Hilton Phoenix Tapatio Cliffs Resort
🏨 Hotels & Travel · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
hotel rooms have bugs and staff provided poor service
Poor room quality, lack of hot water, and unprofessional staff service.
Staff member stole a backpack and management was unresponsive.
The air conditioning system is malfunctioning and failing to cool rooms.
Business reply on Google
Hello Amandeep, we appreciate your positive note about our staff. However, we're sorry to hear about the issues you had with the property and AC. We strive to deliver a pleasant and comfortable experience for our guests, and we're disappointed to learn that we fell short. We will share your review with the management. Please reach out to us at https://help.hilton.com/s/contactsupport or call us at (602) 866-7500 so we can follow up with you. We hope to welcome you back for an improved stay in the future.
The hotel was extremely dirty and charged an unfair cancellation fee.
Business reply on Google
Hello Lesley, we're sorry to hear about your disappointing stay at our resort. Your concerns regarding cleanliness and the difficulties with management are being looked into. Please contact https://help.hilton.com/s/contactsupport and (602) 866-7500 to provide more details about your booking and discuss your situation further. We appreciate your feedback and are committed to making improvements. Thank you for bringing this to our attention.
Hotel operator was rude and provided unhelpful service regarding brunch inquiry.
Business reply on Google
Hi Dot, thank you for reaching out to us regarding your Father's Day plans. We are dedicated to providing excellent, knowledgeable customer service, and we regret that your phone inquiry did not reflect the high standards we strive to maintain. Please contact us at https://help.hilton.com/s/contactsupport so we can assist you directly. Thank you.
Excessive noise from cooling equipment and uncomfortable room conditions.
Business reply on Google
Hello Konrad - We are sorry to hear about these issues you had while with us. We value our guests and always strive to provide the best accommodations. Please reach out to us at https://help.hilton.com/s/contactsupport so we can follow up with you. We hope to have the pleasure of hosting you again soon so we can show you the quality experience we know that we are capable of sharing with our guests.
The business refused to honor an advertised price for a room.
Business reply on Google
While we certainly understand how frustrating pricing discrepancies can be, we would like to clarify that rates advertised through third-party platforms such as Groupon are managed externally. Unfortunately, we are not able to directly match those rates at the property level. That said, our team did offer to connect you with our reservations department, who are better equipped to review third-party offers and assist with any applicable pricing or availability questions. We regret if this solution did not come across as helpful during your interaction.
Unclean room, broken door, unauthorized charges, and missing deliveries.
Business reply on Google
Hello Shelley, we're sorry to hear about the issues you faced during your stay at our resort. We are looking into the concerns you raised, including the cleanliness of your room, the patio door, and the unexpected charges. Your feedback is important, and we encourage you to contact https://help.hilton.com/s/contactsupport and (602) 866-7500 to discuss further. Thank you for bringing these matters to our attention. We hope to have the opportunity to better serve you in the future.
Room was dirty, food poor, and staff ignored privacy sign.
Business reply on Google
Thank you for sharing this experience so we improve on our future guest experience. We hope that you will give Hilton another chance to win you over in the future!
Restaurant served overcooked food containing hair and contaminated water.
Business reply on Google
I am sorry that your trip back to Hilton Phoenix Tapatio Cliffs failed to meet your expectations or the fondness of the property that you have carried with you since your exams 10 years ago. Our restaurants hold themselves to high standards and can assure you that this is being reviewed by our restaurant management team. Please email me directly if you would like to give the hotel another chance at bringing back those past memories.
unpleasant odor from nearby stables affects the pool area
Business reply on Google
Hello Brian, we're sorry to hear about the issues with the hotel and pool area. We strive to deliver a pleasant and comfortable experience for our guests, and we're disappointed to learn that we fell short. It's great to know that our pool staff made a positive impression. We will share your review with the management. Please reach out to us at https://help.hilton.com/s/contactsupport or call us at (602) 866-7500 so we can follow up with you. We hope to welcome you back for a much-improved stay.
Housekeeping failed to locate a purse left in the hotel room.
Business reply on Google
Thank you for staying with us at Hilton Phoenix Tapatio Cliffs Resort. Please reach out to us directly at [email protected] if you would like to discuss your experience further and we will be happy to assist.
The hotel rooms lack cleanliness, comfort, and modern updates.
Business reply on Google
Hello N., we appreciate your positive note about our staff. However, we're sorry to hear about the issues you had with our accommodations and facilities. Here at Hilton Phoenix Tapatio Cliffs Resort, we always strive to provide the best guest experience. We are looking into this internally. Please reach out to us at https://help.hilton.com/s/contactsupport or call us at (602) 866-7500. We hope to welcome you back for an improved stay in the future.
guest experienced discriminatory treatment and poor service from restaurant staff
Business reply on Google
Thank you for sharing your experience. We are deeply concerned by the situations you described, as they do not reflect the standards of respect and hospitality we uphold. Please accept our sincere apologies. Your feedback has been escalated to our leadership team for immediate review and corrective action.
Poor room navigation, parking issues, non-functional keys, and unpleasant hotel odors.
Hotel room was uncleaned and property facilities are in disrepair.
Business reply on Google
Hello Feliciana, we're sorry to hear about your disappointing experience at our resort. We take your feedback seriously and are looking into the issues you mentioned regarding the room conditions and public areas. As a frequent visitor, your insights are invaluable to us. Please reach out to us at https://help.hilton.com/s/contactsupport if you would like to share more details. We appreciate your feedback and hope to have the opportunity to improve your experience at Hilton Phoenix in the future.
Hotel rooms were filthy and refrigerator failed causing food and medicine spoilage.
Business reply on Google
Hello Mel - We appreciate your positive note regarding our staff, but we apologize for the inconveniences you had while you were with us. It is always important for us to offer comfort and great amenities for our guests. Please reach out to us at https://help.hilton.com/s/contactsupport or call our team at (602) 866-7500 so we can investigate this further. Thanks for taking the time to share your feedback, and we look forward to hearing from you.
Unsanitary room conditions, unreliable shuttle service, broken amenities, and mandatory…
Business reply on Google
will respond on google
room contained cockroaches and was in poor sanitary condition
Business reply on Google
will respond on 3rd pty - guest was refunded 1 night