Hilton Garden Inn San Diego Mission Valley Stadium
🏨 Hotels & Travel · San Diego
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Hotel has mold, poor ventilation, and security issues in parking lot.
Business reply on Google
Dear Marisa, Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations, especially during your Fourth of July weekend stay. We take concerns regarding cleanliness, odors, room conditions, and the overall safety and comfort of our guests very seriously. Your comments and the photos you shared have been forwarded to our management and housekeeping teams for immediate review and follow-up. This is not the experience we want any guest to have, and we are sorry that you left feeling disappointed and uncomfortable. We appreciate you bringing these concerns to our attention, as your feedback helps us identify areas that require immediate attention and improvement. Sincerely, Hotel Management
multiple room maintenance issues and poor customer service response
The hotel rooms lacked hot water and staff were unhelpful.
Business reply on Google
Hello Dan, we're sorry to hear about the issues you had with our staff and amenities. We strive to deliver exceptional service and a comfortable experience for our guests, and we're disappointed to learn that we fell short. We will share your review with the management. Please reach out to us at https://help.hilton.com/s/contactsupport or call us at (858) 278-9300 so we can follow up with you. We hope to welcome you back for an improved stay in the future.
unauthorized charges, parking fee disputes, poor service, and dirty pool area
Business reply on Google
Hello Ken, we're sorry to hear about the issues you encountered during your stay at the Hilton Garden Inn. We are looking into the charge for movies/TV and the parking situation you mentioned. Your feedback about the pool and room service is important to us, and we are addressing these concerns. As a valued Hilton Honors member, your experience is very important to us. Please contact https://help.hilton.com/s/contactsupport and (858) 278-9300 to discuss your booking. We appreciate your feedback and hope to provide you with a better experience in the future.
Staff provided poor service, unsanitary room, and unprofessional conduct.
dirty bedding, clogged shower drain, and lack of housekeeping services.
Staff member reacted poorly to a customer joke during check-in.
Poor hotel maintenance, unprofessional management, and excessive additional fees.
Business reply on Google
Thank you for staying with us here at The Hilton Garden Inn Mission Valley Stadium. We understand how important it is to provide our guests with a positive stay experience, and we apologize for not meeting this expectation. As a valued Hilton Honors Member, your feedback is valuable to us, and we will use it to make the necessary improvements. We hope to have the opportunity to welcome you back at any of our Hilton properties in the future.
Hotel facilities are outdated with poor room layout and breakfast service.
Business reply on Google
Thank you for staying with us here at The Hilton Garden Inn Mission Valley Stadium. We understand how important it is to provide our guests with a positive stay experience, and we apologize for not meeting this expectation. As a valued Hilton Honors Member, your feedback is valuable to us, and we will use it to make the necessary improvements. We hope to have the opportunity to welcome you back at any of our Hilton properties in the future.
Hotel room had strong odors and poor views with security concerns.
Business reply on Google
Thank you for staying with us. We understand how important it is to provide our guests with a positive stay experience, and we apologize for not meeting this expectation. As a valued Hilton Honors Member, your feedback regarding cleanliness and overall comfort is very important to us, and we will use it to make the necessary improvements. We hope to have the opportunity to welcome you back at any of our Hilton properties in the future.
Front desk staff failed to extend reservation and charged incorrect fees.
Business reply on Google
Hello Paul, thank you for being a valued Hilton Honors Gold member and for sharing your experience with us. We're sorry to hear about the issues you faced with your reservations and the communication challenges with our staff. Please know that we are looking into this matter to ensure it is addressed appropriately. We encourage you to contact https://help.hilton.com/s/contactsupport or call (858) 278-9300 to provide details about your booking and discuss your concerns further. We appreciate your feedback and hope to provide a better experience in the future.
hotel refused to provide a refund for a cancelled stay
Business reply on Google
Thank you for staying with us here at The Hilton Garden Inn Mission Valley Stadium. We understand how important it is to provide our guests with a positive stay experience, and we apologize for not meeting this expectation. As a valued Hilton Honors Member, your feedback is valuable to us, and we will use it to make the necessary improvements. We hope to have the opportunity to welcome you back at any of our Hilton properties in the future.
Hotel incorrectly charged for an unauthorized reservation after guest checked out.
Business reply on Google
Hello Jamill, we would like the opportunity to look into this matter. Please reach out to us at https://help.hilton.com/s/contactsupport or call our team at (858) 278-9300 so we can connect with you. We look forward to hearing from you.
The hotel room was dirty and lacked hot water.
Room lacked hot water and had unsanitary conditions including blood stains.
Business reply on Google
We're sorry to let you down as our valued guest, Justin. We always strive to deliver a superior experience at our hotel, and it sounds like we missed the mark during your stay with us. Rest assured, we will look into your concern regarding our amenities. Please reach out to us at https://help.hilton.com/s/contactsupport or call our team at (858) 278-9300 so we can connect with you. Thanks for taking the time to share your feedback, and we look forward to hearing from you.
Room maintenance issues and incorrect charges for unused items.
Business reply on Google
Hi Chai, we sincerely regret that your stay fell far below expectations. The issues you encountered are unacceptable, and this is not the level of quality or service we aim to provide. We encourage you to reach out to us at https://help.hilton.com/s/contactsupport and (858) 278-9300 to provide more details about your booking and discuss your experience further. We appreciate your input and hope you'll give us another opportunity to regain your trust.
Reservation denied despite confirmation and unhelpful management response
hotel refused refund after confirming bed bug infestation in room
Business reply on Google
Thank you for staying with us here at The Hilton Garden Inn Mission Valley Stadium. We understand how important it is to provide our guests with a positive stay experience, and we apologize for not meeting this expectation. As a valued Hilton Honors Member, your feedback is valuable to us, and we will use it to make the necessary improvements. We hope to have the opportunity to welcome you back at any of our Hilton properties in the future.
Rude staff member and poor room cleanliness standards.
Business reply on Google
Hello Breana, we're truly sorry to hear about your experience during such a special occasion. It's concerning to learn about the interaction with our team and the issues with your room. Please know that we are looking into these matters to ensure they are addressed. As a valued guest, your feedback is important, and we encourage you to reach out to https://help.hilton.com/s/contactsupport or call (858) 278-9300 so we can follow up with you. We appreciate your feedback and hope to provide a better experience in the future at Hilton Garden Inn.
Hotel ignored room preference and failed to address noise complaints.
Business reply on Google
Hello Stuart - We always strive to deliver a superior experience to our guests, and it sounds like we missed the mark during your stay with us. We understand your concerns regarding our service, your room assignment, and the outside disturbances. Please reach out to us at https://help.hilton.com/s/contactsupport or call our team at (858) 278-9300 so we can investigate this further. Thanks for taking the time to share your feedback, and we look forward to hearing from you.