Hilton Garden Inn San Antonio Airport

Business reply on Google

Hi Gunjan, we’re very sorry to hear about the issues with your reservation. We always want our guests to have seamless experience especially after a tiring flight. Rest assured that your concern is being looked into as we strive excellency in customer service. Could you please contact https://help.hilton.com/s/contactsupport and (210) 494-7600 so we can investigate further? Thank you, and we hope to have the opportunity to welcome you back in the future.

Business reply on Google

Hi Nicole, thank you for being a Hilton Honors member and for praising Destiny's kind and accommodating care in securing a first-floor room, though we are truly sorry that our property's current maintenance issues impacted your arrival. We always aim to provide fully functional amenities and a comfortable atmosphere for our guests, so it is disappointing to learn about the out-of-service elevator, the pool closure, and the loud room climate controls during your stay. We want every loyalty member to enjoy a seamless and relaxing visit, so if you wish to share any additional details, please reach out to us at https://help.hilton.com/s/contactsupport or call our team at (210) 494-7600. We hope to provide you with a much more seamless and comfortable stay in the future.

Business reply on Google

Hello Taha, we're sorry to hear about the issues you had with your room and our amenities. We strive to deliver exceptional service and a comfortable experience for our guests, and we're disappointed to learn that we missed the mark. We will share your review with the management. Please reach out to us at https://help.hilton.com/s/contactsupport or call us at (210) 494-7600 so we can follow up with you. We hope to welcome you back for a much-improved stay.

Business reply on Google

Thank you for your recent survey. We appreciate your feedback and although there were issues that negatively impacted to your stay. We do appreciate your feedback. We have provided a copy of your concerns to the team and working towards resolving the issue. I would like to apologize again for the issue and would ask that you please give us an opportunity to earn your business the next time you are in San Antonio

Business reply on Google

Thank you for your recent survey. We appreciate your feedback and although there were issues that negatively impacted to your stay. We do appreciate your feedback. We have provided a copy of your concerns to the team and working towards resolving the issue. I would like to apologize again for the issue and would ask that you please give us an opportunity to earn your business the next time you are in San Antonio.

Business reply on Google

Thank you for your recent survey. We appreciate your feedback and although there were issues that negatively impacted to your stay. We do appreciate your feedback. We have provided a copy of your concerns to the team and working towards resolving the issue. I would like to apologize again for the issue and would ask that you please give us an opportunity to earn your business the next time you are in San Antonio.

Business reply on Google

Thank you for your recent survey. We appreciate your feedback and although there were issues that negatively impacted to your stay. We do appreciate your feedback. We have provided a copy of your concerns to the team and working towards resolving the issue. I would like to apologize again for the issue and would ask that you please give us an opportunity to earn your business the next time you are in San Antonio.

Business reply on Google

Thank you for your recent survey. We appreciate your feedback and although there were issues that negatively impacted to your stay. We do appreciate your feedback. We have provided a copy of your concerns to the team and working towards resolving the issue. I would like to apologize again for the issue and would ask that you please give us an opportunity to earn your business the next time you are in San Antonio.

Business reply on Google

Hi Luke, thank you for taking the time to leave us feedback. We're sorry to hear about your recent experience at our hotel. We understand how important it is to have a comfortable and accommodating stay, especially when traveling with your family. Your feedback about the condition of the facilities and the service you received is being looked into. We appreciate your suggestion regarding communication about the elevator situation and will work on improving this aspect. Please reach out to https://help.hilton.com/s/contactsupport or call (210) 494-7600 so we can discuss this with you further. We hope to have the opportunity to welcome you back in the future.

Business reply on Google

Hi Tiffany - thank you for sharing your feedback. We’re very sorry to hear about the issues you experienced during your stay, including room comfort, maintenance concerns, and service interactions with our team. This is not the experience we aim to provide. Please reach out at https://help.hilton.com/s/contactsupport or call (210) 494-7600 so we can follow up directly.

Business reply on Google

Hi Abhishek, while we are glad to hear our breakfast cook provided a bright spot during your stay, we apologize that the rest of your experience did not meet expectations. We are committed to professional service and maintaining well-kept, comfortable facilities. We take your comments regarding our front desk staff, elevator maintenance, property upkeep, and breakfast selection seriously, and we will address these concerns with our team immediately. For further assistance, please reach us at https://help.hilton.com/s/contactsupport or call (210) 494-7600. We hope to welcome you back for a much better experience.

Business reply on Google

Thank you for your feedback. The issues you’ve raised regarding the reservation, front desk service, elevator outage, parking area conditions, and room readiness are being taken seriously and reviewed with the team. Concerns about safety and professionalism—especially in the parking area—are being investigated, and appropriate action will be taken. Housekeeping and amenity standards are also being reinforced. Please contact us directly so we can follow up and address this matter further.

Business reply on Google

Thank you for taking the time to share your detailed feedback about your stay at the Hilton Garden Inn San Antonio Airport. I sincerely apologize for your disappointing experience and the various challenges you faced, including the conditions in the lobby, elevator issues, room amenities, and concerns with the check-in process and CLC handling. It’s clear that these matters caused significant frustration during your stay, and I regret that these fell short of meeting your expectations. Your input regarding the operational and staffing issues is valuable and will be shared with the appropriate teams to help inform improvements. We truly appreciate your candid remarks and hope future stays better reflect the standards you expect from Hilton properties. Thank you again for bringing these matters to our attention.