard so we'll address your concerns with our team to help us rectify these problems moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.
hotel room infested with cockroaches and billing errors occurred
Business reply on Google
Dawn, thank you for sharing your experience with us. Upon receiving your review we immediately investigated your comments. Please note that what you saw was not a roach, but are small black beetles that come out during the rain. We apologize for the error in the room, our front desk made an error with our computer system. We hope you'll visit us again in the future.
Inconsistent service, incorrect billing, and unprofessional staff behavior during stay.