Hilton San Diego Airport/Harbor Island
π¨ Hotels & Travel Β· San Diego
Absolutely not. Iβd never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Uncomfortable beds, noisy, dirty rooms, and unhelpful staff.
Business reply on Google
Hello Reed, we're sorry to hear about your disappointing experience during your stay. We're looking into the issues you mentioned, including your interaction with the front desk. Your feedback is important to us, and we encourage you to reach out to https://help.hilton.com/s/contactsupport or call (619) 291-6700 for further discussion. We appreciate your input and hope to have the opportunity to improve your experience in the future.
room infested with bed bugs and spiders with rude staff
hotel lacks parking and staff provided poor customer service
Business reply on Google
Hello Jhankhana - We are so sorry to hear about the issues you experienced during your stay with us. We'll share your feedback with our Front Office team members and use it as a training opportunity. Please reach out to us at https://help.hilton.com/s/contactsupport or call us at (619) 291-6700 so we can hear more about your stay and ways we can improve.
The hotel room is dirty and the carpet is damaged.
Business reply on Google
We sincerely apologize that your room condition fell short of the high standards expected of our brand. We want to address this immediately, Courtney. Please reach out to https://help.hilton.com/s/contactsupport or call (619) 291-6700 so we can discuss this further. We hope to welcome you back soon.
Staff yelled at guest during Turo car rental drop off
Lack of dining accommodations, expensive parking, and rude front desk staff.
Business reply on Google
Hi Donnie, we are sorry to hear about the disruptions caused by the construction, the limited dining options, and the difficult parking experience. We also strive to provide a welcoming environment, and your feedback regarding the our staff has been shared with our team for review. Please reach us at https://help.hilton.com/s/contactsupport for further assistance. We hope to welcome you back for a much better experience.
Hotel staff exhibited rude and unprofessional behavior toward a gold member.
Business reply on Google
Hello Dr. Ravi, we're sorry to learn about your recent experience with our team. As a valued gold member, your feedback is crucial to us, and we're addressing the situation. Please contact https://help.hilton.com/s/contactsupport or call (619) 291-6700 for further discussion. We appreciate your loyalty and look forward to welcoming you back to Hilton San Diego Airport/Harbor Island.
Overpriced breakfast, poor room condition, and failure to honor loyalty benefits.
Business reply on Google
Hello Brandon, thank you for your loyalty as a Diamond member. We're sorry to hear about your concerns with the breakfast pricing and room conditions. The issues you've raised, including late checkout benefits, are being looked into. Please contact https://help.hilton.com/s/contactsupport or call (619) 291-6700 for further discussion. We appreciate your feedback and hope to welcome you back to Hilton in the future.
unfriendly staff, outdated rooms, and inability to access streaming services
Business reply on Google
Hello Marcos - We are sorry to hear you were disappointed with your stay. Thank you for taking the time to share your feedback with us regarding our staff and the room condition. Please reach out to us at https://help.hilton.com/s/contactsupport if you would like to discuss these issues further. Thanks for taking the time to let us know about your experience.
Room contained blood and dust with poor service and breakfast issues.
Business reply on Google
Hello, ΨΉ. We're truly sorry to hear about your experience during your stay with us. The issues you faced with room cleanliness and service are being looked into, as they do not reflect our standards. We encourage you to reach out to https://help.hilton.com/s/contactsupport and (619) 291-6700 to provide details about your booking and discuss your concerns further. We appreciate your feedback and hope to have the opportunity to improve your experience in the future.
Hotel cancelled remaining stay and charged for unused room night.
Business reply on Google
Hello Charles - We appreciate you sharing the positive aspects about your stay. However, we apologize for the challenges you had with your reservation. We would like to have the opportunity to investigate this further and ask you to reach us at https://help.hilton.com/s/contactsupport or (619) 291-6700 so we can connect with you. We are always improving our service and hope you give us another chance to welcome you back in the future.
Unexpected early check-in surcharge not disclosed during the booking process.
Business reply on Google
Hello Jean, we understand your concerns regarding the early check-in surcharge. We appreciate your loyalty as a longtime Hilton Honors member, and we're disappointed we let you down. We will share your review with the management. Please reach out to us at https://help.hilton.com/s/contactsupport or call us at (619) 291-6700 so we can follow up with you. We look forward to hearing from you.
Staff changed guest name on reservation without authorization and provided poor service.
Business reply on Google
Hello Cynthia, we value you as an Honors member and are sorry to hear about your experience during your recent stay for the work conference. It's concerning to learn about the issues you faced with the reservation name and the interaction at the front desk. Please know that this matter is being looked into to ensure it doesn't happen again. We encourage you to reach out to https://help.hilton.com/s/contactsupport or call (619) 291-6700 to discuss this further. We appreciate your feedback and hope to have the opportunity to serve you better in the future at Hilton.
The hotel room had a strong smoke odor and rude staff.
Rude staff and poor amenities including lack of complimentary water
Business reply on Google
Hello Louie, we're sorry to hear about your experience. Your feedback regarding the service and amenities at our location is being looked into. We appreciate your loyalty as a Hilton Diamond member and regret that this stay did not meet your expectations. Please reach out to https://help.hilton.com/s/contactsupport and (619) 291-6700 to discuss your concerns further. We value your input and hope to improve for future visits.
Room preferences ignored, unprofessional management, and loud air conditioning.
Business reply on Google
Hello Alaa - Weβre normally known for our exceptional attention to detail, but we're sorry about the issues you had regarding your reservation. We would like to have the opportunity to investigate this further and ask you to reach us at https://help.hilton.com/s/contactsupport or (619) 291-6700 so we can connect with you. Thanks for taking the time to share your feedback, and we look forward to hearing from you.
Hotel room contained mold and management failed to address the issue.
hotel failed to provide the room type selected by the guest
Business reply on Google
Hello Brandy, we're sorry to hear about your experience with the room upgrade. We are looking into this issue to understand what happened with your reservation. As a Hilton member, your satisfaction is important to us, and we want to ensure a better experience in the future. Please reach out to https://help.hilton.com/s/contactsupport or call (619) 291-6700 to discuss this further. We hope to welcome you back to Hilton San Diego Airport/Harbor Island for a more enjoyable stay.
Hotel failed airport shuttle pickup and caused excessive check-in wait times.
Business reply on Google
Hello, Renee. We're sorry to hear about your experience at our hotel. Your feedback regarding the airport shuttle service, room availability, and customer service is concerning, and the issue with the supervisor is being looked into. We understand how important it is to have accurate information and basic amenities, especially after a long journey. Please reach out to https://help.hilton.com/s/contactsupport and (619) 291-6700 to provide more details about your booking and discuss your experience further. We appreciate your feedback and hope to have the opportunity to improve your experience in the future.
Noisy rooms, delayed shuttle, and refusal to waive a small charge.
Business reply on Google
Hello Johnny - We're sorry about the issues you had while you were with us. Rest assured, we will look into your concerns regarding the shuttle service, the disturbances, and your compensation request. Please reach out to us at https://help.hilton.com/s/contactsupport or call our team at (619) 291-6700 so we can connect with you. We value your loyalty as a Hilton Diamond member, and we hope you give us another chance to welcome you back in the future.