Hilton San Diego Mission Valley
🏨 Hotels & Travel · San Diego
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Hotel room was unsanitary and lacked functional air conditioning.
Business reply on Google
Hello C.J., we're truly sorry to hear about the issues you faced during your stay with us. Your feedback as a new Honors member is invaluable, and we're looking into the concerns you raised, including cleanliness and air conditioning. Please contact https://help.hilton.com/s/contactsupport or call (619) 543-9000 to discuss your stay further. We appreciate your feedback and hope to have the opportunity to restore your faith in Hilton.
Room climate control, housekeeping, and billing issues remained unresolved.
Hotel air conditioning was broken without adequate compensation for the guest.
Business reply on Google
We're sorry to hear about the issue with the air conditioner, Erik. We value our guests and strive to deliver exceptional accommodations, so we'll work on improving. Please reach out to us at https://help.hilton.com/s/contactsupport or call our team at (619) 543-9000 if you would like to discuss this further. We hope you give us another chance in the future.
The hotel room was not cleaned prior to guest arrival.
Business reply on Google
Hi Michelle - Thank you for taking the time to share your feedback. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of our high standards. Please reach out to us at https://help.hilton.com/s/contactsupport or call our team at (619) 543-9000 so we can investigate this further. We look forward to hearing from you.
Faulty restroom door, confusing parking charges, and vehicle damage at entrance.
Business reply on Google
Thank you for taking the time to share this detailed feedback. We’re sorry your stay fell short of the Hilton standard you expected, and we appreciate you outlining the specific issues you encountered. We’re disappointed to hear about the restroom door that would not close properly and made noise, the confusion and unexpected charges related to parking access and license recognition, and the concern that the parking entrance design risked scraping the underside of your vehicle. These are valid points, and feedback like yours helps us identify maintenance, operational, and facility improvements that need attention. We take guest concerns seriously and are reviewing these matters so we can address them more effectively going forward. If you would like to discuss your experience further or provide additional details, please feel free to reach out directly — we would welcome the opportunity to assist. Thank you again for bringing this to our attention.
unrecognized charges and refusal to escalate to management
Business reply on Google
Hello Tee, we're sorry to hear about the issues you faced during your checkout experience. Your feedback is important, and the situation with the unrecognized charges and the interaction with our staff is being looked into. Please reach out to https://help.hilton.com/s/contactsupport or call (619) 543-9000 to provide details about your booking and discuss your concerns further. We appreciate your input and hope to have the opportunity to serve you better in the future.
Housekeeping staff entered the guest room without authorization or knocking.
Business reply on Google
Thank you for sharing this feedback and for reporting what happened. We’re truly sorry for the experience you and your roommate had with housekeeping that morning. A housekeeper opening a guest room door without proper indication that service is requested is a serious breach of privacy and safety, and we understand how alarming and unacceptable that felt—especially with two women in the room. The latch being the only thing that prevented entry should never have been necessary, and the way the situation was handled afterward only added to the discomfort. We take guest privacy and security very seriously. This matter is being reviewed with our team so that proper procedures are reinforced and this does not happen again.
High prices, poor food quality, and lack of room cleanliness.
Business reply on Google
Hello, we're sorry to hear about your experience with the pricing and amenities during your stay. Your feedback is important, and the issue is being looked into. Please reach out to https://help.hilton.com/s/contactsupport or call (619) 543-9000 to provide more details about your booking and discuss further. We appreciate your input and hope to have the opportunity to improve your experience in the future. Thank you for sharing your thoughts with us.
System error caused double booking and forced payment for extra night.
Business reply on Google
Thank you for your feedback. We’re sorry to hear about your experience. As your reservation was booked under a contracted rate with a 48-hour cancellation policy agreed through the sales department, we are required to follow those terms. We understand this was frustrating and appreciate your understanding. As a gesture of goodwill, we also provided complimentary parking due to the inconvenience. We value your loyalty as a Diamond member and regret that we did not meet your expectations during this stay.
Clogged shower and broken sink in hotel room
Business reply on Google
Hi, we appreciate you sharing your feedback regarding your recent late arrival. It is our goal to ensure all room features are fully functional and that our guests enjoy a seamless stay from the moment they enter their room. For further assistance, please reach us at https://help.hilton.com/s/contactsupport or call (619) 543-9000. We hope to welcome you back for a much better experience.
Hotel has poor maintenance, cleanliness issues, and excessive additional fees.
Business reply on Google
Hello Caleb, we appreciate your positive note about our staff. However, we're sorry to hear about the issues you had with the charges and our amenities. We strive to deliver a pleasant and comfortable experience for our guests, and we're disappointed to learn that we fell short. We will share your review with the management. Please reach out to us at https://help.hilton.com/s/contactsupport or call us at (619) 543-9000 so we can follow up with you. We hope to welcome you back for a much-improved stay.
Staff repeatedly harassed guest despite confirmed late checkout and billing errors.
Business reply on Google
Good day, Again, our deepest apologies on the recent interaction you had with us our staff, as we understand the frustration and overall inconvenience caused. And we are here to make it right, and I'll be looking into these details more and evaluating and making sure the changes are more constructive and fixed according
broken elevator access and rude staff caused wifi login issues
Business reply on Google
Hi Dr. Ganesh, we are sorry to hear that your stay fell short of expectations, particularly regarding the elevator access and the challenges you faced with our Wi-Fi service. We would like to look into this further, including your concerns regarding the service you received. Please reach out to us at https://help.hilton.com/s/contactsupport or call (619) 543-9000. We appreciate your long-standing relationship with Hilton and we hope for the opportunity to provide you with the high-quality experience you deserve.
Staff failed to assist with parking exit, resulting in unnecessary charges.
Business reply on Google
Hello Ethan, we're sorry to hear about the the issues you had with the parking and the interaction at the front desk. We strive to deliver exceptional service and a comfortable experience for our guests, and we're disappointed to learn that we missed the mark. As a valued gold status member, your feedback is important to us. We will share your review with the management. Please reach out to us at https://help.hilton.com/s/contactsupport or call us at (619) 543-9000 so we can follow up with you. We hope to welcome you back for a better stay.
The hotel room was dirty and the elevator was not working.
Business reply on Google
Hello Claudia, we're sorry to learn about your experience during your planned stay. The concerns regarding the room condition and elevator are being looked into. Please contact https://help.hilton.com/s/contactsupport or call (619) 543-9000 for further discussion. We value your feedback and hope to provide a better experience in the future.
Guest sustained a foot injury from glass in the hotel jacuzzi.
The hotel room was dirty and the parking fees were excessive.
Business reply on Google
Good day, thank you for the review, I appreciate it the feedback. i do apologize for the inconvenience. Again, our opportunity to improve. and overall services we make sure its improved overall.
Unauthorized room entry, billing errors, and safety concerns in parking lot.
Business reply on Google
Hello Cynthia, we appreciate your feedback and are sorry to hear about the issues you faced during your stay. Rest assured, we're looking into these concerns to improve our services. Please reach out to https://help.hilton.com/s/contactsupport or call (619) 543-9000 for further discussion. Your input is important to us, and we hope to provide a better experience in the future.
hotel failed to provide itemized receipt after multiple requests
Business reply on Google
Hello Walter - We appreciate you sharing the positive aspects about your stay. However, we are sorry to hear about the issues you had while you were with us. Rest assured, we will look into your concerns regarding our service and amenities. Please reach out to us at https://help.hilton.com/s/contactsupport or call our team at (619) 543-9000 so we can connect with you. Thanks for taking the time to share your feedback, and we look forward to hearing from you.
Long check-in process and poor room quality compared to brand standards.
Business reply on Google
Thank you for sharing your feedback, Hardik. While we’re glad you enjoyed the lobby, we’re sorry that the check-in process and room condition did not meet your expectations or Hilton standards. Your comments will help us improve our service and property experience. Please reach out at https://help.hilton.com/s/contactsupport or call (619) 543-9000 so we can review your stay further.