Hilton Phoenix Airport
🏨 Hotels & Travel · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The air conditioning was ineffective and the room furniture was worn.
Lost reservation and malfunctioning room amenities including shower and thermostat
Business reply on Google
Hi Vince, we’re very sorry for the reservation challenges, room discomfort, and follow-up billing concerns you encountered. This is not the experience we aim to provide. Please reach out at https://help.hilton.com/s/contactsupport or (480) 894-1600 so we can investigate this for you.
unjustified five hundred dollar smoking fee charged to guest
unjustified smoking fee charged and lack of response from management
Business reply on Google
Hi Chuck, as a loyal Hilton Honors member, we value your continued business and we regret the frustration caused by the smoking fee and the lack of communication from our team. We aim to be responsive to our guests' concerns and apologize for the delay in returning your messages. To ensure this matter is properly reviewed, please reach out to us at https://help.hilton.com/s/contactsupport or call (480) 894-1600. We look forward to hearing from you.
Hotel rooms are dirty and staff provided poor service
Business reply on Google
Hello Curtis, thank you for being a valued Hilton Diamond Member and sharing your feedback. We're sorry to hear that your experience at the Hilton Phoenix Airport was not satisfactory. We're looking into the issues you mentioned. Please contact https://help.hilton.com/s/contactsupport or call (480) 894-1600 for further discussion. We appreciate your loyalty and hope to provide you with a better experience in the future.
Staff are rude and unresponsive when handling customer calls.
Business reply on Google
Hello Adrianna, we're sorry to hear about your experience with our staff and the challenges you faced with management availability. Please know that this issue is being looked into. We encourage you to reach out to https://help.hilton.com/s/contactsupport and (480) 894-1600 to further discuss your concerns. Your feedback is important to us, and we hope to improve your future experiences with us.
Lack of facility maintenance and inadequate executive lounge amenities.
Business reply on Google
Hello Nathan, thank you for sharing your feedback. We appreciate your perspective as a frequent business traveler and a Diamond member. Your comments about the maintenance and executive lounge offerings are important to us, and we're looking into these concerns. We strive to provide a great experience for all our guests, and your insights help us improve. If you'd like to discuss this further, please contact https://help.hilton.com/s/contactsupport or (480) 894-1600. We hope to have the opportunity to welcome you back to Hilton in the future.
room transfer issues, lockout, poor breakfast, and unresponsive management
Business reply on Google
Hello Wendy, we're sorry to hear about the issues you experienced during your stay, including the room transfer and breakfast buffet. It's concerning that you were unable to reach the hotel manager, and we assure you that this matter is being looked into. Please contact https://help.hilton.com/s/contactsupport and (480) 894-1600 to discuss this further. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Thank you for choosing Hilton.
Bathroom mold, broken fixtures, and poor food quality at the hotel.
Hotel rooms and facilities are dirty and in poor condition.
Business reply on Google
We are sorry to hear about your experience at our hotel. We are looking into the issues you mentioned regarding the room conditions and restaurant pricing. Your feedback is important to us, and we want to ensure a better experience for our guests. Please contact https://help.hilton.com/s/contactsupport and (480) 894-1600 to further discuss this. We hope to have the opportunity to welcome you back for an improved experience.
unauthorized additional charges were applied to the customer's account
Business reply on Google
We're so sorry to hear about the issues you encountered during your stay at our hotel, Gordon. It’s concerning to learn about the unexpected charges and the interaction you had with our management. Please know that this issue is being looked into. We encourage you to contact https://help.hilton.com/s/contactsupport and (480) 894-1600 to provide more details about your booking and discuss your experience further. We appreciate your feedback and hope to address your concerns promptly. Thank you for bringing this to our attention.
Poor staff service, incorrect billing, and lack of room amenities.
Business reply on Google
Hello Jie, thank you for sharing your experience with us. We're sorry to hear about the issues you encountered during your stay, especially as a valued Diamond member. Your feedback regarding the service and room conditions is being looked into. Please reach out to https://help.hilton.com/s/contactsupport or call (480) 894-1600 to discuss this further. We appreciate your loyalty and hope to have the opportunity to improve your experience in the future.
Hotel staff allegedly stole valuable earrings left in the guest room.
Staff refused to allow early check-in for the guest's wife.
Airport shuttle failed to arrive and staff did not answer phone
Front desk error allowed a stranger to enter the guest room
Long shuttle wait times and poor room maintenance.
Business reply on Google
Hi Scott, thank you for your feedback. We're sorry to hear about your experience with the shuttle service and room conditions at Hilton Phoenix Airport. We're addressing these issues. If you'd like to discuss further, please reach out at https://help.hilton.com/s/contactsupport or call +14808941600. We appreciate your input and hope to improve your visit in the future.
Hotel charged an unauthorized smoking fee to the customer's credit card.
Business reply on Google
Hi Martina, we're sorry to hear about the issues you experienced with the smoking fee and the delay in communication. Please know that this matter is being looked into. We encourage you to contact https://help.hilton.com/s/contactsupport and (480) 894-1600 to provide more details about your booking and further discuss your experience. We appreciate your patience and hope to better serve you in the future at Hilton Phoenix Airport.
unauthorized charges and poor shower design with mold
Hotel gave away reserved room and provided poor quality accommodations.
Business reply on Google
Hi Sean, we're sorry about the challenges you faced during your recent stay at Hilton. Our goal is to provide our guests with stellar service and comfortable accommodations. We regret to hear we fell short. Please contact https://help.hilton.com/s/contactsupport or call (480) 894-1600 to discuss your experience further. Rest assured, we are looking into the issues you mentioned. We appreciate you choosing Hilton and hope to welcome you back for a more enjoyable stay.