Hiro Japanese Restaurant
🍽️ Restaurants · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The food quality was mediocre and tasted poor.
Extremely slow service and incorrect order handling for a large group.
Poor food quality and understaffed service at the restaurant.
sushi portion sizes are too small for the price paid
Poor quality food and refusal to provide a refund
The food served was stale, poorly prepared, and of low quality.
The food served was flavorless, stale, and poor quality.
Long wait times and poor quality sushi and service.
Missing food items and small portion sizes in takeout order.
The ramen noodles were soggy and the wait time was excessive.
Excessive wait times and missing food items during the meal.
The eel was improperly cooked and overpriced.
Business reply on Google
Thanks for stopping by.
Customers waited for food that never arrived while others were served.
Business reply on Google
Sorry about inconvenience, It looked like a miscommunication. The waitress told the sushi chef that the customer didn’t want to wait even the order was in the middle of process. The order was cancelled and the next customer was served.
The restaurant provided incorrect food and small portion sizes.
Business reply on Google
Thanks for the feedback. We will make sure to double check the food before giving away in the future!
The restaurant failed to serve food after an hour of waiting.
Business reply on Google
During the peak hour dinner time, we do have some delays for providing food. We will do some investigation and hopefully find some solutions for that. We apologize for the inconvenience!
Long wait time and poor packaging of sushi order.
Incorrect order received with poor quality and missing condiments.
Business reply on Google
First of all, thanks for placing order through Grabhub. Sorry about mistake we made. The avocado roll was not supposed to be your order. After we found the mistake, we immediately called and left a message. We also called Grabhub to refund your eel and avocado roll. We will educate our employees to double check the delivery orders before giving them for delivery to make sure not missing soy sauce and wasabi for sushi in the package
presence of a roach and poor quality food preparation
Business reply on Google
Thanks for coming and providing the feedback. We love to hear feedback from our customers. After checking, we have found that the roach was from outside. We have established roach protection system from pest management company that kills or drives away roaches from the restaurant. For the hibachi, we do our best to improve the quality of it. We have made some progress for the steak and we will focus on the shrimp as well.Thanks for the suggestion to add avaocado to the rainbow roll. We will definitely add it.
The food quality was poor and lacked flavor.
Business reply on Google
Thanks for the feedback. Sorry about the hibachi. We will definitely look into it and improve the quality of it.